Office Depot STINKS!

Tom Dunlap

Tom Dunlap

Here from the beginning
Administrator
Location
Retired in Minneapolis
I wish that I ran a business that could afford to loose a customer over $12!

Let me explain...In January I took in empty printer cartridges to Office Depot for credit. I told the guy at the counter that I was going to buy a label maker. He told me that I would get a credit within 30 days. I said that I could wait and he said 'See you then!'

Now I find out that in order to get the 'credit' I have to spend more than the 'credit' and THEN wait 60 days to get my CREDIT!

After talking to Office Depot customer service and a supervisor I was told that they couldn't do anything for me. A really lame 'Sorry...' was all I got. Even after asking the supervisor if it was worth loosing a customer for $12. 'Sorry...' was his repeated reply.

Normally, I'd understand, rules are rules. But, after waiting this long and then being told that I would have to make a full price purchase now and wait ANOTHER sixty days I'm not satisfied.

there are plenty of other office supply stores who want business...I'll find them.

When I ran my company I would sure not tolerate loosing a customer over some misunderstanding like this. Even in the years when there was more work than I could keep up with. If an employee made a mistake I would suck up and make it right..what would you do?
 
I've done so much "sucking it up" over the years I might just as well call myself Hoover
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In my email to them I sent them the link to this thread and instructions how to access it if the link doesn't work.

Like Rick, I've sucked enough humble pie because of misunderstandings.

My Mom said that she takes her cartridges to Staples. She has a check from them that can be used in-store within thirty days. That's what I expected last January. Not to have to wait ANOTHER sixty days to get the 'credit' for my cartridges.

This afternoon I got an automated reply from Office Depot saying that they would respond within 24-48 hours.

As this reaches resolution I'll post everything here.

If Office Depot comes through I'll sing their praises and delete the negative thread.

Go read the thread started tonight titled "Tobe Sherrill'
 
Ah large corporate retailers. I worked for one before coming back to this field. Many times we would run into this sort of thing. Orders from HQ mandating some inane new rule that runs counter to good customer service. My manager telling me that his job was to "execute, not think", the savings grace was the company would back whatever decision I made. I might have paid for it, that was called a CLM (career limiting move) but it was fun watching the managers fume while the customer was gleefully singing my praises.

One of the many reasons I rushed back to the tree biz.
 
Good heads up.... I am done with Office Depot!

Staples is going to see my money from now on out.

I had a similar experience with Best Buy... they lost me as a customer over a few dollars, even though we spent lots of money in the past with them, with the real possibility of spending years more with them.

Hope you are reading this, Office Depot!
 
After sending Office Depot customer service my first email I received an instant reply stating that I would have a reply within 24-48 hours. That should have been by yesterday morning. I gave them an additional 24 hours. This morning I sent in a second email and got another instant reply stating that I would have a reply within 24-48 hours.

My names NOT Hoover!
 
The conclusion.

This morning I got a boilerplate email from Office Depot telling me that I would have my $12 credit 30-60 days after making a $12 purchase.

Then I called Office Depot to talk with a supervisor. She said that there was nothing that she could do. Now, she tells me that if I don't make a $12 purchase by the end of today the quarter will end and I will have to wait until the NEXT quarter to get my credit...more time wasted.

The tone and attitude of Office Depot reminds me of the Saturday Night Live skit from years ago. The setup is with the Bell Telephone System before it being broken into Baby Bells. A controlled monopoly. Anyway...the shirts that the actors wore said, 'We don't care...we don't have to. We're Ma Bell' At that time there wasn't another phone company. Now, I have Office Max, Staples and too many on-line companies that want my business.

Office Depot lost a client for $12. This sure isn't the model of customer service that I've expected from companies.
 
tom, they have probably lost more than one client i am sure i know just from your experience they will not get my money either! i am sure alot of the tree buzzers will feel this way. it is a shame to lose a customer over such a small amount of money but i guess they feel they have plenty more.
 
Re:Office Depot STINKS! THIS is customer svc.

I read this post on another forum. This is what Customer Service is all about!
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This week while perusing garage sales I purchased an Olympic Pump up sprayer,it was in a box and a seemed to be in decent shape,it was only $1,so not much to lose.The wand that was loose in the box fits a different sprayer and the one on the end of the hose had a broken tip/nozzle.I contacted Olympic Customer Service via email,within a few hours they replied that Gilmour makes their sprayers and provided contact info for them.I called their customer service,explained what I had and how I obtained it,via a garage sale.The polite lady on the other end advised me that Gilmour sprayers have a lifetime warranty and would send me the parts needed to fix the sprayer...at NO COST to me!! I had only called(on Tuesday) hoping to obtain a parts diagram/list/number so that I could PURCHASE the correct item.Friday UPS delivered the new wand which,btw , had a brass tip instead of the plastic one that was broken off on the original.I wanted to share this in case anyone was looking to buy a sprayer to stain the deck/apply fertilizer,pesticides,etc. look to the Gilmour brand for service and support.
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The fella was ready to buy the new parts and didn't have to. What a great company model. When the time comes to buy a sprayer I'll look for the Gilmour/Olympic brand.
 
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