broken ring and funny world
- Thread starter jaybutcher
- Start date
- Location
- Pukalani, Hawaii
damn i was actually about to buy a dual cam ascender from KONG before all this went down. does anyone else make a dual cam ascender besides petzl?
- Location
- Pukalani, Hawaii
oh wait is that that new one with the ring to disengage the cams? dude that thing looks really usefull allthough it has only one handle.
- Location
- Longmont, CO
It's kind of lame that Kong is willing to loose the U.S. market.
treebing
Been here much more than a while
- Location
- Detroit, Mi.
i actually really like the thinkers at Kong. Some of their innovations and products are very nice. I am very disappointed with their customer service though. I have heard this from numerous dealers that working with Kong is a terrible pain. Its like since they've been around since 1830 they can get away with being pricks. It would be a real pity to lose a historic company like this over something that could've been handled so much more smoothly.
- Location
- Chapel Hill, NC
Maybe it's just because I cut my teeth on rock gear from GPIW and Lowe and Leeper but I've never handled a piece of Kong gear that felt substantially engineered.
They created some cool mechanisms but the production units always looks like cost accountants got the last say in the design.
They created some cool mechanisms but the production units always looks like cost accountants got the last say in the design.
- Location
- Retired in Minneapolis
Blinky,
Remember when Yvon started Black Diamond?
BD would create some of the most innovative gear every year. About 10% +/- of the designs didn't hit the 100th percentile. If any of the gear didn't work BD would refund/replace without a word.
There was sort of a standing joke when the new line of BD gear was unveiled. Take a dart and try to see what stuff would need to be changed.
I have to say that I never heard of any of the BD gear's shortcomings being related to safety though.
And...they set the mark high for returns/exchanges. That's what developed a loyal consumer base. Their business model facilitated the innovations that they brought to market.
Remember when Yvon started Black Diamond?
BD would create some of the most innovative gear every year. About 10% +/- of the designs didn't hit the 100th percentile. If any of the gear didn't work BD would refund/replace without a word.
There was sort of a standing joke when the new line of BD gear was unveiled. Take a dart and try to see what stuff would need to be changed.
I have to say that I never heard of any of the BD gear's shortcomings being related to safety though.
And...they set the mark high for returns/exchanges. That's what developed a loyal consumer base. Their business model facilitated the innovations that they brought to market.
- Location
- Aarhus, Denmark
Hey guys.
As English is not my first language, I just want to make absolutely sure, that I get the letter right from KONG. They ARE saying, that comps are not "normal use" for their gear, and that they don't feel responsible for gear sold - but not produced - by them. That is correct, isn't it?
(see the letter posted earlier in this thread: http://www.kong.it/doc/KONG_alert_ago_2010.pdf)
As English is not my first language, I just want to make absolutely sure, that I get the letter right from KONG. They ARE saying, that comps are not "normal use" for their gear, and that they don't feel responsible for gear sold - but not produced - by them. That is correct, isn't it?
(see the letter posted earlier in this thread: http://www.kong.it/doc/KONG_alert_ago_2010.pdf)
- Location
- Norway, Telemark
Det er helt riktig!
- Location
- Netherlands
Why is "US rigging" never mentioned here.
What my info says is that they are the dealer for KONG in the USA......
They should be as responsible as well as Kong is.
but maybe i'm not informed right.....
What my info says is that they are the dealer for KONG in the USA......
They should be as responsible as well as Kong is.
but maybe i'm not informed right.....
KentuckySawyer
Participating member
- Location
- Louisville
I bought a Kong helmet (labled as a "work" helmet) at the ISA show in Providence. Within a month or two, part of the suspension/headband material had torn for no good reason. The dealer I bought it from said it was up to US Rigging and Kong if they would refund my money. After getting the run around from US RIgging for months, I had to threaten them with bashing them on these online forums to get the issue resolved. As a business owner, I know what it is to provide good service to your customers. More so, I know when I do not receive good customer service. When a consumer does not receive the attention and responsiveness they deserve they will vote with their dollars and go to another service provider.
Apparently, Kong and US Rigging also don't realize how expensive getting a new customer is compared to serving return clients.
Apparently, Kong and US Rigging also don't realize how expensive getting a new customer is compared to serving return clients.
- Location
- Netherlands
Sad story,
but in my humble opinion US rigging should be responsible at first for taking up the "case" of Mr. Butcher. Whatever they have packed into KONG boxes is the question and that's what we have to be carefull with. It would be a shame iff we all killed the wrong horse without knowing wich horse is the wrong one....
but in my humble opinion US rigging should be responsible at first for taking up the "case" of Mr. Butcher. Whatever they have packed into KONG boxes is the question and that's what we have to be carefull with. It would be a shame iff we all killed the wrong horse without knowing wich horse is the wrong one....
cerviarborist
Very stable member
- Location
- Florida, USA
I've followed this thread, and started looking at the Kong page on facebook when people started making references to it. Lo and behold, I received an invite today to attend some sort of Kong love-fest. I declined to attend with the following message included in my rsvp:
Until Kong makes things right with Jay Butcher, and rescinds the ridiculous notion that their life support merchandise is not for use in Tree Climbing Competitions (which provide much lighter conditions than real work or rescue scenarios) I wouldn't consider purchasing any of their gear, much less attending one of their functions!
Until Kong makes things right with Jay Butcher, and rescinds the ridiculous notion that their life support merchandise is not for use in Tree Climbing Competitions (which provide much lighter conditions than real work or rescue scenarios) I wouldn't consider purchasing any of their gear, much less attending one of their functions!
- Location
- Longmont, CO
Understandable.
- Location
- Chapel Hill, NC
My doubts aren't satisfied. This all nice and neatly rebutted after the fact and Kong apparently never makes mistakes.
Screw Kong... lamest company in the business, has been for years. Their stuff is built like crap. I guarantee you they have more accountants than engineers... apparently plenty of lawyers too.
NEVER BUY KONG. They cannot be trusted. LAME!
Screw Kong... lamest company in the business, has been for years. Their stuff is built like crap. I guarantee you they have more accountants than engineers... apparently plenty of lawyers too.
NEVER BUY KONG. They cannot be trusted. LAME!
- Location
- Louisville, KY
Jay, can you prove that the ring was bought from Sherrill? If so, then Sherrill has the burden to prove that the rings were bought from Kong.
I hope you stay on this, Jay.
I hope you stay on this, Jay.
- Location
- Haddonfield, nj
Apparently it's he said she said. Sherrill blames kong and kong blames sherrill.
Who's actually telling the truth? We will never know.
Who's actually telling the truth? We will never know.
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