Sales Tips

Be honest. If you don't know something, don't make up the answer, just take notes and call them back later with the correct information.

The biggest hit that you can take is when the customer finds the correct answer else where.
 
Sandler sales institute is worth looking into. Sales drives everything. You wont have work if you can't sell. Sandler gives you tools to close more sales and to protect yourself from people that are wasting your time. It was the first professional training i recieved when I started my company. I still use it today. All the the large companies use sandler or a sandler type system to sell. Good luck!
 
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Frashdog...like what you say here. Just curious though, why "smack your side as you reach for their hand"?

[/ QUOTE ]it is the hand I'm going to shake with as an initiation to putting my hand out, used as a body language gesture to convey enthusiasm for some stand up business! Works more with the dudes. Kinda like stomping your foot when saluting. I do not use it much at all with women. I have a different bag of tricks for the ladies!
I've taken some management/ leadership/ sales training. In order to sell your self you need to identify what your style is and what you have that works and what does not help you. Something that works for one person may seem fake for another because it is not genuine.

One dude I used to know would show up in the summer with a winter hat and sunglasses when it was not sunny and not reach for a hand shake unless the customer would. He also would try to act tough with dudes lowering his voice and such. He came across very shadey. He did not know till I explained it nicely to him.
Here's a big one I always take my sunglasses off when talking to a customer, when I deliver the price I step up And look into their eyes imagining i am using a Jedi mind trick. I'll say how does $$$ sound as my head is slowly nodding. Works more then not!
 
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Be honest. If you don't know something, don't make up the answer, just take notes and call them back later with the correct information.

The biggest hit that you can take is when the customer finds the correct answer else where.

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I love it when the customer learns the "tree guy" that bid before me did not know the type of tree or got it wrong. Customer says they have a silver maple.... Turns out to be a Norway maple. They say" oh that's why we called you, you are the experts". It says that on my shirts btw
 
i dont like to call myself expert, a wise man once told me, "all of the experts are old and gray, we are just striving to get there". This is the main reason I omitted this from our company name.
 
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i dont like to call myself expert, a wise man once told me, "all of the experts are old and gray, we are just striving to get there". This is the main reason I omitted this from our company name.

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I was in the same boat for years... I still don't go around proclaiming to be an expert. Fact is, people want to hire experts. Compared to the average man we are experts. If people think you are an expert you might just be one in their eyes, which is all it really matters when they are happily cutting you a check!

Putting expert on my shirts has got me more instant cred then all the Isa certified logos I had for years. I have yet to meet anyone qualified to dispute my "expertness" or should I say "high level of expertise"

I have people constantly telling us we are the best around by far. I will not go that far, even if we might be....
 
The sales training may work for some or build a solid base to add your own honesty, integrity and experience. What it is is solving a problem you both have. They have a tree concern and you have a money concern. It's a win-win if your the best service provider in the area.

Referals do most of the sales work. I just made a sale in my underwear yesterday as they are coming to my home and sliding money and notes in my door as I haven't checked my messages in over a month. There are so many amatuers disguised as pros out there and consumers are learning the difference.

I've noticed the harder a company sells the worse they may be. I'm thinking like tobacco, booze, sugar drinks, fast food, insurance etc.
 
I used to "sell" really hard. I got a kick out of it. Now things have changed.

A buddy of mine runs http://www.tollfreenumbers.com/
I used to look at his over-the-top customer service with a critical eye. He is the nicest guy and goes way out of his way to talk to all his clients personally. He does a really good job and takes care of his clients regardless of how much money he is making off of them.

These days, my approach is similar. I try to help my client as much as possible. Even if I don't make a sale. Forget about "the sale".

Use your knowledge to get them good advice. If you don't have any, go learn and maybe get certified.

This approach is a completely different mindset.

I have found this approach to be better in many ways.

1. Its really easy to land jobs when you don't care about making the sale.

2. When GENUINELY you try to help them first, they sense it. This builds trust. When they trust you, they tend to want to hire you.

I've landed tons of jobs just because I don't care if I did or not.

The best part? If you really don't care, then if you don't land it, you're not stressed.

Best advise... go learn and then offer quality advise regardless of if it benefits you financially.
 
We have a skewed perception of "sales" or "selling". It is simply helping a prospective client understand how your services and products will achieve their goals and respect their values.

deliver excellent customer service by respecting all your clients and who they are as individuals. Learn who they are it will make a world of difference when you understand them.

Be passionate about what you do and enjoy it everyday regardless.

Realize people are always assessing you and whether they want to do business with you. Trust, honesty and integrity.

Don't become jaded.
 
some times your selling and you get to the point , that you don't want the job . At that moment you think that , you have to ask yourself what can this loser gain me . do the math , and take the loser on to win later or lose like everyone else who worked for this loser . Don't be the loser !
 
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