I purchased a sintung 50m from the Sherrill store at my local Vermeer dealer,about a month ago. I've used it on two jobs so far. The first was removing tips and smaller limbs on a live oak. I noticed that if your bite on the limb is anything other than 90 degrees, the pruner jaw wants to spread rather than bite. This seemed to cause the blade to actually bite on the bill of the pruner and put a sizeable ding into the blade. The ratcheting system does work, but since it's incorporating a 4 to 1 MA, you really have to move a lot of pull cord to make your cut. It's best to just rely on the ratcheting system, even on smaller branches, because you have to move about three feet of cord to make a cut. It's a relatively quick and easy job to remove the saw head and install the pruner head, although wing nuts or cammed fasteners would be preferable to screws, in my opinion.
I noticed no difficulty in moving the unit through tight spots in the canopy. You just need to remember to let the unit return to its full open position before you try to take a bite.
The first thing to go on the pruner was the pull cord. It broke off just an inch or so above the stopper knot used to fasten the standing end of it to the pruner. This was about a half dozen bites into its service life. I later noticed that at a complete pull, the edge of one of the pulleys comes into contact with the rope and abrades it at the point where it broke. Probably a good place to put a plastic sleeve of some sort, or at least a piece of tape.
The second time I used the pruner was on a mangrove trimming job. While using the pruner off the deck of a boat to trim the upper story of the water side mangroves, I noticed that the ratcheting system had ceased to work. Closer inspection revealed that the return spring on the ratchet cam had disappeared (over water, of course.)
This being my second purchase at the Sherrill store (the Hayauchi being the first) and the unit being less than two weeks old, I called the office and was told to bring the Singtung in so that they could make it right. They offered to replace the spring on my unit. When I showed the ding on the blade, they said that I must've encountered steel in the pieces I was cutting (25 feet up!) I then got the same "Let us send it back to the manufacturer to see what they say about it, and we'll get back to you" response which I've seen other buzzer's postings about dealing with return issues with Sherrill. I asked then what kind of feedback they'd been getting from purchasers of this tool, and was informed that I was the only one to have purchased one from their location. I stood my ground, and was given a new unit and they took the defective one.
I've not used the new unit yet, but noticed that it's got a very small ding on the blade in the exact place where one developed in the first one I'd used. Bolts holding the tool together are loose. The sales rep said he thinks they need some slop in order to function properly, but I've got my doubts.
I also noticed that the Sintung is not manufactured by Silky. Their information relates that it's outsourced to a third party manufacturer. Korea is the only sticker that I could find on the tool.
Overall, I'd say that the Sintung is a great concept, but it needs a bit of tweaking, and has the potential to be a maintenance hog. As soon as I use the replacement Sintung, I'll post my experience.
Richard Cervi
Certified Arborist FL-6047A
Professional Mangrove Trimmer