Too many salesmen. I try to not sell, but give facts and opinion. I think that creates the long term loyal customer.I often urge potential customers to get multiple quotes, I give them the names of tree services to call. Or I might recommend a tree service to do something I don't do like insecticide applications. I get interesting feedback from the customers, some of the tree services I've recommended come in and try to sell everything they can beyond what the customer was initially looking for, cabling, takedowns, etc. etc. They're on autopilot, they get removed from my "call for a quote" list.