No, not sarcasm. Sorry it came across that way. I didn't think customers quite fit when I wrote that because they are a manufacturer not an arb supplier.
I really like the idea of sharing who takes good care of people when buying tree service products, and I also like the idea of sharing who is not. Social media can make an impact for good in this area.
Thanks for taking the time to post initially, and to give me a chance to clarify.