Training/Mentoring my future company leaders.

[baumeister]

'Qualifying' to me anyway involves a brief talk to see they're not just price shopping, or (in my case anyway) that they are not resistant to PHC and just want removals.

If they don't value their assets, there are lots of others who will call em liabilities and take em away!

Or as I like to say : if they don't recognize their allies, there are plenty of outlaws who will make them enemies and KILL them !!!

How many times have I walked onto a site with the homeowner telling me "they" said it has to go. "They" being any idiot from: the neighbor, to their insurance adjuster, to one of the tree killers in the area. It disgusts me!!!

 

[baumeister]

Well well well, I have to see Kevin some very awesome questions and great responses. I have learned a lot myself as I always do when I delve into the complex issue of client relations. I can relate to how you fear losing the removal by trying to sell tree preservation. In the end it is the education the client will appreciate. They may or may not use you to do the removal but the next time they have three questions there call will go to you as opposed to "aaaaaaaa cheap tree co. ". Many times I have lost a job for removal but the client saw my knowledge and didn't following years called me back when they had tree care questions. I will happily give up one removal to gain a client in the future and I always strive for that.

 

[treehumper]

How about turning it inside out, I fear losing a tree preservation by just selling a removal.....

Give them the range of options and the benefits of each. They'll still make up their minds but at least it'll be an informed choice.