Changes at SHERRILLtree

seanlarkin said:
This is true, but the reason is simply that I'm trying to reply with answers instead of "hold on while I look into it". I'm checking in on this thread multiple times a day, and sharing the feedback with whoever I need to on our team.

For your complaint, I forwarded it on to our new sales director and customer service manager.

Regarding the Canadian shipping, I've forwarded that on to our CEO to see if we're currently working on a solution and if there's anything I can share at this point in time.

Regarding the Canadian Vermeer dealers, I forwarded that to our sales director and he's let me know that he'll be working on it with the sales rep and the dealership to see how we can improve. It won't be an overnight thing, but we will get there.

Regarding the DMM Captain Hook, I've emailed our purchasing manager for more information. Perhaps the other site accidentally priced the kit at the hook-only price, or perhaps we did the opposite. I don't know if DMM has a MAP policy for pricing, but if they do, then that's the price we'll have on our site.

Regarding the "shop at treestuff" jabs, that is fine. We have always encouraged our customers to shop around. It's our job to make sure we impress when it's our turn. Loyalty has to be earned, and we are committed to earning it.

-Sean
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Are you sure your not actually the government?
 
ROYCE said:
Yeah, I would add them to the TreeBuzz list of companies to not do business with. TreeStuff gets it done!!
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Wow Royce! Sounds like you've had bad experiences. I didn't go back through the threads to trace them down. What sort of trouble did you have with Sherrill?

I only comment because I've received excellent service from them for 3 years now. JME
 
I can't go into detail and will not. It was in regards to some splicing issues. This was some time ago. I will leave it at that!
 
Pelorus said:
Hey Sean, two years ago, or thereabouts, I mentioned to you (think it was on Arboristsite forum) that I was underwhelmed during a visit to Brampton Vermeer location - prices not marked on product, and when the counter guy looks up the price-of-the-day, it is ludicrous. Bears no resemblance to the US Sherrill catalog price.

Now it's even worse with the US/Canada exchange rate, so I guess nothing has changed. This opinion was reinforced the other day during a visit by a Toronto firefighter whose own recent experience at that location mirrored mine. (No prices on stock; high prices; limited product selection, etc) You guys keep doing stuff the same way, you're gonna keep losing Canadian customers. Just sayin'

Dave
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London Vermeer is a joke too. The whole 5 items they have in there are WAY over priced. After the guy behind the counter took 15 minutes to look up the price, he told me a 120' length of blue streak was $175!! I laughed in his face and left. I told my apprentice we will just order him a climbing line from somewhere else. I am happy to say I don't have to deal with that place for anything anymore. I run Morbark and Ditchwitch and all of our climbing and rigging gear is ordered online from other sources that have a better selection and better prices even with the exchange rate, shipping and duty!
 
Hey Sean - I appreciate you trying to get things done, and sorted out.
It surprises me a bit that the Canadian version of the Sherrill catalog doesn't have any prices listed, whereas the US one does. No seperate current price list to go by, either, which is something you could certainly update every couple of months, or have a Canadian website with pricing.

I know currencies fluctuate, yada yada yada, but since you distribute a lot of products sourced from European manufacturers, how is it that American prices can be static for a calendar year, whereas Canadian ones are dynamic? How come a few years back when our currency was trading higher than yours, we were still getting suckered at the Vermeer sales counter?

How come other Canadian arborist supply retailers like Universal Field Supplies, Sheppards, Cutter's Direct, etc. manage to put price tags on their stuff, and Vermeer can't do the same selling YOUR products?

For years, Sherrill / Vermeer was my go to spot for ALL my arborist stuff.
And I didn't feel like I was getting ripped off.
 
Pelorus said:
Hey Sean - I appreciate you trying to get things done, and sorted out.
It surprises me a bit that the Canadian version of the Sherrill catalog doesn't have any prices listed, whereas the US one does. No seperate current price list to go by, either, which is something you could certainly update every couple of months, or have a Canadian website with pricing.

I know currencies fluctuate, yada yada yada, but since you distribute a lot of products sourced from European manufacturers, how is it that American prices can be static for a calendar year, whereas Canadian ones are dynamic? How come a few years back when our currency was trading higher than yours, we were still getting suckered at the Vermeer sales counter?

How come other Canadian arborist supply retailers like Universal Field Supplies, Sheppards, Cutter's Direct, etc. manage to put price tags on their stuff, and Vermeer can't do the same selling YOUR products?

For years, Sherrill / Vermeer was my go to spot for ALL my arborist stuff.
And I didn't feel like I was getting ripped off.
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These are all good and fair questions. Let me digest this post and get some input from the team. I'd like to come back with a response geared more towards how it's going to work from now on, versus how it used to work.

Thanks for championing this effort.

-Sean
 
I remember a time while i was a student you had to twist Sherrills arm to get a free sticker to put on your helmet but after a $200 order you still had to pay $6 (or whatever it was) for the sticker. I wasn't happy with their service. I did a Google search and found another supplier. That next order came with multiple free stickers highlighting their brand. Haven't gone anywhere else since.
I feel bad posting this but it is a true story.
 
I'd like to throw my hat in th ring of disappointed Canadian customers, I always thought that an order from the local vermeer dealers should come with a bottle of KY jelly to make the payment slightly less painful, I started ordering directly from sherrill and felt a little better, since then I've been ordering from other suppliers mostly south of the border and across the pond with better prices, faster shipping and free stuff in the box, and I've been much happier with them.


Our dollar sucks right now but that's not the suppliers fault, just sucks for us guys up here.

I'm glad to see sherrill is opening their eyes to the competition to see that they need to step up.
 
Tr33Climb3r said:
I remember a time while i was a student you had to twist Sherrills arm to get a free sticker to put on your helmet but after a $200 order you still had to pay $6 (or whatever it was) for the sticker. I wasn't happy with their service. I did a Google search and found another supplier. That next order came with multiple free stickers highlighting their brand. Haven't gone anywhere else since.
I feel bad posting this but it is a true story.
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Don't feel bad for posting it. It happened. We grew and tried to minimize growing pains by putting in place a lot of procedures. While we dropped the ball there, we never stopped supporting the tree care industry and never stopped advocating for safety.

The point of this post is that we're not just getting rid of those old policies, and we're not just trying to do what everyone else is doing; we are recommitting to delivering things that are truly beneficial to tree people. I don't think anyone else is doing the 2-day free shipping (without having to join a club or prime or something), and I don't think anyone's return policy is as easy or has free shipping. (I've not checked everybody's current policies, just going off of memory).

With our new leadership, it's not about righting the ship, it's just about doing the right things.

Thanks for listening, everyone.

-Sean
 
Sometimes people have taken another ship.

I gave up years ago on Sherrill, it was simply easier to go elsewhere than deal with the problems.

Free return shipping and two day shipping are not going to win me back. Perhaps new management needs to look at what was wrong with the service in the first place.

Stickers are nice but I can tell you that they are not what makes a thousand dollar purchase. Free shipping is nice, two day shipping is nice etc. but you need to provide competitive prices, knowledgeable service, your great catalogue, impeccable interaction etc. and better the other companies out there.

You have not shown any reason for me to return yet.
 
seanlarkin said:
Don't feel bad for posting it. It happened. We grew and tried to minimize growing pains by putting in place a lot of procedures. While we dropped the ball there, we never stopped supporting the tree care industry and never stopped advocating for safety.

The point of this post is that we're not just getting rid of those old policies, and we're not just trying to do what everyone else is doing; we are recommitting to delivering things that are truly beneficial to tree people. I don't think anyone else is doing the 2-day free shipping (without having to join a club or prime or something), and I don't think anyone's return policy is as easy or has free shipping. (I've not checked everybody's current policies, just going off of memory).

With our new leadership, it's not about righting the ship, it's just about doing the right things.

Thanks for listening, everyone.

-Sean
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I posted some negative comments, from some experiences from long ago. However, I have to applaud a company that tries to do better. That sees it has some short comings and is looking to make right. Yes, the past can not be changed. However, the future it ours to make and moving forward that change can be positive. I feel that is what Sherrill Tree is trying to do now.
Sherrill Tree does have some good qualities and I think those are worth thinking about. I am willing to give Sherrill another chance and see what happens. I encourage others to as well!!
Sometimes we need to place ourselves in the other persons shoes. Who knows what Sherrill was going through and why things changed. If I made a mistake with a customers of mine, went back to fix it and they slammed the door in my face without even giving me a chance to explain. I would be pretty bummed about that.
 
First company I ever ordered from was sherrill. Never had any bad experiences. But as your business grows you find ways to save n where to cut and certain things I have ordered directly from the manufacture like arborwear. (For things being in stock there, also they give a corporate discount) yes, the shipping changes are nice, but some prices seem a little higher compared to other company's. Bottom line keep doing your
re search n trying to improve, I applaud you to jumping in the shark tank of the buzz, just remember nobody cares about yesterday's newspaper, make ur future flawless.
 
The thing that Sherrill Tree was failing at for years is innovation. New products would be on the market for a year without being offered by Sherrill. It seems like Sherrill first tries to take and copy a product with their own brand and if that doesn't work, they begrudgingly offer it many many months after people were seeking it out. In contrast, Treestuff works with small innovators/entrepreneurs and enables them to create some of the most useful new products offered to the tree care professions.

Respectfully, I haven't seen anything done yet to earn back my business.
 
AmericanArborist said:
The thing that Sherrill Tree was failing at for years is innovation. New products would be on the market for a year without being offered by Sherrill. It seems like Sherrill first tries to take and copy a product with their own brand and if that doesn't work, they begrudgingly offer it many many months after people were seeking it out. In contrast, Treestuff works with small innovators/entrepreneurs and enables them to create some of the most useful new products offered to the tree care professions.

Respectfully, I haven't seen anything done yet to earn back my business.
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Valid points. We did have some big delays in getting products to market in the past. Again, growth and procedures gummed the works, but we've cleared that out and are getting back on track fast, both in terms of adding manufacturer's new products to our line up, and working with innovators to bring their products to light.

The new Kask helmet and the new Reecoil chainsaw lanyard are some cool new things coming out, and we are proud to be bringing the Safebloc to market with X-Man (David Driver). These are just a few items.

Our 2016 catalog has all these items in it and more. It's at the printer now in progress. Will be hitting mailboxes late March. I put as much new stuff in there as I could fit without turning it into a crammed mess.

Thank you for the feedback!

-Sean
 
[QUOTEThe new Kask helmet and the new Reecoil chainsaw lanyard are some cool new things coming out, and we are proud to be bringing the Safebloc to market with X-Man (David Driver). These are just a few items.[/QUOTE]

There's a new Kask helmet? Awesome!
 
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