I'll try to be brief because I could write a novel at this point.
We started losing unscheduled work from the list (on the scheduler). But, they were still in work order status when you would look in the customer page. That's enough to make any biz owner freak. AG said it was something that would be fixed in an update. So, when we did the update (because they said it would fix it) we lost all our custom reports, all of our custom forms, and the inventory quit working. They managed to fix everything but the inventory. the solution to the scheduler issue was to not use the "new" scheduler. This went on for the entire season, which is a huge pain in the to do weekly inventory by hand or with a spreadsheet because of the time involved in conversion of measurements. We called, emailed and called again, still no fix. Donna said John would fix it. We called, emailed and called again, still no fix. Then last month I told Donna that I would send them a check for the service plan as soon as the inventory worked...
Haven't heard from them since then!
I compare this to: I send a crew to do a job, tough tree but, my forman and I talk and he says he can do it. He tries but is worried/uncomfortable with the rigging 1/2 way thru and calls for back up. So, we just leave town and the customer has to get someone else to finish right? Nope thats the AG way! I get my out there and get the frickin' job done. Ya it costs me more, maybe even lose money but, that's the right thing to do. Stand by your word and do what you said you would!
