TreeStuff $75 Ships-Today-Guarantee

[bonner1040]

Hey everyone, Nick Bonner here.

We have been working behind the scenes over the last few years, and have dialed our shipping speeds in to the point where we are ready to put our money where our mouth is, in a big way.

We aren't perfect, and we wont ever be, but if you order In-Stock Items before 2pm Eastern, we will ship the same business day or we will give you $75 to spend on your next order. If you order In-Stock items after two, we will ship the next business day or we will give you $75 to spend on your next order.

The $75 is delivered as a coupon code with no restrictions, or minimums so you can use it on anything you like.

It's obvious to me how important it is that our customers get what they need, when they need it. This shipping promise is our partnership with you, our customers and is our way of saying, "we take your work very seriously!"

Want to watch a video? Make the Switch

Check out the full details on our web site and if you are reading this thinking, 'this guy is full of chips' then go ahead, give us an order and if we stumble come get your $75. I will send it to you myself!

Nick Bonner
TreeStuff General Manager
nick@treestuff.com
440.989.0444

 

[The Green One]

Thanks Nick!

 

[bonner1040]

Thanks Nick!

I'm really happy to do it.

 

[TLHamel]

Nice!

 

[treebing]

The quick shippping was the thing that first got me.to be a treestuff customer back in the day. Have never stopped. Its just too easy. Thanks Nick!

 

[Chris Schultz]

How does one know if the items are in stock? Historically when I’ve ordered from treestuff, there is nothing that reflects in stock or backorder…. I Make the order, they charge the card, and I have to reach out to learn the item is on backorder.

 

[ghostice]

One other BIG issue that seems to have now popped up is the new US de minimis shipping rule put in place on the 29th of August 2025. It seems that if anything is wrong with your gear shipment to any of the 20 to 30 countries stopping US parcel shipments currently, if a piece is missing or a splice is wonky, etc. then any return to the US from any of the 20-30 or so countries is subject to DUTY and TARIFF to be paid up front as it stands now. This is a MESS. Nick (anybody) I know this isn't any of the vendor's faults but I'd appreciate an up front honest dissertation on how vendors in the US propose to handle this mess. Please.

Shipping cessation to the US I

Shipping cessation to the US II

Shipping cessation to the US III

Shipping cessation to the US IV

. . . and lots more. . . .

From Canada currently it is expected that to get a package back to the US (including returns and personal gifts as it sits right now) it would take registering with an third party duty/ tariff verification company, payment to them of the general tariff (currently for Canada to the US it's 35% of the value of the goods), and:

• $1.99 remittance fee: A flat charge for transferring the duties and taxes you collect to CBP, and
• 10% of calculated duties (disbursement and bond fee): A service fee based on the total duties owed. This covers the cost of advancing the duties on your behalf and providing the required customs bond.

Ouch. So I'd like to know possible path for returns for damage, warranty or what or if US vendors just plan to ship a second replacement item or what. This IS a MESS.

 

[Boomslang]

@ghostice the simplest solution would be to order from within your country. Plenty of Canadian retailers. Yes, the selection may not be all there and yes, you may pay slightly more, but that's the price for some peace of mind.

 

[ghostice]

Right, for the most part of course, but some stuff just isn't made here (other countries too - it's not just us) and in a lot of cases the US has the distributorship for N America - Teuf and Silky I can think of to name a few. This is, I think, going to result in a big re-alignment of brand availability at retail (for Canada perhaps more UK/ EU/ Japanese equipment?). And other stuff will be harder to get perhaps. Just like to hear if anything is planned stateside besides "Not for Sale To Canada" (and 20-30 other countries anymore) . . . . just my two cents though.

 

[Bart_]

ttttt-Rrrrrrump has spoken! Orders From Hind-quarters as my grandma used to say! Let's all revel in his beneficence and goodness.

 

[surveyor]

It seems he is being curtailed by the court with most of his blanket tariffs, meanwhile foreign shippers would rather wait till there is some clarity to the confusion.

On another note, I appreciate the effort to ship in country , with in or out of stock info, thank you Treestuff.
What I have noticed is when an item is "shipped" it may mean a shipping label has been created.

 

[BurOakTom]

How does one know if the items are in stock? Historically when I’ve ordered from treestuff, there is nothing that reflects in stock or backorder…. I Make the order, they charge the card, and I have to reach out to learn the item is on backorder.

This.

This is why I rarely buy from TreeStuff any more. Last I knew (it's been a while), not only is stock status not shown on the product pages, it doesn't appear on one's order, or even *after* ordering. The only clue that something was backordered was when an order went days without shipping. Then I'd call to ask what's wrong and be told XYZ is out of stock. Gee, thanks for the heads-up.

Chris makes another good point -- TreeStuff immediately charges for back-ordered items, meaning we pay for them before we even know they're out of stock. Some places hold off on charging for back-ordered items until they get re-stocked (and shipped); that's how to treat customers right.

I'm a software engineer. I know how this stuff works, and plenty of other online sellers seem to have no trouble doing it. There is NO good *technical* reason TreeStuff customers should be left hanging like this.

okay, off the soapbox now...

 

[Chris Schultz]

@BurOakTom i agree 100%. I’m such a skeptic nowadays, that this “deal” smells almost like a desperation tactic to drum up more sales, but with no verifiable proof to actually get the $75 from treestuff.

 

[Friedrich]

isn‘t it possible to buy and recieve an invoice with the order (as a repeat customer) that you pay afterwards. that‘s how i buy from local suppliers…

 

[ATH]

....
What I have noticed is when an item is "shipped" it may mean a shipping label has been created.

Pretty sure that means its ready on the shipping dock waiting for a truck to pick it up - whether that's today or tomorrow. I'm guessing they know, with some predictability, when the trucks come and that's why they set the 2:00 deadline.

 

[Chris Schultz]

Pretty sure that means it’s ready on the shipping dock waiting for a truck to pick it up - whether that's today or tomorrow. I'm guessing they know, with some predictability, when the trucks come and that's why they set the 2:00 deadline.

not always… I’ve gotten the “shipping label created” email before, and items hadn’t even been to the splice department yet, because the material/s were back ordered!!

 

[Simpleiowaguy]

Treestuff was great before it sold, I ordered everything from them. Then things got slow for a while and communication wasn't good so I started buying from a different supplier who's been great. Ordered from treestuff a few months ago, got a few glasses and an orange kask on clearance... ratchet on helmet broke second day guy wore it. Decided not to hassle with trying to return it, figured being on clearance wasn't gonna happen anyway.
Maybe someday they'll get back to where they were but I little to no faith in that. Truly sucks because they have lots of great equipment.

 

[ATH]

isn‘t it possible to buy and recieve an invoice with the order (as a repeat customer) that you pay afterwards. that‘s how i buy from local suppliers…

a lot of places hit the card once it ships if its backordered...

 

[ATH]

not always… I’ve gotten the “shipping label created” email before, and items hadn’t even been to the splice department yet, because the material/s were back ordered!!

well that stinks...maybe making the label and setting the box on a shelf until it is filled???

 

[evo]

This.

This is why I rarely buy from TreeStuff any more. Last I knew (it's been a while), not only is stock status not shown on the product pages, it doesn't appear on one's order, or even *after* ordering. The only clue that something was backordered was when an order went days without shipping. Then I'd call to ask what's wrong and be told XYZ is out of stock. Gee, thanks for the heads-up.

Chris makes another good point -- TreeStuff immediately charges for back-ordered items, meaning we pay for them before we even know they're out of stock. Some places hold off on charging for back-ordered items until they get re-stocked (and shipped); that's how to treat customers right.

I'm a software engineer. I know how this stuff works, and plenty of other online sellers seem to have no trouble doing it. There is NO good *technical* reason TreeStuff customers should be left hanging like this.

okay, off the soapbox now...

Better companies even call the customer letting them know what they just order is out of stock. They will give a eta and an option to pay now or pay when actually shipped.