Agree with notahacker, climber error. He was using his right hand to operate a left-handed ascender, and pushing it against rock. I would never lend gear to this guy.
The key thing for me is that the ascender did not come off the rope while loaded, the climber removed the ascender pushing it wrong side against rock. As others have mentioned, it is very important to protect any ascender from obstacles during ascent, it is not a battering ram.
The plastic thumb release on the cam is just enough to get a grip on but not too much. For instance, try doing a switchover (lanyard in and take the ascender off the rope) on an ice cold day when your fingers will hardly move. You might have trouble thumbing the cam open, but it will work. The design seems intended to cover a wide range of working conditions. As far as plastic construction goes, it's not an issue, it's a convenience to release the cam, it is as strong as it needs to be. The cam itself is steel of course.
I did notice that if my second hand was in contact with the the cam release on the top ascender while standing up on the bottom ascender, it prevented the top ascender from grabbing when I loaded it. Taking hand pressure off the cam allowed it to grab. It surprised me for a second but didn't put me in any danger. Since that happened I keep my fingers away from the cam release when grabbing the top ascender and standing up.
-moss