How to manage

[KevinS]

How do you guys priorities how and who does what?

Right now the boss has more 2 heaped plates than a full plate.
How or when do you guys and use an office manager and what do you use them for?
Between scheduling, quoting, following up with customer questions, etc. eats up a whole day.
On top of this he's trying to boost Mobile our phc, planting, and designing a phc course for a local university program. As well as everything else that he does background business wise. He's the boss so he's busy that's fair but how do you guys deligate to get things down without things falling through the cracks?

 

[Mangoes]

2. The Law of Influence – The True Measure of Leadership is Influence – Nothing More, Nothing Less ƒ True leadership cannot be awarded, appointed, or assigned. It comes only from influence, and that cannot be mandated. It must be earned. ƒ Five Myths About Leadership
1) The Management Myth – that leading and managing are the same. Leadership is about influencing people to follow, while management focuses on maintaining systems and processes. Managers can maintain direction; to move people you need influence.
2) The Entrepreneur Myth – entrepreneurs are skilled at seeing opportunities and going after them. But not all of them are good with leading people in their vision.
3) The Knowledge Myth – neither IQ nor education necessarily equates to leadership.
4) The Pioneer Myth – being a trendsetter is not the same as being a leader. To be a leader, a person has to not only be out in front, but also has to have people following his lead.
5) The Position Myth – leadership is not based on rank or title. It’s not the position that makes the leader; it’s the leader that makes the position.

Summary;
http://www.u-leadership.com/the_21_irrefutable_laws_of_leadership-w.pdf

The Book
http://www.johnmaxwell.com/store/pr...of-Leadership-(10th-Anniversary-Edition).html

 

[Mangoes]

From a sub-point in Law #17
- "My rule of thumb: If something can be done 80 percent as well by someone else, I delegate it."

 

[KevinS]

From a sub-point in Law #17
- "My rule of thumb: If something can be done 80 percent as well by someone else, I delegate it."

Thanks for summing that up

 

[treehumper]

In every small company I've been in the moment they hired a reasonably competent administrator, the business ran smoother and the owner/boss was much more effective. There are so many good, highly qualified, motivated office workers out there it's much easier to find someone in that capacity than a groundie! Like Kevin points out, it doesn't have to be done 100% like you would do it.

 

[KevinS]

In every small company I've been in the moment they hired a reasonably competent administrator, the business ran smoother and the owner/boss was much more effective. There are so many good, highly qualified, motivated office workers out there it's much easier to find someone in that capacity than a groundie! Like Kevin points out, it doesn't have to be done 100% like you would do it.

Administration, what responsibilities do you include for this person.
We have a awesome receptionist at our place, answering phones, making work orders, etc.
I'm looking at quoting, scheduling, organizing crews, dealing, with clients, etc.

 

[treehumper]

Administration covers what your receptionist does, bookkeeping, drafting quotes and managing the schedule. They are also the first line when dealing with clients. As they develop an understanding of how you operate they can take on more of the day to day operational management. This takes a huge load off of the business owner.