TreeStuff and SherrillTree Join Forces

Holy craaap what a long trip from so-cal!!

I don't really get what errone is got thier panties in a twist for,if you know bonner,you should go with his instincts and trust what the man says.

Norcalbrock put up a str8 forward review of what he sees,I'm still in the airport so I guess I'll post up later too.

Was really great to actually meet you guys [emoji109][emoji123][emoji106] That goes for the staff of Sherrillstuff as well,thank you all sincerely.
 
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I'm not sure who the other 95% is and I'm no expert; but I'm guessing it is for governments, military, search and rescue, fire departments, bridge builders, telecommunications, power industry, etc

If a manufacturer, for example, only has the capacity to build 100,000 of a certain thing and only 5,000 of that thing is going to a niche market in the US while the other 95,000 items are going at a higher price point and profit margins to a closer destination - they will focus on getting their products to those customers and industries.

Regardless, after meeting the folks that pack the boxes, splice the ropes, answer the phones, negotiate prices, test and develop products, and do the dance with foreign manufacturers, I am confident they are working their hardest to make sure we are satisfied as possible. They want to earn our business. They work hard to reach that goal.

Because of supply and demand, they are having unique challenges.


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Sgriff said:
Holy craaap what a long trip from so-cal!!

I don't really get what errone is got thier panties in a twist for,if you know bohner,you should go with his instincts and trust what the man says.

Norcalbrock put up a str8 forward review of what he sees,I'm still in the airport so I guess I'll post up later too.

Was really great to actually meet you guys [emoji109][emoji123][emoji106] That goes for the staff of Sherrillstuff as well,thank you all sincerely.
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I'm still on the ✈️then a 2 hour [emoji595]. Not looking forward to little sleep then working through the weekend to catch up on [emoji269][emoji269][emoji269]work


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Strange how all these different manufacturers cannot supply right when Sherrill bought out ts. But remember nothing is going to change
 
My company won't sell to Sherrill as they are so negative to deal with. Oh now they cannot get stock from other companies.... hmmm
 
I was disappointed that nobody got completely waisted and ended up with a "notch" logo on their forehead. There was a tattoo parlor right across from the pub.

Nick makes some wicked Kool Aid though


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Uuugh i feel ya mang,not looking forward to tomorrow....but o will be wearing my new clip n steps[emoji847].

You must be thinking of the old sherrilltree,now that tripp is runnin ish they are suuuper accommodating. I had an issue with a product I purchased past a year ,no reciept,I told sean larkin and he handled it super qwik no questions asked,sent me the new revised version of the product. This was at the same time tripp had just started there.
He had reached out to me and made that right....even though it was my own problem not having kept the receipt. Imo that's above and beyond.
 
To put it into perspective, the synthetic rope industry is going to grow 5.9% to $1.69 Billion in 2021. Our share of that is akin to a gnat on an elephant's butt. That's just for the ropes. Now for companies like Petzl and other rope access tool providers it's the same thing. So, when it comes to prioritizing we don't rank very high.

ST AND TS are going through post merger pains for sure. It's effecting their supply chain and leading to much of what you are experiencing. What we saw today and yesterday was a reasonably well stocked warehouse with some exceptions. We met a team of professionals who express a desire to deliver quality service and products while still realizing the companies need to be profitable. We didn't get a whole lot of corporate doublespeak. Instead we were witness to a CEO who was prepared to hear what criticisms we had. While we were given some explanations as to what may have be underlying causes, there wasn't a sense that they were entrenched in their procedures and unwilling to change.

However, to Nick and Tripp, I'll reiterate what I said in person communicate to your customer base. These stories you're hearing now should be a call to action to deal with the problem that these people are faced with. Uptime is the key to our success and needs to be a primary focus for you as a supplier. Ask yourself, are we a solution or an addition to the problem? How can we ensure delivery with a goal to minimize our impact on our customer's performance. We are in a manner of speaking in a partnership with our equipment suppliers.

Take a closer look at these back orders and see if you can cross supply out of the NC warehouse to get these folks back to work. Maybe its time to hire a "customer champion" whose sole job is to take these issues and find an immediate solution. Once they've caught up they can switch to monitoring B/Os and servicing. Establish a stale date where beyond that timeframe for whatever it is, The CC will step in to find a fast resolution. In the case of the saws in for servicing, sourcing whatever parts are on back order through other channels even if it means going to the local dealer and paying full retail for a part that you can't get through the OEM. They could also be following these back orders and make a follow up call to the customer to see if there might be alternative product you could offer that is in stock if there will be further delays of the original order.

Overall, I came away with the feeling that this is a company that is attempting to better serve their market (us!) while maintaining an eye to their bottom-line. That is prepared to hear criticism of their service with an eye to making improvements that will result in a positive customer experience. As some of you know, I'm not one to shy away from holding a large supplier to account for delivering on their promises or to accept an inferior product. ST/TS showed me they're open to working to improve how they respond.
 
While I'd like to take the time to discuss my impressions in great detail, I'll have to wait until I have more time in front of a keyboard.

What I do have time for is offering a thought that I've been reflecting on this week-

How many of us, if we honestly evaluate our attitudes and responses, would be embarrassed to realize that we sound like our worst customers? The customers that want something for nothing, who choose not to understand the effects of inflation and fuel prices on our business, who get belligerent about pushed back dates when we're swamped because of storm work or rain/snow days, etc.

A company is experiencing growing pains, facing obstacles with vendors, and is run by imperfect humans that are trying to serve their customers. Why do we complain all the time about those customers we face, only to act the same way when we are the customers. We want people to try to understand where we're coming from, but can't extend the same grace to another? How many times have we wished that a customer had just reached out with their concerns to work something out instead of dropping us or leaving a bad review?

It's easy to criticize, demand, and bad mouth. It's much harder to seek to understand, to recognize the heart behind the fallible person or people you're dealing with, and to come along side them to help, recognizing that helping them helps you and others like you.

I've blown it many times in this regard, but when I've caught myself or glimpsed the heart of the matter, I've been much happier finding ways to help rather than just hate. When you just walk away without seeking resolution, everyone loses.

I understand that many of you are extremely busy running a business and aren't in a place to make much contribution to problems that affect our industry, including gear supply chain. However, if more of us would take just a little time (realistically less than an hour phone call can do a lot) to invest in improving our industry, I think we could see some great things. I have in mind a couple calls I plan on making to ISA and TCIA after sharing my thoughts on certain industry problems with Mike and Tripp yesterday. Really, getting involved is the only way to change the things we don't like. Griping never changes things in a positive way. Yes it requires time and effort, but it's an investment. Isn't that a similar thought to our approach to customers when selling tree work?

So...

SherrillTree owns TreeStuff and they are a part of our industry; that's reality, whether you're a fan or not. If you want to ensure that the companies serving our industry are actually doing so and doing it well, direct and consistent communication and involvement is necessary. Also consider what other companies and organizations take our money and have influence on our industry. Are we boycotting them or raising a stink about their poor service to us? Are we involved in keeping their service in our best interests? We are only out of control to the degree that we are not involved.
 
Crimsonking said:
Are we involved in keeping their service in our best interests? We are only out of control to the degree that we are not involved.
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Well said - grace and humility..sorely missing values in all areas of business and culture.

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Sgriff said:
How's that working so far? Do you regularly keep it on your leg or this a first?
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It's a first as I usually hang it from saddle - the hand-saw I used is too big. I'd suggest a zubat or other. I'll try with zubat tomorrow. But, the straps don't chafe or move and kinda feel nice on the calves.

One thing I noticed is I need to be extra aware of rope dangle - it could be easy to swipe the rope on the draw while the saw is on the calf [emoji15]


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Steve Connally said:
Used mine today. Broke the rubber strap first pull. Try it on the outside of your leg fella. Save your balls.

I'll post my opinion soon. Haven't had any time to write in depth.
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[emoji23][emoji23][emoji23]I'm not sure if the rubber strap supposed to be pulled, rather the Velcro tightens everything down.



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It does get pulled to secure the scabbard inside the Talon. Fortunately the instructions say to trim the unused rubber if desired and the broken area is in the unused so thats cool. I hate the leg scabbards i've used in the past but this one is very comfortable and pretty ergonomic. I have to say I like it. I wore mine under spikes today and it worked great. I will keep testing it out. Good design
 
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