noen throw bags

Re: neo throw bags

I think even though there has been issues with the throwbags and everyone says a lot of different things about the company. Sherrll is kind of the mainstream supply company and is always under the microscope and scrutiny. Like with my complaint about the delay of my special order snap, Tobe has come forth and explained and has done a great deal with customer service. Thank your Sherrilltree.
 
Re: neo throw bags

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nothing like the head of a company to tell you to keep your mouth shut, that ought to boost sales

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Re: neo throw bags

Thanks Tobe. It might be worthwhile to demonstrate your corporate ethics by including a reference to patents and royalty rights in your marketing materials. This will help to allay some of the wild rumors that get circulated.



As for the "can't find something nice to say" quote, I don't argue that but when in business we open ourselves to criticism of our practices.

By monitoring boards like this you have the opportunity to access the negative complaints that often never get back to a company and act on them.

good luck!
 
Re: neo throw bags

couple of things to post here.
the first is about the actual throw weight. the Harrison rocket is a great design and a great bag and should not be copied in respect to the maker. you may pay royalties or what ever but you still make money on COPYING other ideas and i say it like that coz there is no individuality besides the raving colors. 'fix it till it broke tobe'

the other thing is if your involved in a large company which tobe's is then why would you tell people to shut up unless you want to loose sales. all i can gain from his reply is that real feed back from people using the gear every day is annoying unless you are going to compliment it and promote it. as treehumper said take it onboard and use it to do better next time.

do well to accept your losses and leave the rocket you had a go didn't work so let the people who made it make the money. was their idea.

nuff said
 
Re: neo throw bags

[ QUOTE ]
"If you can't find something nice to say, keep your mouth shut."

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Rude sales people is why I stopped shopping Sherrill, maybe they got it from their boss? Wesspur gets all my money now.
 
Re: neo throw bags

Hmmm.... neither defense nor rebuttal, but food for thought.

Local aluminium fabricator Eloquip makes a lot of very nice bodies and our local tree industry loves them. It used to be that the only place to get ally chip bodies or landscape dumps was Eloquip. 10-15 years down the road and there are half a dozen fabricators making ally dump bodies in Ont. Should they have left the origional to bask in their glory of defining a product the market loves and raves about? Maybe. But one of 2 things would HAVE to happen, the prices would soar or you would have to order your body 2 years in advance. A current order from eloquip is 4 months minimum. When you're that busy to slow things down you up your rates.

How much would someone pay for a throw weight?

How long would someone wait to have one made?

We (the market) are the source of the cunundrum.
 
Re: neo throw bags

One thing that has happend to us is that we have tried other vendors besides Sherrill. We have had some good success at cutting some of our costs on some items by using Wespur. Both have always stood behind what they sold us. Last year we bought some throw balls and lines from Wespur, they broke easily as well. Wespur and Sherril are not the manufacturers of most of these product. I don't think its right to put the full blame on Sherril for this.
 
Re: neo throw bags

you know, i really did like shopping at sherrill, great reaction time to orders and i always got what i wanted, but apparently spending my hard earned money there wasnt enough to research the throw bags properly

tobe, all i did was give an honest review on two of your products that I PURCHASED WITH MY MONEY, if these products dont satisfy me, why should i keep my mouth shut, as the owner i think i deserve the right to express my concerns with a faulty product. i always speak highly of sherrill and the products you sell, unless they dont meet my standards, you should be thanking us here at the buzz, we are your consumer pannel that you never have to pay...

this thread got interesting quick, now all we need is a well recognized and well respected climber to come on and make an excuse for sherrills actions and then we can put this thread to bed, wait for it.... wait for it......go
 
Re: neo throw bags

I wouldn't put the blame on Sherril for the product. But I would for the crappy attitude. Telling customers to keep their mouths shut probably isn't good for business.
 
Re: neo throw bags

[ QUOTE ]

"If you can't find something nice to say, keep your mouth shut."
and
"Never get into a pissing contest with a skunk. Even if you win you loose."
Tut Sherrill 1925-1994

[/ QUOTE ]



You all are taking his comment out of context...If you would look, you will see that it is in quotes. And following it is a name and dates. I am assuming it is quotes Tobe heard from his father (Tut) alot while growing up. The dates equal birth and death.

You guys need to chill out some and not jump the gun. He wasnt saying this to the people complaining on here. I view it as more like his signaure (just for some reason no dash marks above it)
 
Re: neo throw bags

what is the relevance to the quote than? check out his other post, its not his signature. this isnt the first time tobe has responded poorly to critisisim, it happens on just about every post he leaves, and honestly, hes lost as customer because of it.
 
Re: neo throw bags

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Weaver's working on "our" problem. In the mean time, I indeed take FULL responsibility. SherrillTree remains the only vendor I know of currently providing published warranty on any throw weight. As for the Cube, again, we pay Heinrich (the Falteimer inventor) an agreed upon royalty for every reproduction sold.

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Ain't nut'n wrong with that. Like I suspected. Thanks for the clarification Tobe.
 
Re: neo throw bags

I'm wondering if Tobe means to say, put in more positive terms. It seems every time a product comes up short a nasty personal attack is launched. Let's try a more professional approach in complaining.

As for leaving not pursuing a license to reproduce a product, that is unrealistic. In the end the bulk of the market will take an equivalent product at a lower price while sacrificing quality. There are some that will stay with the better quality and pay for it. In the end there is room for everyone. Beta vs. VHS and look who won the largest marketshare. Now we have HDDVD vs Blu-ray...

I'll go with customer service as long as the price is reasonable.

Manufacturers rely on their distributors and retailers to deal with the public. They are the ones who need to handle product complaints first. Silky has in my estimation thru their suppliers has been excellent. Could it be that they clearly communicate their policy to the retailer and support them better than Weaver?
 
Re: neo throw bags

[ QUOTE ]
I'm wondering if Tobe means to say, put in more positive terms. It seems every time a product comes up short a nasty personal attack is launched. Let's try a more professional approach in complaining.

As for leaving not pursuing a license to reproduce a product, that is unrealistic. In the end the bulk of the market will take an equivalent product at a lower price while sacrificing quality. There are some that will stay with the better quality and pay for it. In the end there is room for everyone. Beta vs. VHS and look who won the largest marketshare. Now we have HDDVD vs Blu-ray...

I'll go with customer service as long as the price is reasonable.

Manufacturers rely on their distributors and retailers to deal with the public. They are the ones who need to handle product complaints first. Silky has in my estimation thru their suppliers has been excellent. Could it be that they clearly communicate their policy to the retailer and support them better than Weaver?

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if tobe didnt mean to tell us to keep our mouths shut, then my apologies, as for the licencing, the guy who made the harrison rocket must be happy he didnt put his name on it, because his credibility would have gone down the drain.

i was looking at my treemotion today, another sherrill original, and noticed an extremely advanced wear on my leg straps, now, this is a saddle that i paid 500 bucks for, and at that price i would expect it to last a good long time, but if the wear continues at this rate, my saddle wont last 2 years. now im not blameing tobe or sherrill for the excellerated wear, but, as the consumer, i would expect answers, and possibly even a solution to the problem, either it be a simple fix i can do from home, or something a little more complex that would require me to send it back, but, after many inquires, i have been left in the dark

it just seems like these products, the neo throw bags, the fold and hold delux cubes, and the treemotion, were put into production too fast, and maybe needed a little more testing before being released onto the market, im not trying to insult tobe or any other sherrill followers here, im just trying to get some answers, thats all
 
Re: neo throw bags

Thanks for stepping up guys. I had NO IDEA that my father's message (to me as a child) could take this turn. It was intended to promote neighborliness, not divisiveness.

There's plenty of ways to deliver a complaint without being ugly. Perhaps it's just me that read a certain viciousness in the opening post---
"ripping off ideas ,,,, putting there name it and shuving down the cunsumers throat.... ooooo the grizzly splice where did u steal that one from tobe???"
---Then again, perhaps I'm just old school or overly-southern. I doubt he meant anything personal by it but it's not something I'd say.

As for the Grizzly splice i'll admit, no, we didn't invent the sewing machine. We did however develop, with assistance from House of Tain, our own stitch pattern that was then used to exceed two manufacturers published tensile strengths! (In short, their published strengths were determined with hand splices and we out-broke those.)

As for complaints, and probably like most of you, I am always interested in hearing comments, good or bad, it's the only way forward. I'd have to say that the vast majority are negative, yet it makes zero difference as to my attention. Perhaps the fact that I'm discussing openly will have some bearing on this truth.

best all
 
Re: neo throw bags

That's the risk one takes when launching new products. Testing will never truly reflect all the possibilities out there. If he hasn't answered you then that is a reflection of there customer service. It would be interesting to see how many have experienced the same and then to petition Tobe with everyone's support.

As for paying $500 and expecting longer life, I agree! There's got to be something more then just minor comfort and some bells and whistles.
 
Re: neo throw bags

One positive thing about the Sherrill throwbags is the bright color. Everyone that has used on has to agree that they are super easy to spot will crawling trough the top on a big oak or elm!
 
Re: neo throw bags

[ QUOTE ]
[ QUOTE ]
i was looking at my treemotion today, another sherrill original, and noticed an extremely advanced wear on my leg straps, now, this is a saddle that i paid 500 bucks for, and at that price i would expect it to last a good long time, but if the wear continues at this rate, my saddle wont last 2 years. now im not blameing tobe or sherrill for the excellerated wear, but, as the consumer, i would expect answers, and possibly even a solution to the problem, either it be a simple fix i can do from home, or something a little more complex that would require me to send it back, but, after many inquires, i have been left in the dark

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I am sorry for all you guys that bought tree motions, and now they are wearing fast. But imo I say, what did you expect. Just looking at them, I couldnt imagine them standing up to daily wear and tear of work. i am sure they are comfortable, and great climbing saddle...especially for rec purposes. But I never thought they were built with the durability for work.

I mean seriously, would you buy a Cadillac/Benz/Lexus/BMW etc to go offroading with??? And that saddle isnt built like a H1. Just cause something cost alot more doesnt mean it will last any longer. In today's world it is usually just the name, research, and liabilty in the product.

Ps- shouldnt be tree manigeers with your issues?
 
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