I can only say that I believe that SherrillTree is actually committed to fixing all of their customer service issues. They have treated me with the same kind of "we'll make this right" attitude that TreeStuff has always shown. Even a corporation will see the writing on the wall, as long as they employ people who can see the fundemental logic of treating the customer right every time. Yeah, that dips into that month's profit margin a bit, sometimes. But over the long haul, I think it's fairly certain that 99% of folks would rather do business with people that treat them like a friend, not some MBA dickhead that treats them like just another idiot with cash in his pocket. Some day, perhaps we'll all start voting in a way that brings this very basic understanding of what makes a good business model back to the forefront, instead of fostering a culture of "if it makes a buck, it's good; if it makes two bucks, it's better" where the consumer becomes a cash mule with no input on product quality, pricing, availability or the buying experience.
Right now, this industry isn't a big enough slice of the corporate retail pie that the suppliers can afford to ignore what the customer wants. We can keep it that way by keeping them informed of what our needs and expectations are before they turn into the monster that industries like Big Pharma and Wally World Retail have become.
I'm more than willing to give the new business arrangement a chance, and plenty of time to sort things out and get it right. It won't be perfect off the bat, but face it, the customers aren't always a joy to deal with, either.
Besides, I always have that option of turning on them like a rabid dog and biting their balls off if all they do is talk the talk and don't walk the walk, right?
