I don't know how to relate this to the civilian world steve but here goes. Teach them how to give a 9line medivac. This is a tool the Army has taught to every branch of the DOD and it works great.
Line 1. Location of the pick-up site.
Line 2. Radio frequency, call sign, and suffix.
Line 3. Number of patients by precedence:
A - Urgent
B - Urgent Surgical
C - Priority
D - Routine
E - Convenience
Line 4. Special equipment required:
A - None
B - Hoist
C - Extraction equipment
D - Ventilator
Line 5. Number of patients:
A - Litter
B - Ambulatory
Line 6. Security at pick-up site:
N - No enemy troops in area
P - Possible enemy troops in area (approach with caution)
E - Enemy troops in area (approach with caution)
X - Enemy troops in area (armed escort required)
* In peacetime - number and types of wounds, injuries, and illnesses
Line 7. Method of marking pick-up site:
A - Panels
B - Pyrotechnic signal
C - Smoke signal
D - None
E - Other
Line 8. Patient nationality and status:
A - US Military
B - US Civilian
C - Non-US Military
D - Non-US Civilian
E - EPW
Line 9. NBC Contamination:
N - Nuclear
B - Biological
C - Chemical
* In peacetime - terrain description of pick-up site
Now I know some of these subjects and null and void the civilian side of life but it works well. Trust me I laid on a cot on the side of the MSR hoping and possibly praying my comrades remembered how to do one. Just a thought, Communication is half the battle when dealing with first responders.