Product Recall DMM Compact Swivel Units

Matias said:
Yea, that's another excellent point. How can they claim to be making them safe to use when they're all gonna arrive in various stages of worn out. They're only aluminum after all. If I ever get another swivel, I will want a steel one. This seems to present the same legal challenges that splicing used ropes does. This all seems so poorly thought through, it's a bit embarrassing.
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Odds are they won’t fix them and just ship out new units. At least that is my guess
 
Tom Dunlap said:
Everyone can easily imagine the liability that DMM would assume if they repaired any of the pieces. The commercials for law offices would equal the herbicide and tainted water litigation we see now.
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I can see the clever ad copy now - "Do you suffer from a case of DMM Swivel-itis? Is your work fraught with newly introduced levels of insecurity and stress you didn't have before? . . . . . " Should be worth awards in the millions of highly overvalued US dollars (i.e. not pretend Canadian coin) ! :-)
 
For me, disassembling the swivel, sending it in, and waiting to get my repaired unit back would discourage me from doing any of that. I gotta wonder if that is what DMM is expecting/hoping for….. less volume of returns to deal with that way?….. (I don’t own/use any of the recalled equipment, so I don’t have a horse in this race.)
 
So, I didn't see it till this morning, but I at least got a response acknowledging my requests for this to be handled differently than the idea they presented. I will copy/paste it here for reference:

"Hi Matias,
Thankyou for your mail and suggestions and also you support for the Brand. A recall is the last thing any company wants, but the customer's safety is paramount, and we have to put that first and foremost. We endeavour to be transparent and open about the matter and believe me we are working very hard on putting things right. Of course we will have some negative press for sure, but in context it is difficult to think of a climbing manufacturer who has never been in this position. We will work through it and do our very best for the customers.
Please bear with me and I will get back to you with an answer to your questions as soon as I can.
Best
Chris"

It is clearly not an auto response, and I will repeat my encouragement to all to write to DMM and let them know how you'd prefer to see this handled. I am betting that with enough emails saying similar things, they will resolve this in a way we find more agreeable.
 
Tom Dunlap said:
@Matias

Did I miss reading what your suggestion was for the recall to DMM? Save me from going back through four pages of the thread to do my own homework. Please recap briefly what you would like done.
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This is copy/pasted from my email:

"To whom it may concern,

I am writing to ask that we resolve this in a different way, as this solution doesn't resolve my problem. The situation is that I was using these two units on each of my primary systems, my main climb line, and my lanyard. I understand the risk of two simultaneous failures is highly unlikely, but the concern remains. I trust you fine folks are aware of how distracting it is to be worrying about one's gear while working aloft. My thinking at this point is that I would simply prefer to remove unnecessary moving parts from my setup. To that effect, I will no longer have any use for these swivels; not in the foreseeable future.

I am open to a couple of alternative solutions, both of which may hypothetically cost less:

A. A simple refund. I will do whatever you want with the swivels. I can destroy them and make a video to prove it's been done, eliminating any need for any shipping costs at all.

Or

B. A trade. I would prefer to have a couple of pinto pulleys, or triple attachment pulleys, or one of each. I have uses for those where they don't represent a possible single-point-of-failure situation"
 
I got a email back too, they might be responding to specific requests/direct questions first. They didn’t give me an address or anything yet.
What was clear is they want the swivel back in hand for inspection regardless of repair or return of the actual specific unit. I also get the feeling this is their primary motivation, and will make it right to the consumer one way or the other and I trust that.
 
Has anyone received a return shipping label yet? DMM said we should have started receiving them last week.
 
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nothing here either. Hopefully this is because they've heard enough complaints and are coming up with a different plan.......
 
More of the same here. I am hoping it's muggs' hypothesis. This could all be managed much more smoothly and quickly, and I'm sure they've been presented with 1000 ideas
 
Matias said:
More of the same here. I am hoping it's muggs' hypothesis. This could all be managed much more smoothly and quickly, and I'm sure they've been presented with 1000 ideas
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Yeah ‘we’ are a type, and not unique little flowers within our industry.
 
Got the shipping label today. Will be interesting to see the turn around time. If any of you get a full replacement, let us know.
 
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