Lumberjack
Branched out member
Edit to add: On topic, before my long, off topic, rabbit chasing diatribe. I am going to make some easy to hold the plywood erect at 0* and 90*. I'll report back how they work.
What do their chippers offer that no one else does? I'd rather have a Bandit, Woodsman, or Mobark. They are chipper companies that have proven products and at least the MFG will offer support if the dealer sucks.
FWIW, it cost me $1700 and I still had to source the parts myself. I sourced the $1500 pump that took them 3 weeks to deliver (after confirming they had it on the shelf) in a day for $300 including over night shipping.
The glass half full it cost me $1700, the glass half empty it cost me $3000. Half full the original pump had to be replaced, and I agreed it was worth the $1500 for the mfg to supply the pump. That pump dies and I spend the $300 for the pump I sourced to replace it. We'll round the change down and call that $1700. Half empty I spent $3k on pumps that were defective when I could have spent $300 and DIY.
FWIW, the pump I put on has 400 hours on it and is still going strong.
The short(er) story, if you want it:
1875 hours on RG85, aux pump (everything but the cutter wheel) is getting tired. It still works but is noticeably slower than new.
I order a replacement pump in December, pick it up from the dealer, and install it in Feb when the machine is getting serviced.
The pump lasts (maybe) a couple hours before it blows the seal on the input shaft. The pressure relief valve hadn't been messed with (still factory set) and its setting had been confirmed*. The filters had been replaced, hydro fluid replaced... nothing was different than the other 19 scheduled maintenance secessions we'd done on the machine, aside from the pump. The pump has an SAE A mount (self aligning).
I call Rayco, they say it must be something I did and they wouldn't ship a replacement pump until I paid for another or I returned that one and it was warrantied. They say that they've NEVER had to a pump wear out, much less need replacing, odd since they had one on the shelf and told us to watch our feet because an RG85 operator in FL replaced his, ran over and broke his foot after his new found speed caught him by supprise.
I ask if they have a pump in stock, they say they do (odd right?), I pay for it and ask them to rush it to me and I'll send them this pump. They insist that I send it back to the dealer who will send it on to them. I do so and wait for my replacement pump to arrive.
After 3 days rolls by I call and ask for an update (for my pump that was suppose to be there 2 days ago) and they heee haw around and say it will be there soon.
Fast forward 3 weeks and I get an overnight package from Holland (I think) with the pump inside. I install the pump and make it less than an hour before it blows between the front section and the mounting plate while I was running the machine.
Hmph.
I call the dealer and ask about the warranty on the first pump and explain what happened with this one. They say they returned it to Rayco who should be calling me soon.
Fast forward a few months and several calls from me to the dealer and to the mfg and I see Rayco at the ISA conference. I talk to a fellow who tells me he's a higher up (I can dig up his card if it matters) and he will deal with it personally as soon as he gets back.
Yay!
A month goes by and I still haven't heard from him, so I give him a call. He says "I dunno" and that he'd look into it. I call him the next week and he declares they never received the pump.
Hmph.
I call dealer, dealer says I never sent it (wow coulda told me 8 months ago) and that they weren't going to do jack until I proved I sent the pump to them. We hang up. 10 minutes later I call to confirm they received the fax where their employee signed for a package from me the day after I said I sent it.
Blah blah blah, they find it, send it to Rayco who sends it to the mfg who says it's not going to be warrantied and sends the pump back to me fully disassembled some 10 months later.
What do their chippers offer that no one else does? I'd rather have a Bandit, Woodsman, or Mobark. They are chipper companies that have proven products and at least the MFG will offer support if the dealer sucks.
FWIW, it cost me $1700 and I still had to source the parts myself. I sourced the $1500 pump that took them 3 weeks to deliver (after confirming they had it on the shelf) in a day for $300 including over night shipping.
The glass half full it cost me $1700, the glass half empty it cost me $3000. Half full the original pump had to be replaced, and I agreed it was worth the $1500 for the mfg to supply the pump. That pump dies and I spend the $300 for the pump I sourced to replace it. We'll round the change down and call that $1700. Half empty I spent $3k on pumps that were defective when I could have spent $300 and DIY.
FWIW, the pump I put on has 400 hours on it and is still going strong.
The short(er) story, if you want it:
1875 hours on RG85, aux pump (everything but the cutter wheel) is getting tired. It still works but is noticeably slower than new.
I order a replacement pump in December, pick it up from the dealer, and install it in Feb when the machine is getting serviced.
The pump lasts (maybe) a couple hours before it blows the seal on the input shaft. The pressure relief valve hadn't been messed with (still factory set) and its setting had been confirmed*. The filters had been replaced, hydro fluid replaced... nothing was different than the other 19 scheduled maintenance secessions we'd done on the machine, aside from the pump. The pump has an SAE A mount (self aligning).
I call Rayco, they say it must be something I did and they wouldn't ship a replacement pump until I paid for another or I returned that one and it was warrantied. They say that they've NEVER had to a pump wear out, much less need replacing, odd since they had one on the shelf and told us to watch our feet because an RG85 operator in FL replaced his, ran over and broke his foot after his new found speed caught him by supprise.
I ask if they have a pump in stock, they say they do (odd right?), I pay for it and ask them to rush it to me and I'll send them this pump. They insist that I send it back to the dealer who will send it on to them. I do so and wait for my replacement pump to arrive.
After 3 days rolls by I call and ask for an update (for my pump that was suppose to be there 2 days ago) and they heee haw around and say it will be there soon.
Fast forward 3 weeks and I get an overnight package from Holland (I think) with the pump inside. I install the pump and make it less than an hour before it blows between the front section and the mounting plate while I was running the machine.
Hmph.
I call the dealer and ask about the warranty on the first pump and explain what happened with this one. They say they returned it to Rayco who should be calling me soon.
Fast forward a few months and several calls from me to the dealer and to the mfg and I see Rayco at the ISA conference. I talk to a fellow who tells me he's a higher up (I can dig up his card if it matters) and he will deal with it personally as soon as he gets back.
Yay!
A month goes by and I still haven't heard from him, so I give him a call. He says "I dunno" and that he'd look into it. I call him the next week and he declares they never received the pump.
Hmph.
I call dealer, dealer says I never sent it (wow coulda told me 8 months ago) and that they weren't going to do jack until I proved I sent the pump to them. We hang up. 10 minutes later I call to confirm they received the fax where their employee signed for a package from me the day after I said I sent it.
Blah blah blah, they find it, send it to Rayco who sends it to the mfg who says it's not going to be warrantied and sends the pump back to me fully disassembled some 10 months later.