NickfromWI
Participating member
- Location
- Los Angeles, CA
You didn't get lucky. They followed protocol. You got the standard treatment we all get. They were unauthorized charges. You were never gonna be responsible for them.
love
nick
Tree Stuff let down
- Thread starter RANDY10
- Start date
You didn't get lucky. They followed protocol. You got the standard treatment we all get. They were unauthorized charges. You were never gonna be responsible for them.
love
nick
treevet
Branched out member
- Location
- Cincinnati, Ohio
you rock too cory 
cool new smilies
cool new smilies
TreeLogic
Branched out member
- Location
- Coastal SC
Just had a small backorder issue on a treestuff order. Lindsie is the bomb! She got everything resolved. Got some Arbpro Clip N's on the way. S'up s'up?
John_KAYS
Carpal tunnel level member
- Location
- Eastern PA
Just had a small backorder issue on a treestuff order. Lindsie is the bomb! She got everything resolved. Got some Arbpro Clip N's on the way. S'up s'up?
Wow, I'm jelous. What size are your feet? I'm just wondering if it's worth camping out at your mailbox for an interception...
TreeLogic
Branched out member
- Location
- Coastal SC
Wow, I'm jelous. What size are your feet? I'm just wondering if it's worth camping out at your mailbox for an interception...
Ha ha. 10.5. Perfect usage of the whistling smiley btw.
treevet
Branched out member
- Location
- Cincinnati, Ohio
you guys are a riot...we should all have a gtg for a 
TreeLogic
Branched out member
- Location
- Coastal SC
There's a certain rep there though, whose name begins with Ash...not too impressed. Robotic to say the least.
In this case one bad apple does NOT spoil the batch and I'll always love treestuff.
In this case one bad apple does NOT spoil the batch and I'll always love treestuff.
Last edited:
JTree
Participating member
- Location
- East Texas
Ok, here's the thing:
Same thing happened to me not long ago (about 2 and a half weeks). After my bank saw the fraudulent charge, they froze my account. I thought the same thing "this was the only time my card got used in the last month. Must be on their end."
I called tree stuff and told them that my card got compromised and that they were the only ones to handle my card for the last month.
They sprung in to action immediately. Luke called me, asked for more details, then contacted their IT guys. They in turn contacted me and asked even more questions. Turns out that the way the fraudulent charges where done, there was no way (like physically no way) for the info potentially stolen from them to be used as quickly as it was.
In other words, the leak was on my end. It was probably either a) due to one of the many major corporate leaks that has happened recently or b) due to spy/mal ware on my phone.....more likely one of the corporate leaks, though.
IOW, the folks over at treestuff got on the ball triple quick. They used all the resources they had to quickly see if they had been compromised. They took a personal interest in the matter.
I too will probably start calling in my orders, but it's because I don't trust the transmission from my phone, not their ability to guard the info on their end of the transaction. When I am ready to order, I'll write down parts numbers or I'll ask to speak with either Luke or Nick. They know the gear, and would be willing to take a description instead of a part number.
Bottom line: I'll continue to do business with them unless there emerges a vendor that does a better job, but that in itself is a tall order as they don't have many areas they can improve in, and those few areas are being addressed as quickly as they can be.
Same thing happened to me not long ago (about 2 and a half weeks). After my bank saw the fraudulent charge, they froze my account. I thought the same thing "this was the only time my card got used in the last month. Must be on their end."
I called tree stuff and told them that my card got compromised and that they were the only ones to handle my card for the last month.
They sprung in to action immediately. Luke called me, asked for more details, then contacted their IT guys. They in turn contacted me and asked even more questions. Turns out that the way the fraudulent charges where done, there was no way (like physically no way) for the info potentially stolen from them to be used as quickly as it was.
In other words, the leak was on my end. It was probably either a) due to one of the many major corporate leaks that has happened recently or b) due to spy/mal ware on my phone.....more likely one of the corporate leaks, though.
IOW, the folks over at treestuff got on the ball triple quick. They used all the resources they had to quickly see if they had been compromised. They took a personal interest in the matter.
I too will probably start calling in my orders, but it's because I don't trust the transmission from my phone, not their ability to guard the info on their end of the transaction. When I am ready to order, I'll write down parts numbers or I'll ask to speak with either Luke or Nick. They know the gear, and would be willing to take a description instead of a part number.
Bottom line: I'll continue to do business with them unless there emerges a vendor that does a better job, but that in itself is a tall order as they don't have many areas they can improve in, and those few areas are being addressed as quickly as they can be.
djm
Participating member
- Location
- Seacoast NH
We ordered some Sena's from TS and had issues. They fixed the problem and took care of us. They gave us an unreal deal on a husky battery saw which we love. That's good customer service. Nick and Luke get it. You can't ask for much more. Luke and Nick have earned my business.
