Employee/New Hire Handbook

Colin

Administrator
Administrator
Hello,
I recently took on the position of the safety coordinator (I'm also one of the three climbers) within the company that I work for and I am in the process of getting our small company up to par. I also enrolled in the CTSP Program and found some of the info very valuable. The problem is the company is so far behind the curve that I do not know where to start. The owner is open to new ideas and supports me 100%.

So...where would you start?
Our company currently does not have a new hire/employee handbook/ground workers handbook...etc. and I thought that there needs to be the company's "rules" in some written form. Any willing to share some tips?

The next "monster" I have to tackle is our training documentation and certifications. I'll leave that for another post.

Thanks

Don Coffey
 
Hey Don. Sounds like you are doing it right. You are very fortunate that your boss is supporting you. Mainly what you need now is the time to get everything in place. You still need the time to implement, evaluate, document, etc., but once everything is in place it will be easier. But, time is difficult to let go of, especially if you also do estimates or are on the production side. The more he can let you have now to set everything up the better.

One place to start is the TCIA Model Safety Program. It has pretty much all the forms, etc. you'll need. I'm glad you're enrolled in the CTSP program, it really does help and is a sign of professionalism for you and the company.

The employees do need to be "officially" informed of the company's policies. A handbook fulfills this, and the regular safety/tailgate meetings reinforce the ideas. TCIA also has a Tailgate Book that has all the forms you'd need to document what you're doing.

I attached the outline from a lecture I did at the 2009 WCISA Confrence in Reno. It is about some important points of creating a safety culture, which I'm sure you're already learning about with the CTSP program.
 

Attachments

Start with the TCIA. An employee handbook is a good place to start, but there are many other forms you will find that you need as you mature as a company. As we have moved forward in our accreditation process, we have found that we were repeating much of the work the TCIA has already developed (and developed well!).

Good Luck!
 
Hi Don,

Don't know how far you have gotten on this, but if you want to collaborate on something that we can both, or all, use, please let me know.

I need to start working on a formal, written Policy and Procedure handbook this weekend.

Anyone else want to get in on a collaborative effort, please say so.
 
In addition to my own use, I think that it will make my company a better sale-able product if I decide to move out of the area, or go for a more stable job working for a campus/ arboretum, etc, if my wife leaves here stable job to go back for another grad degree.
 
I am thinking that different sections could be divided up to different interested parties. I think people can pick a topic and go to town. Some custom tailoring to each business is expected. People can edit their individual post to have all the aspects and revisions in one place. People can PM the topic poster with ideas for revisions. This could help to keep the thread orderly. This one for example will need some revision after I brainstorm some.


For example:

Vehicle procedures (quick ideas to be formalized, no particular order)

-Driver will visually check fluids, tires, lights at the beginning of the work day/ week.

-Seat belts will be worn any time vehicle is driven on public roads.

-Driver is responsible to ensure proper tie-down of cargo, attachment of trailer hitch/chains/lights, and that there are no hazards, such as strap tails that can tangle in wheels, or anything that will be run-over. (I insist that nothing is put against the vehicle, under the vehicle, between the vehicle and trailer, or in front/ rear of vehicle. Unload to the side because it is safer and faster if an emergency exit is required due to an injury.



-Passenger is responsible for assisting driver for such things as changing lanes if view is obstructed or it is difficult to determine if lane is clear for lane change when towing (Driver: "Can I get over?", Passenger: "Clear to move over one lane") or turning (non-perpendicular intersections are sometimes difficult. Driver: "Am I clear on the passenger side?", Passenger: "Two cars coming, then clear." Pause. "All Clear on Passenger side."


Backing up and maneuvering in tight spots:

-Passenger will always get out to guide a driver into a tight spot, and whenever backing-up the rig. NO INVITATION NECESSARY, EVER! All passenger that are getting out at the location will get out of the rig to give extra perspectives, reduce distractions. Driver will turn off radio and open appropriate window to improve verbal communication.

Commands will be unambiguous and always "point-positive". I got PP from rafting guides. They will only ever tell you what they want (the positive) by pointing where they want you to go, as in swim toward that side of the river. EX: "More driver's side" with the back end of the rig versus "don't go to the left".
VERBAL:
Driver's Side.
Passenger's Side.
Follow that curve.
Straighten out.
Keep coming back 20'.
Keep coming back 15'.
Straight back 10'.
Straight back 5'.
Stop. Let me check the passenger side.


HAND SIGNAL TO COMPLIMENT VERBAL COMMANDS:
Using hands spread apart vertically (can be more easily seen that horizontally when one hand goes behind the rig) to indicate literal space between hitch and trailer or distance to stopping.

(AN ASIDE:
I find this better than "keep coming, keep coming, keep coming. STOPPP! STOP!"

Sometimes people act like its magic to get the hitch aligned the first time, whereas with an automatic transmission pick-up truck lining up with the trailer, it should be almost the expectation to get within an inch or two when you have a spotter, if not dead on. Manual transmissions, dump trucks, and hills will be harder, naturally.)


Spotter will stop vehicle as needed to view the entire situation, or gather more information from other spotters. One spotter should communicate with the driver and is the primarily responsible spotter. This can change if one spotter is in front and one in rear, and this needs to be clearly conveyed to all parties.

Driver will park and get out of vehicle as needed, for an actual view of situation.

Spotter in rear of vehicle will move fast to keep eye contact with driver in driver's mirror, unless directed to do otherwise, or it is unsafe.

Spotter will face the driver and yell as loudly as necessary for the driver to clearly understand what is happening, not being as loud as the spotter thinks is required. Driver will communicate if spotter needs to yell louder or get back in position to be viewed eye-to-eye in mirror.





Once in position for a trailer hook-up, Driver should put truck in park or neutral with brake on, allowing a safer situation for someone to be between the truck and trailer/ chipper.




Obey speed limits, adjust speed according to load.
Allow extra space for loaded trucks.
Don't drive a work rig like its a passenger car, or your own rig, drive it like it belongs to your boss, and its safe operation is your responsibility. This is the greatest liability to injuring innocent bystanders.

Limit/ avoid talking on the phone while driving.
NO TEXTING WHILE DRIVING.

Passenger is to assist driver by attending to whatever is not driving: phone, radio, navigating, etc.




Set-up traffic cones as soon as possible. On low traffic roads, like sidestreets, I block off the whole road except enough for a bus/ ambulance/ dually truck to come through, unimpeded. This forces people to slow down more for safety, plus they will be more likely to see your company signage and phone number/ website).
 
I imagine some topics can include:

Expectations of employees by employers, and vice versa.
(to work on time, dressed for work with food for day, time sheet and payroll requirements, payday schedule, vacation/ day-off/ early departure/ late arrival requests)

PPE and Uniform/ work clothing

Communication

Rigging techniques

Climbing techniques

Falling and bucking techniques

Safety concerns (anyone can stop the process if they aren't sure what is to be done, or sees a safety issue, without getting flack)

Trailer loading (10% tongue weight, tie-downs, tarping loads) and hitching (lights, chains crossed and off ground, hitch engaged and checked--as in not having a ball coupler closed, but sitting on top of ball rather than around it)
Training/ Skill expectations for each position (ground, bucket, stumper, climber, log loading, equipment operation like skidsteer,
(Ground crew will know attach saw to line with double half-hitch on a bight on wrap-handle, or use locking carabiner on saw lanyard, ropes will be attached to climbline for sending to climber with quick-hitch or sheet bend, Zeppelin Bend will be used to attach two pull lines together for extending pull rope well beyond expected falling lane.)

Efficient work techniques

How and to whom to report issues such as mechanical difficulties, low on supplies (bar oil, gas, rags, ppe)
 

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