They do seem to be out of stock on an abnormal amount of items. They're part of Sherrill now too. So some of your items may come from Treestuff and some from Sherrill. You have at least 2 different warehouses shipping items which some of are backordered. Then at least 2 different shipping companies. Throw in the virus and everything is messed up right now. Although tbis does seem like a long time to get an order I like to think everyone is doing the best they can under the circumstances. It is frustrating though.
Treestuff's New Website
- Thread starter Nish
- Start date
Reach
Been here much more than a while
- Location
- Atglen, PA
It is a nightmare to ship things right now, especially internationally. Ray and Kyle is Gap Arborist are both good friends of mine, and I’ve been hearing from them about the issues in getting things into the country, and of availability of many of the common items we buy which come from other parts of the world. It’s gotten pretty bad, and coupled with the abnormally high demand right now, it’s a wonder our suppliers have anything in stock at all!
- Location
- White Pines
Thinking of it this AM- we are in difficult times. I reached out to Nick directly and will post the results.
I was just excited to get some new gear and disappointed so far with how it’s turning out.
I was just excited to get some new gear and disappointed so far with how it’s turning out.
dsptech
Branched out member
- Location
- North East
Nothing new to be surprised about.
This is the new normal of order processing since the merger.
Been this way ever since, long before the Virus existed.
Last edited:
MA Arborist
Branched out member
- Location
- Cape Cod
Nothing new to be surprised about.
This is the new normal of order processing since the merger.
Been this way ever since long before the Virus existed.
exactly
[/QUOTE]
Steve Connally
Been here much more than a while
- Location
- Suffolk, Virginia
In 2016 I bought the splicing webinar series. Since the change I am no longer able to sign in and get to my purchase. I did a “contact us” a week ago and haven’t heard anything back.
Same here.
Very disappointed.
After thousands spent to Tree Stuff i feel thrown under the bus.
bonner1040
Branched out member
- Location
- Boston
If you are having trouble accessing the splicing series shoot me an email and I can sort you out. Nick@treestuff.com
Steve Connally
Been here much more than a while
- Location
- Suffolk, Virginia
I did email him this evening. I'm sure it's an easy fix.
- Location
- White Pines
Nick did email back promptly and helped. It turns out the problem was with FedEx ( who they used to ship the stuff that was not in the warehouse in Reno). It eventually all got here and was as advertised. Looking at the tracking history I‘m calling it a shipping problem rather than a TreeStuff problem.
As for the saddle, he had his Buckingham representative contact me directly. It turns out that Buckingham is retooling the Ergovation back to the old style and I’m supposed to check back in after another week or so. Nick offered money back or exchange, so for the time being I am content to wait and see what happens with Buckingham.
Thanks to Nick, he did a great job following up. It made the whole thing a lot more personal. I realize that I’m a one man show placing an order once a year ( or less) and he made me feel like a valued customer and that they really cared.
bonner1040
Branched out member
- Location
- Boston
Cheers Jason!
Cereal_Killer
Branched out member
- Location
- Ohio
Day 80 since my tree stuff order, no package, haven't gotten an email reply since 2nd week of August when they promised my back ordered item would be to them by the end of last month and to me by 2nd week of this month. They're no longer returning emails at all including an email to Nick @bonner1040 I sent Tuesday. Maybe posting here will get some help?
I just want my stuff..
Order placed June 30th.
I just want my stuff..
Order placed June 30th.
I hadn't bought anything from Treestuff since the merge with Sherrill.
Nothing against the staff at Treestuff. They always used to have excellent customer service. I, just have a huge disdain for Sherrill.
Recently, after Nicks post to me above #111, I sent for a small order to TS. A DMN vault, and a binner. I wanted to show my thanks to Nick by throwing a bit coin his way.
I always like to give the "little guys" my business. August will get another order from me soon. Small, but an order.
I do hope this gets straightened out for you @Cereal_Killer
I'm not associated with Treestuff in any way and when I can (which is most of the time) I make a point of ordering from Wesspur (local boys) but I have made a number of orders with Treesuff this year and while a few things have been backordered and took an extra week or so, I haven't had any problems. Too many 'reviews' online are only written by the people having problems and it gives a slanted impression. Just thought I'd share my recent and generally good experiences.
Cereal_Killer
Branched out member
- Location
- Ohio
I posted in haste between jobs yesterday, in the name of transparency I thought I'd tell the whole story:
June 30th I placed an order, on that order was a triple thimble spliced on a sling. Now at that time the spliced sling triple thimble product page listed backorder 2-3 weeks (as is typical for spliced products) and the stand-alone triple thimble product page listed back ordered 3-4 weeks. I was willing to wait that time frame so I added it to the order.
End of July I call and actually get someone on the phone, she tells me that haven't received the triple thimbles yet but they expect them any time.
2 weeks into August I email info@treestuff and a woman with an @sherilltree email address replies to say the triple thimbles WILL arrive to them by the end of the month (she was adamant about that) and my order was near the top of the splicing que and they would have it done and out by the 2nd week of September.
That's the last communication I've had with them. I emailed that woman last week, emailed nick @bonner1040 Tuesday, both emails have gone unreplied and now checking the triple thimble product page the status is showing 4-6 months backorder! Is it unrealistic on my end to expect an update / reply if the product on ordered 3 months ago is now back ordered another half a year? I mean sure, I understand they can't send out unsolisited order update emails on every back ordered product but after 3 months of waiting already (and now apparently 6 more months) I don't think it's too much to ask to reply to a status update email request...
By the way, in every email I sent, including the one to Nick Tuesday, I never got angry and yelled (who wants to reply to a angry customer). I simply asked for an update and infact I actually offered what I thought was a pretty good solution; had they received the triple thimble restock they could save themselves labor costs / time and save face on this whole ordeal by skipping the sling splicing and simply sending me the thimble and the cost difference (from spliced sling to stand-alone thimble, $50 worth) of tenex TEC and I'd do the splicing myself so I wasn't waiting on them.
June 30th I placed an order, on that order was a triple thimble spliced on a sling. Now at that time the spliced sling triple thimble product page listed backorder 2-3 weeks (as is typical for spliced products) and the stand-alone triple thimble product page listed back ordered 3-4 weeks. I was willing to wait that time frame so I added it to the order.
End of July I call and actually get someone on the phone, she tells me that haven't received the triple thimbles yet but they expect them any time.
2 weeks into August I email info@treestuff and a woman with an @sherilltree email address replies to say the triple thimbles WILL arrive to them by the end of the month (she was adamant about that) and my order was near the top of the splicing que and they would have it done and out by the 2nd week of September.
That's the last communication I've had with them. I emailed that woman last week, emailed nick @bonner1040 Tuesday, both emails have gone unreplied and now checking the triple thimble product page the status is showing 4-6 months backorder! Is it unrealistic on my end to expect an update / reply if the product on ordered 3 months ago is now back ordered another half a year? I mean sure, I understand they can't send out unsolisited order update emails on every back ordered product but after 3 months of waiting already (and now apparently 6 more months) I don't think it's too much to ask to reply to a status update email request...
By the way, in every email I sent, including the one to Nick Tuesday, I never got angry and yelled (who wants to reply to a angry customer). I simply asked for an update and infact I actually offered what I thought was a pretty good solution; had they received the triple thimble restock they could save themselves labor costs / time and save face on this whole ordeal by skipping the sling splicing and simply sending me the thimble and the cost difference (from spliced sling to stand-alone thimble, $50 worth) of tenex TEC and I'd do the splicing myself so I wasn't waiting on them.
Last edited:
dsptech
Branched out member
- Location
- North East
ghostice
Been here a while
In fairness to Nick, it appears our normal supply chains for lots of things are getting pretty messed up. We had the same problem with door and cabinet hardware ordered through a Canadian store and US supplier recently. The dealer up here was in contact with the US "distributor" and found that part of our order could be some 4-5 months in landing in the US, nevermind being shipped up to the Great White North. The mom and pop shop up here let us cancel our order and we got other hardware from them but the whole thing left a bad taste over a period of weeks and weeks - smaller shops are getting worked over in all the COVID stuff. Lesson for me is that unless there is local stock for my complete order, I don't buy the stuff - no matter what it is. These are truly weird times.
Learning: Don't outsource your manufacturing/ supply chain to China! (and if the US gets into a scrap with China over Taiwan we may expect lots of other shipping disruptions I guess).
Learning: Don't outsource your manufacturing/ supply chain to China! (and if the US gets into a scrap with China over Taiwan we may expect lots of other shipping disruptions I guess).
