We worked with edelrid on the features and design. Engineering and materials are their deal.
As always any customer not happy with an item they purchased can get a hold of us and we will take care of them!
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I'm not going to comment except to say this.
I've done everything a person can do for my good friend Matt Cornell and will continue to do whatever I can to help him. None of the people in this thread are helping the situation with this conversation.
You can all (mostly) blame me all you want...
Nice pics and such. The videos are nice, I personally like the single shot splices at the end of each where Erik just knocks it out with no words. Amazing and humbling.
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It doesn't suck at all and it certainly isn't a red flag. People call and email all the time it's part of normal business.
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I'm not really familiar with the edge but I've handled it. In my mind the sentinel is nicer. We worked with edelrid on the manufacturing and that brought the cost down a lot versus the manufacturer of the edge.
Buy one from treestuff, if you don't like it return it.
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We wont ever be perfect and it may not be as better as we want it tomorrow, but we are figuring it out and it's getting better for sure.
We just had a new customer service team member start today so that's awesome. We are excited for her to get dug in start helping people!
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The roperunner project is alive and well, just different that's all.
Please resume standard conspiracy theorization! ;)
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There is also email. Treebuzz alerts tend to get buried and email is where I get most of my work done. I've responded to your pm.
Nick@treestuff.com please!
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