Newbie needs a little help

I as of 48 hours ago started a job as a city arborist, and even though I have my arborist certification, I am still not confident enough in myself when it comes to diagnosing conifer issues. I didn't go to school for plant pathology or hort, although now I'm wishing I did. Would anyone be willing to help me with an issue a homeowner is having with their Black Hills Spruce? It is planted on the NE side of their house. Their house is right by an inlet/bay of the Missouri River in ND. I believe its a combination on scale and nutrient deficiency. I've attached some photos to give an idea. Any suggestions are greatly appreciated. I know quite a bit, but I also know that there is a lot for me to learn.IMG_20170525_162722043_HDR.webp IMG_20170525_162728919_HDR.webp IMG_20170525_172938566.webp
 
Soil test, paying attention to pH. Any dogs using it for a scent post? Develop a good working relationship with your extension office and land grant university plant disease clinic and entomology department folks. And, congrats on the new job! Just remember, when you work in a municipal government situation, decisions are made at echelons above reality.
 
I would get ahold of the lawn company and find out what they apply. They could have burned the tree with too much nitrogen, or shot it with Agent Orange.
 
Thanks for the input, I immediately thought that a soil assessment should be done. We are known for alkaline soils here, it's in a rock garden, but fabric and rocks aren't butted up against the the trunk, they're maybe 6-8 inches away. The rest of the lawn and landscape plants looks healthy. I doubt there are dogs in the area and I don't believe agent orange is to blame. I haven't been able to get a hold of the home owner to ask the typical questions though. I will try to work with other agencies, but ND isn't known for collectable collaboration. People tend to be lazy and just want to spray pesticides on their struggling specimens.
 

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