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B. Are we really trying to get civilians/homeowners in here? Not to suggest they are not welcome, but I just don't see our discussions as being relevant to them most of the time.
k
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I think you bring up an excellent point.
Here is an example of a challenge I have faced in talking with clients as a consultant:
Faced with conflicting information, and even heaven forbid, a bad experience with some other tree service, A homeowner calls me in to consult with them on their trees.
A very common query I get is when the homeowner tells me that "This tree guy says this, and you say that".
This is a tuff situation, how to convey to the homeowner correct information without it seeming biased or opinionated?
The way I deal with it, is to substantiate my information. I write down what I say, and then I give outside references which they can research on their own.
For example I often refer homeowners to such publications as the Sunset Western Gardening Book, their local nursery, or to web sites such as TreeBuzz where they can enter a question and have it discussed.
I admit that it is a rare client indeed that bothers to do this, but it has happened.
TreeBuzz is a great resource for that. The more open and transparent we can be with our knowledge, the more informed our clients will be.
That makes my job so much easier. (and often weeds out the competition)