broken ring and funny world

Re: Here\'s what I wrote to Kong

I'de like to see the whole community show some support and hear sherrill chime in on these series of events. If anyone could get through to the people at Kong it would be one of the leading retail suppliers in the industry.
 
Re: Here\'s what I wrote to Kong

i've tried that route and i wouldn't hold my breath.as polite as toby was ,i could not get anything to materialize from that end, except a referal to his old insurace company, who was also not responsable.seems to be a common theme.as for sherrill being soley responsable for the recall,which i'm sure he would be more than happy to accept responsability for. the recall was my only concrete demand during are first conversation and was undoubtably before they had visably done anything.at the time it seemed like since i was asking for so little ,i had some leverage that could benefit other climbers.never the less he did follow through with that and i am glad that people have taken advantage of it.in the end, safe climbing should be everyones primary concern.
 
Re: Here\'s what I wrote to Kong

So you understand Sherrill is not reponsible. I think we will all be looking at our gear and new purchases more closely. Sucks they are are in different country and makes it more difficult. Well, we will see how this goes, my Sherrill dealer was not to happy to hear this. Not to mention the Aussie's.
Jeff
 
message sent.

jp
grin.gif
 
Re: Here\'s what I wrote to Kong

[ QUOTE ]
So you understand Sherrill is not reponsible. I think we will all be looking at our gear and new purchases more closely. Sucks they are are in different country and makes it more difficult. Well, we will see how this goes, my Sherrill dealer was not to happy to hear this. Not to mention the Aussie's.
Jeff

[/ QUOTE ]

Makes you want to buy American, more.
 
Re: Here\'s what I wrote to Kong

I still have not had any reply from Kong--not even an acknowledgement of receipt of my email.

They make themselves look even worse to me when they behave like this. I know it can be a tactic to not respond. I'm not saying it is their tactic here but if you want to look like a good corporate citizen you need to be responsive to feedback at the very least.
Pete
 
Re: Here\'s what I wrote to Kong

that would be a nice video to watch and place here, all this angry locals chasing after Kong ;-)
But the flight to Italy for all these locals will probably cost more then the money that Jay is after.....

just found out that Kong italy has an facebook page.....
so feel free to post here and let all the climbers all over the world know about kong's attitude.
see the following link :

http://www.facebook.com/?f=1&sk=messages#!/group.php?gid=132649100382&ref=ts kong spa
 
Re: Here\'s what I wrote to Kong

How do I post on the Wall? I'm not very FB experienced. I did sign in and expected to see an easy post to Wall. Thx.
 
Re: Here\'s what I wrote to Kong

It's especially frustrating that they are so unwilling to help when you consider how many of these faulty rings were out there. I'd say they got REALLY lucky on this one!
 
Re: Here\'s what I wrote to Kong

This is the response from Kong on the facebook :


Enrico Ostidich this is an official reply of KONG spa

(part 1)
Dear Sirs, Kong is not responsible of accidents caused by other gear not marked KONG
we would like to inform you once again that the incriminated rings WERE NOT KONG RINGS.
They were not marked rings and absolutely WE ARE NOT RESPONSIBLE for what happened.
...

(part 2):

We invite you to avoid unnecessary and defamatory comments without any evidence and we inform you that you are guilty of defamation on a pubblic forum; in this situation we are completely able to procede taking legal actions.
Anyway in this days our offices are close for holydays; we invite you to contact us by telephone the day after August 24 for any clarification.
Best regards.
 
Re: Here\'s what I wrote to Kong

so Jay,

tell us all are the aluminium rings made by KONG or by another manufacturer ?
This is important for any info we send on to KONG and before we shoot the wrong duck.....
 
Re: Here\'s what I wrote to Kong

if they had no part in it why did they offer 7 thousand dollars in the first place?
 
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