What I like about my arborist

TMW

Location
OH
http://www.gskenney.com/ginger/?p=207

I have hired an arborist to trim some branches that overhang my back yard and shade it too much. Here is his proposal, in its entirety, written on the back of a business card:

This is, for readers who are not familiar with my back yard, a perfectly clear description of exactly which limbs to remove from exactly which trees to give my garden a bit more sunlight. And how much he will charge for this work. So now I am confident that my arborist knows what needs to be done; and three weeks from now when he shows up, he will look at this and remember.

I really like this arborist. Here are some of the things I like about him.

I know that the trees I want trimmed are oak trees. But he knows that they are *white* oaks.

He loves a beautiful tree. Every arborist that came to give me an estimate looked at the old American elm tree by my driveway (indicated in my arborist’s proposal by the small semicircle near the bottom center) with unabashed admiration, and my arborist is no exception.

He likes making a beautiful tree even more beautiful. “You see those dead branches there?” My arborist points to a spot above the branch he is to remove. “While I’m up thereI could take those out. And look; there are some dead branches on the tree over there, too.” He indicates another tree. “Would you like those out?”

I’ve never seen any of these dead branches before. While I am still trying to adjust to a job that may cost more than I want to spend, he apologizes. “I’m always noticing dead branches,” he says.

“No,” I decide. “Leave all that. Just take out the branches we’ve talked about.”

Surprisingly, the arborist is relieved. “Thank you,” he says. “This was starting to look like a really big job.”

I like watching him think about how he is going to do the work. “We’ll have to string a cable here, and one over there. I can use that to get to that branch over there. And then, maybe…” I envision men flying by cables across my back yard. Tarzans of the ‘burbs. This job looks like it will be fun.

And this is what I like most of all: My arborist appreciates the small things about trees. “I saw a hummingbird the other day,” he tells me. He’d been doing some work near the Charles River. ”He’d swoop down under the bridge that was nearby–or maybe it was a she–and get a spider web, and she was weaving it into a nest all the way at the very end of a branch. It was a tiny little nest, no bigger than this.” He makes a circle of his thumb and forefinger.

There is something really wonderful about a man who appreciates the hummingbirds.
 
[ QUOTE ]
Every arborist that came to give me an estimate...

[/ QUOTE ]


Let me guess...she collected more than 5 estimates looking for the cheapest one, but fell for the bird lover.


I should start boning up on my bird I.D.



SZ
 
Generally a biz card is not big enough to write a clear proposal for a bigger pruning job.(with map too) Perhaps the other guys didn't write down anything.
 
[ QUOTE ]
Here is his proposal, in its entirety, written on the back of a business card:

This is, for readers who are not familiar with my back yard, a perfectly clear description of exactly which limbs to remove from exactly which trees to give my garden a bit more sunlight. And how much he will charge for this work. So now I am confident that my arborist knows what needs to be done; and three weeks from now when he shows up, he will look at this and remember.

[/ QUOTE ]


Yes, that is crystal clear. I can almost picture her yard in my head. Like I've been there sipping a cold one. I'm sure she also likes that he is environmentally friendly, being able to fit his entire proposal and a map on the back of a business card. Wow!
 
I think my favorite thing about tending peoples property is noticing the little things that are about, maybe a red backed salamander, or a a jack-in-the-pulpit and sharing it with you customer because it shows that you both realize that the property is special. Once the bond of a mutual appreciation is made it is much easier to work with your customer.
I have started out doing many small and trivial property work that turned into much larger projects simply because I showed an interest in the land and the things that made it special.
 
[ QUOTE ]
Envious? It is often the little things that count....

[/ QUOTE ]

Nail on the head with that one. The little stuff matters.

I'm pretty sure the most valuable tool I own is a leaf blower. You can do a grizzly, technical, nightmarish takedown and the customer will only remember whether or not you left a twig on their lawn. Twigs in the grass mean less chance of a repeat.

A lot of my customers are birdwatchers... it helps.
 
Arborists are so used to unappreciative customers... We find them and immediately suspect drug addiction.

Stephan.... Bird I.D. will not only help win customers but I hear the lady folk like it too.
 
[ QUOTE ]
http://www.gskenney.com/ginger/?p=207






“No,” I decide. “Leave all that. Just take out the branches we’ve talked about.”

Surprisingly, the arborist is relieved. “Thank you,” he says. “This was starting to look like a really big job.”



[/ QUOTE ]

Yaah, who wants to work those "big" jobs, I would rather spend all day driving and hauling gear and equipment.
disagree.gif
 
[ QUOTE ]
[ QUOTE ]
Envious? It is often the little things that count....

[/ QUOTE ]

Nail on the head with that one. The little stuff matters.

I'm pretty sure the most valuable tool I own is a leaf blower. You can do a grizzly, technical, nightmarish takedown and the customer will only remember whether or not you left a twig on their lawn. Twigs in the grass mean less chance of a repeat.

A lot of my customers are birdwatchers... it helps.

[/ QUOTE ]

You are so right Blinky! I am very anal about clean up after the job, even have purchaed a H/D gas powered vac/mulcher for sucking up chips and customers are always impressed. The biggest complaint I hear from people is clean-up and courtesy.
I always leave the place looking better, even if some of the cleaning isn't our mess.
yup.gif
 

New threads New posts

Back
Top Bottom