Burning out

Brando CalPankian

Carpal tunnel level member
Location
Pine City, MN
I know all owners hit this stage. How do you deal with it?

In our businesses short existence we've accomplished so much. At the same time there's exponentially more pressure on me. The last few months have been so much to handle. Our growth plans are still hitting every mark faster than I planned, but mentally I'm declining.

I'm rarely home. The size and volume of jobs is increasing. My employee demands are increasing. Our needs to support the company are increasing. It just feels like it's all take take take.

I try to run a servant company. I believe businesses should exist to serve their customers and employees. I work really hard to make that happen. That said, I get very little from this. We make minimum wage to support the growth. I have been working 90+ hour weeks non stop. My wife has been working a ton on the back end and support. We're burnt out.

This week was eye opening. We had been doing about 50-60 hours of production a week. Our employees don't want to work that much, understandably. We tried 40 this week and just couldn't get enough done, mostly due to weather and an employee having issues with her mental state that hampered her growth for the last couple of months.

It's crushing to be trying to offer all of this yet constantly dipping into the "how can I make all of this work" territory, or the "I could lose everything" territory.

I don't get to do the things I'd want to do. I've never had a real vacation in 20 years of working, and that's becoming more obvious as a problem as an owner. The amount of stress builds and without proper time away I can't decompress. But I haven't built things enough to take time off and my network of other professionals in this area don't perform at the level we do. I.E I don't have anyone who I could sub out some production to and trust it to be done well.

I'm grateful that the business pays for my continuing education, and I know most companies won't support that sort of growth. But I am having more days than not where I feel like I'm stuck in a pit with no way out. Everything is so reliant on me.

I'm working on hiring another hand and moving one employee to a support role in the office. I hired one amazing hand who has been helpful in many ways. We're well equipped with equipment and skills, but I'm lacking anyone who can actually put stuff on the ground, sell, consult, advice, manage, or otherwise do anything but run equipment or drag brush. There's no escaping that.

That said, aside from hiring or chancing another dud foreman who sets me back by months, how do you deal with burnout as the owner? Especially in "startup" years? We're on track to triple our revenue from last year, and I don't know if there's some way to push through this burnout for one more year to see how things improve so I can truly take a week or two off.

Sorry for venting. I'm sure many others are in or have been in this situation. I'm very grateful for what we have and what we've done, and it feels wrong to be so beat up by it all. It just never stops. It's all consuming.
 
Charge more, work fewer hours, consider shuttering the business. I shuttered mine and it was the right thing to do for me, at that time. In part, I was burnt out and sensitized from customer interactions. I also noted that the reason I started my business no longer applied. My new municipal job is great. I'll do it until I need to change and/or advance.
 
I get where you are coming from 100%. I went from being a contract climber to running a tree service in my local area. As a contract climber I made my schedule as I wanted it with time off, vacations, self care days, and it took a physical toll but stress wise it was smooth sailing. Now, with running my own company I have so much more stress to deal with. So many more moving parts. In a lot of ways I love it but in other ways I think that going in other directions would have been far easier.

Last year our company sales increased significantly. In the late part of the year we had around an 8 week backlog. It got to the point where my wife and I were working 6 days a week just to get jobs closed out and keep our customers happy. It wasn’t sustainable.

What I did to change things was to make a big gamble and hired someone with real talent when it comes to looking at a tree business objectively with zero emotional attachment and seeing what does work and what doesn’t. He came in and met with my wife and I for days and went through every step of our processes and has worked to help us refine them. He is like a contract climber but for tree service management. Currently he is doing all of our sales and also helping us refine procedures and helping us grow from 1 to 2 crews with systems in place so if our company continues to grow that we can sustainably and smoothly do that. He was running a huge company in the Portland market previously so he has the chops to scale our little company into something bigger if that is what we want to do. My goal is to serve the market with what the market demands. If the market wants our company to be 2 crews, we will be 2 crews. If the market wants 3 crews, the market will get it, but any growth has to also be accompanied by a high level of quality and service, or it won’t be us that gives the market what it needs.

Being willing and able to hire the right people, delegate responsibilities to them, and trust them is the crux of this business for me. I am a CONTROL FREAK and I want to have my fingers on everything all the time. This obviously is not sustainable. Growing is hard but getting the right people in the right positions can make it easier.
 
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I would probably raise rates, and insist on scheduling jobs further out so as not to overwork yourself any one week. You don't owe that to anyone, and you owe yourself better. I know a company aroumd here that claims to be booking up to 9 months in advance for some jobs. I have one client who won't let anyone else touch her oaks but me, and has waited almost a year for me because I insisted that for that particular round, involving a significant branch to be removed, we should wait for dormancy, as I have seen many instances of blue oaks suffering horrific harm from doing such work during growth months.
 
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i‘m sorry for you. i can relate to your situation as i‘ve been in a similar one not related to treework. what i learned from it, is that it‘s not worth to chance your mental health for work. life is much more than work, in my opinion .
i don‘t want to step on your toes but ever since you wrote about your rapid growth goals it left me puzzled.

i don’t think change will come by chance, there will be work, work and more work till you fall over if you don‘t actively decline work and subscribe to a more relaxed life.

no offense and just my personal opinion.

all the best,
friedrich
 
You have to decide when meeting other's expectations is less important than having a life you enjoy. The only one who can give you a break is you. 90 hours a week??? Eff that noise. Say no to work that you don't want, is less profitable or is excessively hard on people or equipment. Never work a second time for a client that you can't trust. You're a BCMA, start centering your business around that instead of removals, land clearing, etc. The solution to this problem is easy but giving yourself permission is the hard part. No vacation for 20 years? This is more about your personal psychology than anything else. Talk to someone and figure out why you think you have to work that hard all the time or you'll be old and broken down before you have a chance to enjoy life. I'm telling you this as someone who needs to hear this same message from time to time.
 
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This is really good insight from everyone. I grew up poor AF, so needing to eat has trumped ever taking time off. That said, we're not hurting so bad now. I guess I never gave myself the chance to slow down after things got stable. @Njdelaney nailed it, thank you and @Friedrich for calling that out.

I've been trying to decide what kind of company I want to build. After the chaos this winter I don't know that building a big multi office company is what I want to do, at least not at the rate I've been trying to do it. I agree that maybe slowing down would be better. It's hard to do, idk why. I'm used to working multiple jobs.

@Matias @colb and @RyanCafferky I agree. Raising rates would help. I'm riding the coat tails of backlog that was bid 3 months ago with wholly different goals in mind. Our rates have gone up, but work I bid months ago has made the push harder unfortunately. As it stands we still have a couple months backlog. When PHC starts that will help a lot as cash flows increase and I don't have to be on site for that work as much.

I don't want to shutter the business, though some days it would be easier. Raising rates and slowing down may just need to be forced a bit more.

Thank you guys for the support and insight. Give it to me straight. Haha. If I'm being a dip shit I gotta know. I feel like I need to try to serve as many people as I can. So many customers say "if only you had been around here x years ago". It kills me. I love what I do but feeling like a slave to what I built doesn't really help anyone.
 
Don't forget that a lot of the work we do for people is discretionary, meaning they are choosing to have it done and don't NEED to have it done. I keep this in mind when someone is trying to get us to lower the price on a job that is dangerous and therefore priced accordingly. Need and want are two different things, don't be a slave to wants.
 
You have to set some boundaries for yourself and stick to them. Me personally I don't work weekends or to late into the afternoon. I know what my overhead and operating cost are and bid accordingly. Jobs get booked in the order that people agree to them unless it is an immediate hazard/storm issues. Don't let people push you around or jocky your schedule for them. Let them know your lead times upfront and set a realistic expectation of when you will get to it. If they want it done sooner charge them a premium and explain that to them. Don't be afraid to walk away from something that is going to be a major pain in the ass or outside of your regular scope. Build your company to a comfortable scale and then just work on being one of the best in your area at what you do. Upgrade employees, upgrade equipment, but stay at a manageable scale where you can function inside and outside of work. No point in making/having a lot of money if you can't enjoy yourself occasionally.
 
You have to set some boundaries for yourself and stick to them. Me personally I don't work weekends or to late into the afternoon. I know what my overhead and operating cost are and bid accordingly. Jobs get booked in the order that people agree to them unless it is an immediate hazard/storm issues. Don't let people push you around or jocky your schedule for them. Let them know your lead times upfront and set a realistic expectation of when you will get to it. If they want it done sooner charge them a premium and explain that to them. Don't be afraid to walk away from something that is going to be a major pain in the ass or outside of your regular scope. Build your company to a comfortable scale and then just work on being one of the best in your area at what you do. Upgrade employees, upgrade equipment, but stay at a manageable scale where you can function inside and outside of work. No point in making/having a lot of money if you can't enjoy yourself occasionally.
Well said and priceless
 
@Brando CalPankian BCMA I've paid attention to you since you were in my area, you are certainly no slouch with everything you have created. Give yourself a freakin break, and dont be the brightest flame that burns out the quickest. This shit is a marathon not a sprint, and there is no harm in turning down offers and opportunities. Focus on your core goals, are you striving for quantity or quality?
Take care of yourself first, because if you cant do that you're worthless to everyone else. Unless you aim to delegate and step back the other path just put one foot in-front of the other.
Kinda want to slap you in the back of the head... slow your ass down
 
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Y'all really put some things into perspective. I've thought a lot more about what business I want to build. I've forced some down time and realigned some things. Tbh employees have been a huge stressor this year, so I'm pulling back on that and raising rates a bit. Also putting my foot down with some vendors who haven't been super fair. So much happened all at once this year. We're in a slight lul with less consults per week so I can pull back a little and dial in before the next wave. Thanks for being honest. I sure as hell don't know everything and learning from others is helpful.
 
Y'all really put some things into perspective. I've thought a lot more about what business I want to build. I've forced some down time and realigned some things. Tbh employees have been a huge stressor this year, so I'm pulling back on that and raising rates a bit. Also putting my foot down with some vendors who haven't been super fair. So much happened all at once this year. We're in a slight lul with less consults per week so I can pull back a little and dial in before the next wave. Thanks for being honest. I sure as hell don't know everything and learning from others is helpful.
Don’t forget to SCHEDULE down time, otherwise it wont happen.
Schedule work to fit your capacity, how many quality consults can you do per week/month? Set up ‘urgent’ rates for those who just have to have it now.
“I need you to come out and give me a consultation, I am building a new driveway“
”sure thing, let me look at my calendar……. I see that I am fully booked until June 15th, can I schedule you for then?”

”No I can’t wait, the builder is coming on may 23rd”

”I can see if I can accommodate that, but my urgent rate is x times my normal charges”

Point is there is no reason why one can’t charge time and a half or overtime if picking up a project outside normal defined scheduled hours.
 
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One thing I've been meaning to post in this thread is the book The E-Myth (Entrepreneurial Myth). Basically that most people thinking they are entrepreneurs are just people that have created a job for themselves as opposed to working for others.

The goal brought forth is to use systems to create a business that you could walk away from and it still functions fine. Some people could read the book, follow it to extremes and have a near cult like experience. Others could use the principles brought forward and just have a easier going more rewarding business life and be able to sell a stand alone business one day.

As a part of system's that one might use Ed Gilman teaches a prescription method of pruning communication that could allow for the boss not revisiting every job at set up.
 
People who have hired a manager/gm, how does that work?

I'm to the point I'm frazzled. Even in trying to slow down.

I'm open to hiring someone to help us make this work better. I feel like I'm in a negative feedback loop where my inputs cannot do enough, neither can my wife's. We're just putting out fires. It's exhausting.

I'm not sure if hiring a temporary consultant or a more permanent position would be best.

It's that or hang it up, which would be a nightmare. I get it now. Lol. There's a point in business ownership where you literally can't do enough no matter how hard you try. We have 3 really dedicated people but our outputs aren't enough to meet the demand of the business.

At this point it's not even about boots on the ground production, it's about the big picture. Hiring a groundie or climber only staves off the fact that we've hit a level that isn't sustainable for us wearing as many hats as we do.

Guys that have grown rapidly, or have build a larger small company, how do you overcome this?
 
What specifically are you dealing with?

What are you doing and in how much time?

What aren't you doing that you should?



What mistakes and triumphs getting this far?
 

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