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Your not being fly by night... and, your also not superman, unless you can see all the defects in a tree canopy from the ground. Now if you climbed the tree prior to giving the estimate, then yes, you made an error. Do you climb each tree before you give a quote?
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I always put in writing (or try) "Remove liability dead limbs over 2 inch diameter", or give them a price to remove all dead wood. Only once did these 2 boyfriends claim to NOT know what Liability means. After the work was done.
I ask if they had the minimum vehicle insurance required by the great State of Texas, Liability insurance.
Then I stalled returning until the leaves grew back. It appeared to have more dead twigs because a storm had blown leaves off the outer canopy of this Willow tree. I told them this but they wouldn't believe me.
Since I go for referrals I did what I could to make them satisfied. Their neighbors were watching. Actually birds of a feather flock together( what I mean by this is BAD customers) so I really didn't want their referrals but did the job for some insane reason. Insanity: doing the same thing over and over again and expecting different results. They made "THE LIST" of fired customers. Not preferred clients.