Incentive pay for performing your duties in an exemplary fashion is a great idea in theory but can often be abused as in the above example. It is still necessary to be denying incentives for abuse. Where there is obvious damage done with noone claiming responsibility then a reduction in the bonus should occur. Peer pressure would certainly compel the individual to come clean and also lead to more of a team attitude. The crew would, if they are of a mature and professional nature, ensure that anyone who would screw them out of their bonus be given the boot.
It's a delicate balance that hinges on human behaviour, incentives keyed to measureable indicators relevant to the profitability of the company and overall revenues being sufficient to support the program.
What about incentives for excellent customer service, upselling, cross-selling, or annuities for landing a long term contract? Referral fees?
Here's one of the benchmark programs in a different industry and I've heard complaints about it from employees there!
"Incentive Performance - A Cornerstone of Our Culture
The Incentive Performance System primarily attributed to James F. Lincoln has been in place at Lincoln Electric since the early twentieth century. It has resulted in one of the oldest "pay-for-performance" systems in the country, and is frequently used for benchmarking by other businesses and studied by academics around the world.
The Incentive Performance System in place in the U.S. Lincoln operations features:
An elected Advisory Board for direct and open communication with senior management since 1914.
Piecework incentive rewards for all production work.
A profit-sharing Bonus Plan for employees paid annually at the discretion of the Board of Directors since 1934.
Guaranteed Employment after three years of service. The company has not exercised its layoff options in the U.S. operations since post war 1948.
A 401(k) plan offering the employee a variety of pre-tax investment options.
Competitive compensation and other benefits.
A Financial Security Program which includes company contributions based on years of service from 4 - 10%.
An attractive vacation package based on comparable years of service.
Through this well-defined group of incentives, Lincoln encourages and compensates individual initiative and responsibility. Employees work together to reduce costs and improve quality. These individual and cooperative efforts create a more profitable company, the success of which each person shares according to his or her own contribution."