Bandit 15XP Review (brand new)

chiselbit said:
Man,you guys are scaring me. I’ve had my 15xp for several months now and no problems. Now I’m waiting for the other shoe to drop. The only negative I’ve got so far is the chute clogs occasionally. My disc chippers never did that. Seems to be certain angles/directions, otherwise lovin’ it.
Click to expand...

I still think that it is a well made machine. It’s really just unresolved electrical/computer issues with my machine.

The biggest issue for me is that the dealer has not responded. This week I’ll get in touch with the owner directly. Not only have I been doing business with him for over 20 years but I also have a brand new machine with an issue that should be resolved immediately
 
MA Arborist said:
I still think that it is a well made machine. It’s really just unresolved electrical/computer issues with my machine.

The biggest issue for me is that the dealer has not responded. This week I’ll get in touch with the owner directly. Not only have I been doing business with him for over 20 years but I also have a brand new machine with an issue that should be resolved immediately
Click to expand...
Hope the best for you. I would call bandit if I was you!The dealership can’t be all bad if you’ve been dealing with them for 20 years. Maybe you pissed them off for correcting the English!
 
VenasNursery said:
Hope the best for you. I would call bandit if I was you!The dealership can’t be all bad if you’ve been dealing with them for 20 years. Maybe you pissed them off for correcting the English!
Click to expand...
Hahahaaaa thanks!! And your English is good!!!

Actually this particular dealer used to have a solid reputation for customer service. Something has changed in the last few years however. I chose them because they are closest to me.
I’m going to try Bandit direct this week
 
VenasNursery I feel bad about my grasp and usage of the English language too. My English teacher told me it would be important to me and useful in life....guess she was right, who knew!

A bunch more people read your post and learn a thing or two from it than those that rib you a bit or out right roast you. It"s a numbers game like anything else. :)
 
41 hours now. Still have the issue with the control panel. It works then it doesn’t. There are no loose wires or connector.

I contacted the dealer twice this week. Both times I talked to the owner. He informed me that they like the machine to “break” before I bring it in. This is so they can “properly diagnose it.”

I emailed the owner and included video of my thumb pushing the buttons with nothing working. The video clearly shows that the control panel is malfunctioning.
The owner replied and said he would be showing the video to a specialist at Bandit industries.
It’s been 4 days now and I have not heard back.

For the purpose of this ongoing review, I’d like to say again that I DO like this machine. It is very well built. The problem I have is with the DEFECTIVE control panel and my dealer’s lack of good customer service

My thought is that the dealer should replace the control panel, no questions asked (it has only 41 hours and problems started in the low 20 hour range).

I know that one letter or phone call from my attorney would get this ball rolling but, it shouldn’t have to come to that.

Luckily it is not my busy season...
 
  • Like
Reactions: evo
MA Arborist said:
41 hours now. Still have the issue with the control panel. It works then it doesn’t. There are no loose wires or connector.

I contacted the dealer twice this week. Both times I talked to the owner. He informed me that they like the machine to “break” before I bring it in. This is so they can “properly diagnose it.”

I emailed the owner and included video of my thumb pushing the buttons with nothing working. The video clearly shows that the control panel is malfunctioning.
The owner replied and said he would be showing the video to a specialist at Bandit industries.
It’s been 4 days now and I have not heard back.

For the purpose of this ongoing review, I’d like to say again that I DO like this machine. It is very well built. The problem I have is with the DEFECTIVE control panel and my dealer’s lack of good customer service

My thought is that the dealer should replace the control panel, no questions asked (it has only 41 hours and problems started in the low 20 hour range).

I know that one letter or phone call from my attorney would get this ball rolling but, it shouldn’t have to come to that.

Luckily it is not my busy season...
Click to expand...
Absolutely terrible!
 
MA Arborist said:
41 hours now. Still have the issue with the control panel. It works then it doesn’t. There are no loose wires or connector.

I contacted the dealer twice this week. Both times I talked to the owner. He informed me that they like the machine to “break” before I bring it in. This is so they can “properly diagnose it.”

I emailed the owner and included video of my thumb pushing the buttons with nothing working. The video clearly shows that the control panel is malfunctioning.
The owner replied and said he would be showing the video to a specialist at Bandit industries.
It’s been 4 days now and I have not heard back.

For the purpose of this ongoing review, I’d like to say again that I DO like this machine. It is very well built. The problem I have is with the DEFECTIVE control panel and my dealer’s lack of good customer service

My thought is that the dealer should replace the control panel, no questions asked (it has only 41 hours and problems started in the low 20 hour range).

I know that one letter or phone call from my attorney would get this ball rolling but, it shouldn’t have to come to that.

Luckily it is not my busy season...
Click to expand...
Call bandit report the dealer and try to get help that way
 
Gorman said:
I say come out guns blazing. If you keep waiting on them to own up you’re wasting precious time before you get busy. Additionally you’re wasting time on the warranty. It’s like a homeowner contacting a contractor on making good on a promise but keeps getting the run around.
Click to expand...

I’m keeping detailed notes on this machine. Every incident, including engine hours, date, phone calls to dealer etc...
 
The biggest problem you have is that this is not an issue where you can get it properly fixed on your own out of pocket. This is something that has to be addressed by the dealer or manufacturer and soon.
 
Gorman said:
I say come out guns blazing. If you keep waiting on them to own up you’re wasting precious time before you get busy. Additionally you’re wasting time on the warranty. It’s like a homeowner contacting a contractor on making good on a promise but keeps getting the run around.
Click to expand...
I agree, if I threw down that much for a new machine and had this happen I’d be livid. I’d find out where the dude lives and park the machine in front of this garage with a big freaken sign
 
evo said:
I agree, if I threw down that much for a new machine and had this happen I’d be livid. I’d find out where the dude lives and park the machine in front of this garage with a big freaken sign
Click to expand...
I still have my 1999 200xp that I bought from him 20 years ago. Runs excellent. Looks like I’ll be using it again
 
Disappointing to hear. I'm starting to think toward a 15 to 18 inch chipper to machine feed. At the prices these are going for they have to be working and making us money or we shouldn't be buying them.
 
You must log in or register to reply here.

New threads New posts

Kask Stihl NORTHEASTERN Arborists Wesspur TreeStuff.com Teufelberger Westminster X-Rigging Teufelberger
Back
Top Bottom