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  1. climbingmonkey24

    Do you ever have the occasional customer service experience like this?

    Honestly, I don’t believe I’ve ever charged by the hour. I have occasionally provided a price range (minimum- maximum), but mostly just quote a set price. The wording in the estimate for this job was very specific in regards to removing a lead / limb that was dead either down to a healthy...
  2. climbingmonkey24

    Do you ever have the occasional customer service experience like this?

    I wouldn’t necessarily call this a real bad experience, but not typical from what we usually see. Long story short, recently I had a situation where we did exactly what we were contracted to do, plus some extra, and after following up a few days later with the client via email to make sure they...
  3. climbingmonkey24

    Being a “Young” Business Owner

    When you were in your 20’s or early 30’s, did you ever notice some people that were in their 40’s and 50’s, or even older, ever referenced you as being “young”. I wonder if some people are surprised to see an owner of what may appear as a “successful” business to be around that age. As if...
  4. climbingmonkey24

    High standards vs lower standards for preventing damage and incidents | Business owner vs employees and subcontractors

    Yes, I’ve had service drops disconnected before, and had I rigged everything out, I might’ve had all those wires disconnected. Considering what happened, maybe next time I will anyway. Lol, you’re not the first person to question using a crane for a prune. But it eliminated having to lower...
  5. climbingmonkey24

    Damage Clauses for Driveways, Walkways, Lawns, etc.

    That’s something I’ve researched a bit about, and have so far come across different views that even if there is a clause in there, it isn’t necessarily 100% guaranteed whether it would hold if it was to become a legal matter. Ultimately, I think a big factor might be whether it was determined...
  6. climbingmonkey24

    Damage Clauses for Driveways, Walkways, Lawns, etc.

    Do you include any sort of clause or waiver stating you’re not responsible for damages to certain surfaces from the weight of a vehicle or equipment traveling over, or being present in, areas where these surfaces are located? Being primarily a pruning-focused operation, doing most of our work...
  7. climbingmonkey24

    High standards vs lower standards for preventing damage and incidents | Business owner vs employees and subcontractors

    And how many times after an incident is too much to be talked about? Certainly use it as a learning experience, but is there a point where it becomes a little overboard and time to move on? Certainly wouldn’t want to give the impression that I’m assigning blame to anyone because the truth is, I...
  8. climbingmonkey24

    High standards vs lower standards for preventing damage and incidents | Business owner vs employees and subcontractors

    I have a similar point of view. If a job takes longer and I have to pay more for the contractor’s services, then that’s what has to happen. We do our best to estimate a time but sometimes things change, and I rather take that extra time than rush through. My current contract climber owns his...
  9. climbingmonkey24

    High standards vs lower standards for preventing damage and incidents | Business owner vs employees and subcontractors

    These are great points, and for employees maybe highly beneficial. But I also feel like there are limits when you’re dealing with a subcontractor (climber or crane op). Time is money right? So if these other contractors are used to just showing up, doing the job, and getting out of there, and...
  10. climbingmonkey24

    High standards vs lower standards for preventing damage and incidents | Business owner vs employees and subcontractors

    For most of my career I’ve done all the climbing, with any employees being ground workers. Then I once and a while used a contract climber last year. Worked out well. This year I’m expanding even more trying to push growth and taking on more projects that involve more equipment, crane work...
  11. climbingmonkey24

    Differentiating Who is Liable For What with Crane Contractors

    I’m going to ask my insurance what else they may recommend but still interested in hearing what others who’ve been using crane contractors do.
  12. climbingmonkey24

    Differentiating Who is Liable For What with Crane Contractors

    How do you clearly define who is liable for what in certain situations when contracting with a crane company? A few things that were mentioned to me…. - Establishing a contract that details these scenarios. - The crane company adding me as “additional insured” on their insurance. I...
  13. climbingmonkey24

    Short vs. Long Bridge?

    Currently climbing on the Petzl Sequoia (non-srt version) and haven’t made any adjustments. Using the bridge as is, and don’t have any complaints. Personally, I think I prefer a bridge somewhere in-between. Definitely don’t want one too long as I feel like that could make it harder to adjust...
  14. climbingmonkey24

    Don’t you just love working alongside main roads…

    “Do you do tree work?” Nope, we’re a moving company. We move trees from their current home to the local dump.
  15. climbingmonkey24

    Don’t you just love working alongside main roads…

    Idk why this irritates me so much. Maybe it’s because I’m the kind of driver that if I see someone on the side of the highway I try to slow down and move over; or if I see a truck trying to turn or do something I give them time; maybe it’s because I used to drive a truck for a living. Today we...
  16. climbingmonkey24

    Fruit tree holding on by a thread, client wants to get another year out of it. Thoughts?

    I see what you mean. I didn’t think it was as loose as it might look in that pic. That’s something I try to be careful of.
  17. climbingmonkey24

    Fruit tree holding on by a thread, client wants to get another year out of it. Thoughts?

    @southsoundtree What is that red trailer you’re towing (if that’s your truck)…regular one or a dump?
  18. climbingmonkey24

    Fruit tree holding on by a thread, client wants to get another year out of it. Thoughts?

    Just worked in some similar to those today. Maybe not as big of wood, but fairly tall for a typical orchard tree. Neglected, lots of deadwood, etc. 14ft orchard ladder got me only partially up there, then I climbed higher.
  19. climbingmonkey24

    How do you turn down work?

    Text: Hello, I need a tree pruned. You when you get there…
  20. climbingmonkey24

    How do you turn down work?

    100%. There’s been multiple instances where someone says just that, and even have had a few tell me they will keep me in mind if they ever have work more tailored to what I do, or ask for a quote right then and there. I know if the roles were reversed and I was looking to hire someone, I would...

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