tree stuff, its been real....

Arborelements.com is a good source for certain things. They are super small so so is their stock. But its owned by a good guy who knows tree work and gets input from all the people that he works with. I dont get any discount or free stuff from him, i just like to spread the word that there is another option when it comes to certain products. If he ever grows im sure there will be plenty of options for gear.

Sent from my SM-G935P using Tapatalk
 
Nobody can replace Luke. Treestuff, just like foundation plantings, could not stay the same size and shape and remain below the windows. Everything grows and changes and outgrows its use. Companies change and morph and adapt...the perfect plant is a beautiful thing while in those golden years and I am glad to have witnessed it. Luke made the decision that what it took to care for all of us was taking too much away from his connection with his children and all of that side of life. Treestuff grew in such a healthy environment and produced great fruit for us all to enjoy...but now it has definitely changed. I have trouble passing up the range of supplies and discounts they offer, but I have been noticing the OUT OF STOCK moto that they have picked up. Seem to be slapping that on everything. The prices have been creeping up to match other suppliers and I feel like I no longer get the VIP treatment/impression that somehow all of us were accustomed to. Things can never stay exactly as they were, so now we are left to discover what plant will be best for under the picture window out our front door.

You may want to hang onto the original shrub, but just know there will be heavier, stubbier branches to cut back to. You won't be getting those soft stems that used to bloom so easily...
 
Wesspur will match any competitors price, or discount. Done it with the isa code many times... their selection could be better. I suspect that treestuff and Sherril both have exclusives.. I think sherril has an exclusive with silky!
 
GregManning said:
Sounds like a fair response to try.
Click to expand...
Problem is that Nick has made this same pitch each of the many other times these issues have come up.....and nothing is changing. So now to get the same level of customer service we were granted in the past we have to express a negative opinion publicly, wait for Nick to respond with his cookie cutter replies, then call him personally (rather than the company) to get things sorted out....maybe?
 
Nothing against Luke, but his model set up unrealistic expectations in his customers to an extent. Treestuff redefined customer service, but some of the ways it did so was unsustainable. Sure, prompt, cooperative action and good stocking are good CS anywhere, but the talk about freebies and some of the over-the-top things they did to correct mistakes weren't good business, and weren't even necessary to maintain good CS. Yes, I benefited from some of these, but never held their actions as an expectation.

Now I know some of you are talking about bad CS experiences, and that's different than the bad attitudes based on an unrealistic expectation of a business. How many of us have been generous to a fault in our tree work and have had to reign it in to sustain ourselves. And how many of us have resented customers who want the best, most thorough service for the bottom dollar, and who whine about the price throughout the job while we're thinking, "you have no idea how much this is costing ME!"

Again, bad service is not something I'm trying to excuse, but let's remember that they, like us, are in business to offer services to their clients, and want to make a living doing it. So let's act like these are business transactions- and, sure, if it's bad business, call it out. But if it's merely business without the gimmies, go and whine to every distributor that doesn't throw free stuff at you.
 
Crimsonking said:
Nothing against Luke, but his model set up unrealistic expectations in his customers to an extent. Treestuff redefined customer service, but some of the ways it did so was unsustainable. Sure, prompt, cooperative action and good stocking are good CS anywhere, but the talk about freebies and some of the over-the-top things they did to correct mistakes weren't good business, and weren't even necessary to maintain good CS. Yes, I benefited from some of these, but never held their actions as an expectation.

Now I know some of you are talking about bad CS experiences, and that's different than the bad attitudes based on an unrealistic expectation of a business. How many of us have been generous to a fault in our tree work and have had to reign it in to sustain ourselves. And how many of us have resented customers who want the best, most thorough service for the bottom dollar, and who whine about the price throughout the job while we're thinking, "you have no idea how much this is costing ME!"

Again, bad service is not something I'm trying to excuse, but let's remember that they, like us, are in business to offer services to their clients, and want to make a living doing it. So let's act like these are business transactions- and, sure, if it's bad business, call it out. But if it's merely business without the gimmies, go and whine to every distributor that doesn't throw free stuff at you.
Click to expand...

Some may be talking about prices or freebies but I have never compared prices or care what extra I get in the box, only that I get what I requested and paid for and if there is an issue, they initiate the communication about why or how to resolve it. We could take it up with treestuff personally but it seems the masses use social media to impress a group issue/trend now days. TS and ST has the email to everyone who has ever whispered or formulated the word “tree climbing” in their frontal cortex. I’m sure a majority wouldn’t mind filling out a couple questions on survey monkey to help any way we can.

Crimsonking I agree I haven’t got a bad attitude from them and they have good customer service which means the company mission is still felt throughout. I’m coming at this as we would like them to succeed as they employ a lot of hard working people and help support a great industry.
 
Last edited:
Crimsonking said:
Now I know some of you are talking about bad CS experiences, and that's different than the bad attitudes based on an unrealistic expectation of a business. How many of us have been generous to a fault in our tree work and have had to reign it in to sustain ourselves. And how many of us have resented customers who want the best, most thorough service for the bottom dollar, and who whine about the price throughout the job while we're thinking, "you have no idea how much this is costing ME!"
Click to expand...

Well put. I'm inclined towards generosity but each whiner I meet kills that inclination just a little bit.
 
Jerad Oren said:
Some may be talking about prices or freebies but I have never compared prices or care what extra I get in the box, only that I get what I requested and paid for and if there is an issue, they initiate the communication about why or how to resolve it. We could take it up with treestuff personally but it seems the masses use social media to impress a group issue/trend now days. TS and ST has the email to everyone who has ever whispered or formulated the word “tree climbing” in their frontal cortex. I’m sure a majority wouldn’t mind filling out a couple questions on survey monkey to help any way we can.

Crimsonking I agree I haven’t got a bad attitude from them and they have good customer service which means the company mission is still felt throughout. I’m coming at this as we would like them to succeed as they employ a lot of hard working people and help support a great industry.
Click to expand...

I won't say there aren't weaknesses, but every company, every person, has them. The other night I pondered what the most productive courses of action are depending on one's feelings toward Sherrill.

First, money talks. If you don't like what's going on and can't be a positive contributor, take your money somewhere else. It will motivate change one way or another.

Second, are you in a position (and disposition) to be a positive influence toward the company? If so, how can you get involved, who can you contact? Do it.

Lastly, are you someone with the passion and vision to step up and fill a void you may see in the arb distributor market? Do it. What new business/CS innovation will we see?

There are always steps we can take. Whining happens when we feel powerless. We all have SOMETHING we can do no matter our feelings toward Sherrill.

The best thing each can do is be a productive contributor, even if that means supporting someone else that you can feel good about buying from. Personally, as Jerad mentioned, I appreciate the people that comprise Sherrill, and hope to be a positive influence when and where I can.
 
Last edited:
For whatever its worth I had an email yesterday from tree stuff. Apology for the incident and they said they will be sending along a free 120' rope with the one we have been waiting for. I really appreciate this gesture. The big thing is to not allow it to get to this point. I understand the struggle with employees, deadlines etc. And I understand that shit happens from time to time. Its defining a better course for prevention that will really keep their biz from here forward. Im glad they addressed it, I feel like its more than Sherrill would have done for certain.
 
@bonner1040 how many times can you respond to people's problems saying "we're bound to make mistakes sometimes"? I've read that as a response at least 4 times now on here. That s just the responses to active threads, each thread had mention of other problems.
 
CutHighnLetFly said:
@bonner1040 how many times can you respond to people's problems saying "we're bound to make mistakes sometimes"? I've read that as a response at least 4 times now on here. That s just the responses to active threads, each thread had mention of other problems.
Click to expand...

We ship a LOT of orders and get hundreds of phone calls every day. It's simple math that we will screw up. It's my job to try and reduce that likelihood. No excuses just people trying to do their best.


Sent from my iPhone using Tapatalk
 
bonner1040 said:
We ship a LOT of orders and get hundreds of phone calls every day. It's simple math that we will screw up. It's my job to try and reduce that likelihood. No excuses just people trying to do their best.


Sent from my iPhone using Tapatalk
Click to expand...

Yeah wow, I was blown away by one of your livestreams of the packing and shipping line up. That crew was non stop go go go getting stuff sorted and packed. Crazy logistical magic.
 
bonner1040 said:
You can always call me if you have an issue. My phone number is 440.989.0444

We do the best we can every day, employees come and go and things get messed up. I will make sure you get taken care of if you have any issues.

A lot of the people commenting on this thread email me directly and call me at night. I'm not positive you can get that service anywhere else.

There isn't an excuse for bad service, but we are bound to mess up sometimes. You just gotta give us the opportunity to make it right.

Beside at the end of the day we have the biggest assortment, the most stock, the best prices and the fastest shipping. That's all facts, Jack.


Sent from my iPhone using Tapatalk
Click to expand...
Come on man. Where else are you gonna get service like that? Some of you need to stop whining about it taking 4-5 days to get your shiny new gear, and exercise a little patience and understanding. Life's a 2 way street gentlemen. My dealings with TreeStuff continue to be nothin' but stellar, and they remain my 1st choice for my gear needs. Keep up the good work Mr Bonner!
 
rico said:
Come on man. Where else are you gonna get service like that? Some of you need to stop whining about it taking 4-5 days to get your shiny new gear, and exercise a little patience and understanding. Life's a 2 way street gentlemen. My dealings with TreeStuff continue to be nothin' but stellar, and they remain my 1st choice for my gear needs. Keep up the good work Mr Bonner!
Click to expand...

Thanks!!


Sent from my iPhone using Tapatalk
 
I don't think it's poeple.waiting for orders or little mishaps that get a people upset. It would sound like the problem would be lack of communication that wasn't once a problem and people feeling like they got left hanging.
I haven't ordered from them on a while as typically half of what I need is out of stock, but I bring these things up as a person Who s preference was always treestuff. I'm looking for am answer that makes me confident in ordering with them, not hearing ya we make mistakes sometimes, don't be surprised.
I'm not mad or bothered or anything other than slightly put off. Which is no disrespect to the staff at treestuff, i suppose the problem would be my perception.
 
You must log in or register to reply here.

New threads New posts

Kask Stihl NORTHEASTERN Arborists Wesspur TreeStuff.com Teufelberger Westminster X-Rigging Teufelberger
Back
Top Bottom