climbingmonkey24
Carpal tunnel level member
- Location
- United States
Some of us have been working with changes in operations, some of us have been locked down and not doing anything.
But whatever situation you’re in, at some point work will resume however normalcy is likely far off.
So how do we stay safe?
Recently I had a scare where I performed a consultation (I was wearing a mask, told the customer to please maintain social distancing when I’m on the property, etc.) but there were a couple times she got too close, and one moment where I had to walk through a porch / breezeway (it was open not enclosed) and she’s at one end and her husband comes out and I’m boxed in the middle and when I was leaving she tells me she’s been sick with Coronavirus for 5 weeks and just got cleared. And I’m thinking to myself, “I mentioned the precautions we are taking on the phone before scheduling you didn’t think to mention this to me?”
I also had a scenario where I explained the safety precautions we are taking during appointments and a customer got rude and had an attitude about it and told me they don’t need my services anymore.
You can set out with the best intentions, tell people to please practice social distancing, but there are times people aren’t thinking and might get too close to you, or ask you to come in or do something that wouldn’t allow for social distancing, etc. and you need to respond.
There are also times people may think the whole safety precautions businesses are taking is nothing but an inconvenience on them and a joke.
There have already been reports in the news of employees getting harassed and some even physically harmed because customers refuse to practice social distancing or put on a mask.
Of course it’s somewhat different when our job is outside and for the most part it should be easy to maintain distance to begin with.
I guess the reason I started this thread is so people can share their experiences interacting with customers, how they may deal with problem customers, and what safety precautions you are taking that maybe someone else didn’t think of that is a good idea.
Some things I’m doing:
- prior to scheduling telling people to please maintain at least an 8-10ft distance.
- wearing a mask for appointments and also while working
- having helpers wear masks and maintain distance with each other
- reducing contact with customer during transactions
Interested to hear what you guys are doing.
But whatever situation you’re in, at some point work will resume however normalcy is likely far off.
So how do we stay safe?
Recently I had a scare where I performed a consultation (I was wearing a mask, told the customer to please maintain social distancing when I’m on the property, etc.) but there were a couple times she got too close, and one moment where I had to walk through a porch / breezeway (it was open not enclosed) and she’s at one end and her husband comes out and I’m boxed in the middle and when I was leaving she tells me she’s been sick with Coronavirus for 5 weeks and just got cleared. And I’m thinking to myself, “I mentioned the precautions we are taking on the phone before scheduling you didn’t think to mention this to me?”
I also had a scenario where I explained the safety precautions we are taking during appointments and a customer got rude and had an attitude about it and told me they don’t need my services anymore.
You can set out with the best intentions, tell people to please practice social distancing, but there are times people aren’t thinking and might get too close to you, or ask you to come in or do something that wouldn’t allow for social distancing, etc. and you need to respond.
There are also times people may think the whole safety precautions businesses are taking is nothing but an inconvenience on them and a joke.
There have already been reports in the news of employees getting harassed and some even physically harmed because customers refuse to practice social distancing or put on a mask.
Of course it’s somewhat different when our job is outside and for the most part it should be easy to maintain distance to begin with.
I guess the reason I started this thread is so people can share their experiences interacting with customers, how they may deal with problem customers, and what safety precautions you are taking that maybe someone else didn’t think of that is a good idea.
Some things I’m doing:
- prior to scheduling telling people to please maintain at least an 8-10ft distance.
- wearing a mask for appointments and also while working
- having helpers wear masks and maintain distance with each other
- reducing contact with customer during transactions
Interested to hear what you guys are doing.
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