broken ring and funny world

that is a great idea that would make this whole thing worth while.i how ever can not accept anyones money.if i have to pay the entire amount off slowly then so be it.i am still completely capable of working and intend to do so as long as i can,the fund seems like it would fit people who have lost the ability to help themselves.i am very flattered although not suprised. tree people are the best.i am off to work in the stinking hot now.if any has a solution for rediculous humidty i will gladly accept
 
Here\'s what I wrote to Kong

Hello,
I am deeply concerned to read about the plight of Jay Butcher, the Arborist in America who has been seriously hurt by your faulty product (alloy ring) that was recalled.

I am surprised that you would want to be seen to be ignoring his claim for compensation which seems entirely reasonable.

I am an Arborist who climbs trees on a daily basis and I talk and communicate with others all over the world. I will be telling everyone I know about how this poor fellow has been treated by your company until I hear that you have settled the claim to his satisfaction.

Other companies who have not understood the power of the internet have learned too late and had terrible damage done to their valuable reputations. They learned that it is easier to settle early rather than have their reputation made dirty in a way that it is not easy to ever clean. I can give you examples if you think I am not speaking the truth.

I hope you people re-think and settle this matter urgently before hundreds and then thousands or more people learn about this.

Pete Goding,
Australia.

Here is one link to the start of a concern by our community about all this:
http://www.treebuzz.com/forum/showflat.php?Cat=0&Number=239408&Main=239337#Post239408
 
And to Jay.....

I am truly sorry to read your story Jay. I am in awe and admiration of your attitude to this.

You are not asking for much considering what you have been through and I find that very refreshing.

I do hope you can hold off the creditors without it having too much of an adverse affect on your well-being or health.

I would urge you to consider that we are adults out here and if we decide we want to help that you could just accept, no matter how uncomfortable it makes you feel. Sometimes people like to help. Maybe you could consider who should be first to receive any money if it came your way.

I'll follow the progress of this thread.
Pete
 
Re: Here\'s how to contact Kong

Seriously jay. I'm right there with you, never one to take a handout or ask for help but your situation is a rare one and I'd love to help.

I'll be writing kong today at lunch, and again tomorrow and again the next day and so on.

Honestly I've been on a bit of a kong boycott since this whole thing began. I don't blame sherrill tree what so ever, they are merely the messenger in the ordeal. I understand why Tom and Treebuzz do not want any part of "boycotting" and will respect there wishes. After all, sponsor money is what makes this whole Treebuzz community function.
 
Re: Here\'s what I wrote to Kong

[ QUOTE ]
Hello,
I am deeply concerned to read about the plight of Jay Butcher, the Arborist in America who has been seriously hurt by your faulty product (alloy ring) that was recalled.

I am surprised that you would want to be seen to be ignoring his claim for compensation which seems entirely reasonable.

I am an Arborist who climbs trees on a daily basis and I talk and communicate with others all over the world. I will be telling everyone I know about how this poor fellow has been treated by your company until I hear that you have settled the claim to his satisfaction.

Other companies who have not understood the power of the internet have learned too late and had terrible damage done to their valuable reputations. They learned that it is easier to settle early rather than have their reputation made dirty in a way that it is not easy to ever clean. I can give you examples if you think I am not speaking the truth.

I hope you people re-think and settle this matter urgently before hundreds and then thousands or more people learn about this.

Pete Goding,
Australia.

Here is one link to the start of a concern by our community about all this:
http://www.treebuzz.com/forum/showflat.php?Cat=0&Number=239408&Main=239337#Post239408

[/ QUOTE ]

Copied, pasted, changed your name and country to mine, and sent. Hope you dont mind, Pete. I reconed there was no need for all of us to formulate a letter, when you did such a great job
smile.gif
 
Re: Here\'s what I wrote to Kong

I'll do the same. All the best Jay.

Does Kong also manufacture rock climbing gear? Perhaps posting on a rockclimbing forum would also draw more attention to the issue..
 
Re: Here\'s what I wrote to Kong

[ QUOTE ]
Hello,
I am deeply concerned to read about the plight of Jay Butcher, the Arborist in America who has been seriously hurt by your faulty product (alloy ring) that was recalled.

I am surprised that you would want to be seen to be ignoring his claim for compensation which seems entirely reasonable.

I am an Arborist who climbs trees on a daily basis and I talk and communicate with others all over the world. I will be telling everyone I know about how this poor fellow has been treated by your company until I hear that you have settled the claim to his satisfaction.

Other companies who have not understood the power of the internet have learned too late and had terrible damage done to their valuable reputations. They learned that it is easier to settle early rather than have their reputation made dirty in a way that it is not easy to ever clean. I can give you examples if you think I am not speaking the truth.

I hope you people re-think and settle this matter urgently before hundreds and then thousands or more people learn about this.

Pete Goding,
Australia.

Here is one link to the start of a concern by our community about all this:
http://www.treebuzz.com/forum/showflat.php?Cat=0&Number=239408&Main=239337#Post239408

[/ QUOTE ]


That's the kind of dragging though the mud i was talking about. Big companies don't see the need to fix an issue until it effects them on a corporate level. I'm not saying anything that isn't true about this company. Just spread the word and we'll help any way we can.

I have also not bought any Kong products since this incident.

Also sent one today for ya.
 
Re: Here\'s what I wrote to Kong

Another note on the aluminum rings:

I may be a little slower than the rest of you...
Until VERY recently I had been using a tenex eye & eye spliced on a ring for my AFS, purchased from Sherrill. I knew about the ring recall a long time ago but had not put 2 and 2 together. Turns out that ring was also part of the recall.
Duh.
Sherrill replaced it for me.
 
Re: Here\'s what I wrote to Kong

Jay, hope I can help you and just send an mail to Kong !
It realy sucks in my oppinion and if a piece off climbing gear just breaks the gear manufacturing companies have to do what ever is necessary to help out and fix their loose ends. What Kong offered is crap and it's a crazy world that you have to do all this efford to waken up the "dogs" that maybe will let Kong see the light and offer you a decent sollution for your problem.

Nice that you want to care off your own stuff and do not accept any sort off fund. I appreciate you showing a lot off character.

Hang on and hopefully with a little help from the dutch treehuggers it will work out just fine. ;-)

greetz wouter
 
Re: Here\'s what I wrote to Kong

Jay, you're dealing with some pretty big corporations with their own lawyers who advise them on this sort of thing. You really need to get a lawyer involved and name any one and everyone that touched that ring on it's way to you. Sue them for every possible expense and loss of income, future losses, aggravation, etc....

My wife works for a big law firm that does a lot of litigation. It is the way of the world that you will need to do this. Unfortunate but that is reality.
 
Re: Here\'s what I wrote to Kong

[ QUOTE ]
Jay, you're dealing with some pretty big corporations with their own lawyers who advise them on this sort of thing. You really need to get a lawyer involved and name any one and everyone that touched that ring on it's way to you. Sue them for every possible expense and loss of income, future losses, aggravation, etc....

My wife works for a big law firm that does a lot of litigation. It is the way of the world that you will need to do this. Unfortunate but that is reality.

[/ QUOTE ]

I agree. It seems like the only way to prevent these large companies from continuing to exploit honest, paying customers.

What has the response from Sherrill been? I wouldn't let them off the hook. They are the company that sold it to you.
 
Re: Here\'s what I wrote to Kong

I think you should definitely stay on Kong, with support from the arborist/ tree community and the rock climbing community, and if they make other rescue-related gear, then the rescue community.

I know that Sherrill took on the task to get the rings out of use by replacing gear, regardless of who originally sold it. I think that this was another way in which Sherrill does support our industry.

If we expect the distributors of gear to trace the testing of all gear, we should expect prices to rise. If we support only buying gear that has been tested and stamped, then we use our dollar vote. This might be the request from Sherrill-- we will buy rated and stamped gear only, stop carrying anything else.

I hope that this plays out well for your Jay, and that it doesn't have to become even more of a headache. Maybe this grass roots approach is all that you will need to get the minor expenses ($14.5K medical) paid for, compared to what Kong could be facing with pain and suffering, lost work, emotional trauma, etc.

I respect that you don't want donations. This is something that occurred from no fault of your own. It shouldn't become something that burdens you in greater ways like difficulty paying a mortgage, etc. I think that if you need it, you will find that support is there. If you choose, it can be a temporary "loan" and you pay it back to whatever fund you think is suitable, such as the proposed Arborist Safe Techniques fund, or other good cause. You have suffered from this event, but your suffering has made our industry safer. I got my FC replaced, no questions asked by Sherrill. I'm safer as a result.
 
Re: Here\'s what I wrote to Kong

What a marvellous community we have here! I was very happy to see my letter copied and sent and especially happy to see the Dutch take it up independently! Any variations to the letter if you make them can also demonstrate another level of concern.

Jay could not me more humble in what he is seeking here-- a mere demonstration of a responsive, responsible corporation that indicates they actually care about the end users.

It puzzles me why companies sometimes spend so much on advertising and so little on behaving well.
Pete
 
[ QUOTE ]
i have and they have not.i would still really like to avoid a law suit.

[/ QUOTE ]

I understand why you would want to avoid a lawsuit, but it seems appropriate here. This is the reason we have lawyers. What if you'd been a little higher when that ring failed?
 
Re: Here\'s what I wrote to Kong

i would like to thank everyone who has contributed to this.it makes things easier when you feel supported.all of the sugestions and actions taken are truely appriciated.i feel like i should be leading this effort and then i read some of the posts and realize that i'm a much better climber than an organizer.i will do my best to keep pace with all that is being stated but have to admit that even after one day it feels like if i blink i'll fall behind.anyway,i'll try to earm my keep. thank you so much.
 
Re: Here\'s what I wrote to Kong

Glad you are ok, man, and just letting Kong know 1 more climber acknowledges this incident and will not be purchasing a single product from them in the future.
 
Re: Here\'s what I wrote to Kong

I remember reading about the ring failure shortyly after it happened. Wow, I wouldn't have imagined that such a large company has not owned up to their product failure. --And all of this time has gone by.
bangtard.gif


FWIW, I made a formal complaint too. I hope we can help.

Have you become a member with other arborist forums and voiced some help there too? It may be a good idea.
 
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