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  1. seanlarkin

    Changes at SHERRILLtree

    Thanks! We're expecting mid-to-late July arrival for the saws, so they'll go live on the website as soon as we receive them. -Sean
  2. seanlarkin

    Changes at SHERRILLtree

    Hey all, I've contacted Jeff privately to discuss his order details and figure out what went wrong and make it up to him. I did want to respond publicly to the thread (sorry Colb) to address the comments as best I can. Regarding our website, it does automatically show the item's availability...
  3. seanlarkin

    THT vs. Safebloc vs. Thundersling

    Good news, the SafeBlocs are here!!! The website may still show the preorder message for a little bit, but the SafeBlocs are definitely here and in the system.
  4. seanlarkin

    ArborFest Thank You!

    Hey everyone, We just want to take a quick second to thank all the folks that came out to our ArborFest event last weekend. It was a great event and we got to meet and talk with a lot of folks in our industry. If you were there—thanks for coming, we hope you enjoyed it. Also, a HUGE “Thank...
  5. seanlarkin

    THT vs. Safebloc vs. Thundersling

    Trebuchet, Our apologies for the delay!! Yes, we did receive a small sample batch to review and while the finish itself felt great, it just didn't look good as you said. We hate to hold something up purely due to aesthetics, but this product has been in development for a long time and we're...
  6. seanlarkin

    Changes at SHERRILLtree

    This seems like a great time to swoop in and close the loop on this thread with a positive note. I'd like to reiterate the initial message that I started the thread about, which was our new policies of free 2-day shipping, and no-hassle, free-shipping returns. For the Canadians who gave...
  7. seanlarkin

    Changes at SHERRILLtree

    Valid points. We did have some big delays in getting products to market in the past. Again, growth and procedures gummed the works, but we've cleared that out and are getting back on track fast, both in terms of adding manufacturer's new products to our line up, and working with innovators to...
  8. seanlarkin

    Changes at SHERRILLtree

    Don't feel bad for posting it. It happened. We grew and tried to minimize growing pains by putting in place a lot of procedures. While we dropped the ball there, we never stopped supporting the tree care industry and never stopped advocating for safety. The point of this post is that we're not...
  9. seanlarkin

    Changes at SHERRILLtree

    These are all good and fair questions. Let me digest this post and get some input from the team. I'd like to come back with a response geared more towards how it's going to work from now on, versus how it used to work. Thanks for championing this effort. -Sean
  10. seanlarkin

    Changes at SHERRILLtree

    Nick, The question asked didn't name a supplier, nor did my answer. Sorry if you felt slighted. -Sean
  11. seanlarkin

    Changes at SHERRILLtree

    This is true, but the reason is simply that I'm trying to reply with answers instead of "hold on while I look into it". I'm checking in on this thread multiple times a day, and sharing the feedback with whoever I need to on our team. For your complaint, I forwarded it on to our new sales...
  12. seanlarkin

    Changes at SHERRILLtree

    Hey Dave, I do remember the post. We're looking at everything we can, so this was great timing for you to post about your experiences again. I've forwarded this on to our new sales director to see if we've gotten to any solutions as of yet. If we're not already working towards a solution, we...
  13. seanlarkin

    Changes at SHERRILLtree

    Hey everyone, It's not our protocol to post self-promoting threads, but in this case we've made some significant changes to our policies that are genuinely beneficial to our customers, so I felt this was worthy of a thread. These aren't temporary promotions, these are now our standard...
  14. seanlarkin

    Sherriltree, thanks

    I put in Kelowna, BC in our store locator and got a hit within 100 miles. http://www.sherrilltree.com/kamploops-bc I'm not familiar with their shipping policies, but they are stocking tree care supplies, so they should be able to help you out on your next order, if you want to give them a shot...
  15. seanlarkin

    Sherriltree, thanks

    Which dealer did you order from, Kris?
  16. seanlarkin

    Sherriltree, thanks

    You're welcome and thank you for giving them a shot. They are really excited about the program and eager to grow. Dealers usually start out with a basic range of gear and then start to tailor their offering to their customers' needs, so definitely give them feedback if they're not carrying the...
  17. seanlarkin

    GRIZZLY SPLICE

    Hey psiliclimber714, I've got a Grizzly Spliced 8mm epicord prusik I could send you if you wanted to try it out. It's an eye-and-eye though, not a single eye. If you're interested, just PM me your name and address and I'll ship it out to you. Thanks! -Sean
  18. seanlarkin

    SherrilTree- my latest experience

    oldoakman, I'm glad you're getting good use out of the bags. I dug around a bit today to find out about the single versus double cinch tops. The double cinch tops were on one of the earlier versions of the bag, but we switched back to single cinching in the batches since then. We checked our...
  19. seanlarkin

    SherrilTree- my latest experience

    BougalouBlain, That sounds absolutely brutal, and I can't apologize enough. Perfect example of the procedural excess we allowed to get in the way of taking care of our customers properly. In the past few months, we've weeded out this sort of practice, and have focused on friction-free...
  20. seanlarkin

    Sherrill failure

    Thanks, guys! I don't mind having the cage rattled. If someone has a problem, I definitely want to know about it! fishercat, please let me know if there's a specific problem or issue and I'll do what I can to make it right. Thanks! -Sean

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