ART Ropeguide Recall

[jimmyq]

Jeff, I think that the bobcat outfit in abbotsford is a vermeer rep too, try them, bobcat country. near clearbrook road.

 

[Zac]

I put the end of my ascent line through the little ring on the end of webbing strap on the newer RG and just tied a stopper knot. It worked pretty slick, just takes an extra second of thought as to how the whole system is going to come down. I have been bombing it out but I was worried about the rock pile below my TIP.

putting this trick in the toolbox!

 

[treemann]

here is that picture I promised you a long time ago. The gold biner is attached to my ascender the black line in the crotch is my ascent line.

 

[treemann]

here is what it looks like when retreived.

 

[theXman]

I've gotten notice from Sherrill now that my pulley IS the inferior pulley. And I need to mail it back. Originally, they said they were mailing a new one.

Two weeks went by, and after another inquiry from us, Sherrill sent a letter (oh and just to warn you others, it comes certified, it caused my wife immediately to run to the post office in her already busy day to see what important certified mail we were recieving in HER name).

Anyway, the letter explains things and has better diagrams.

I'll try to post a scan of it attached here, to help you all determine if what you have is okay. There were three pulleys, two are okay, one is not.

 

[didjon]

heres a better one Xman

 

[jeff_r]

i've given up on getting a replacement pulley. After much communication with Vermeer rep and with Sherrill, I was told it was coming end of June. Still nothing, including replies to my subsequent inquiries. Not even ART will reply - bet if I wanted a new one it would be here tomorrow.

 

[Mangoes]

http://www.climb-art.com/

Just a case of due diligence and quality control.

 

[theXman]

My replacement came.

Here is a picture of my replacement on my strap.

I actually was thinking the cocoon pulley was going to be the replacement, I was wrong.

 

[tophopper]

Whats with the cotter pin?

 

[theXman]

thats one of the approved ones....

 

[SRTFAnatic]

Whew!! For a minute I thought it said SRT Recall!! Hahahaha

 

[jeff_r]

interesting that you got a message from Sherrill - you must be in the US. I'm in B.C., and I had to contact Sherrill myself and explain to everyone along the line (starting with Vermeer Canada) about the product and the recall. I started this process when the recall was announced, and I'm still waiting for a replacement pulley. I may be getting closer, as someone from Sherrill now knows where the replacement pulleys for Canadian customers went. Now if they can only figure out how to get me one, I can get back to work with the thing! Any other Canadian customers get a replacement? Any advice on how to expedite this process without slinging insults around? Tobe can you help me? I just spent another $1100.00 on other equipment from Sherrill if that gives me any clout! Might be my last purchase. . .

 

[mdvaden]

[ QUOTE ]
Just thought I'd share.

http://www.climb-art.com/recall_action.htm

Good for them.

love
nick

[/ QUOTE ]

Nice to find the companies where "Good" is not "Good-enough".

 

[jeff_r]

its true - I got mine today, just inside of 9 months. I'll stop bitching now. Thank you ART.