David,
TreeStuff, doesnt package the arbor trolley or produce it. They are shipped in a sealed Stein box to TreeStuff and then shipped to the retail customer. However I am positive that if you call Reg, or Luke they will do whatever it takes to make it right.
Remember, somewhere in the chain of events is a person whose only job is too put things in boxes. People make mistakes and people who cant get a better job than packing boxes all day, make more than others I imagine.
I hope you give Stein and/or Treestuff the chance to make it right.
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On another note, I used the heck out of my trolley today. We had a full day of removals at a Lubrizol Plant (no photos/video allowed on campus). We flopped an oak tree and after limbing it, cut the majority of the stem right onto the trolley after taking the handles off. My calcs on the GLWC put it right around 1000 lbs. I was on a slight right to left grade (compared to the trolley) and the weight of the log rolled the downhill tire, it smushed up something awfull and looked ruined for sure. I grabbed the chipper winch cable, ran it to the log, via some tree-directs and gave her a pull. The tire popped right up, no problem good as new.
I used it to stack small logs, move 12' monsters, brush, everything. I feel like I am just echoing earlier sentiment, but comparing it to a ball cart (or worse a wheel barrel) and it makes you feel dumb for not getting it sooner. Moving logs becomes really as simple as tipping it on, and then just walking.
On top of all that I realized it fits in the feed tray of our chipper, so its now going to every single job.
After work my buddy and I went and put down a $$$ side job, that we would have had to walk away from without some kind of cart or mechanical means to move the logs. The Arbor Trolley made us an extra $300 easy. We couldnt have done the job without it, and with it I moved a huge pile of logs all the way across the yard no problem. (we could have done it obviously, but wouldnt have I guess is more accurate)
Here is just some of the wood, a lot of the smaller logs went with the brush in the woods.