ATH
Been here much more than a while
- Location
- Findlay, Ohio
I don't have a detailed written "warranty". That just sounds like trouble, frankly. If somebody calls me with a problem, we'll talk through it and take care of it. Thought we were going to have one this year. He said "it looked good all summer, then started to look a little off in the fall". No bud break this spring. I said "we replace trees as long as they were watered" He said "I'll admit, i started well, but quit by the end of summer, and I know it was really dry". We replanted today. I'll discount the replacement cost...and sold him a watering bag with this one!I absoluetly love planting but I struggle to price it in a manner that is affordable/appealing for my customers. So here are my questions;
1. How do you deal with the warranty period? How long is it? 1 year What does it cover? What does it not cover? We'll replace the tree with similar size assuming it was watered and not a "natural" cause such as deer, voles, rabbits. What happens if the tree dies? We replace it. How frequently do you get warranty claims? 1 or 2 per year
2. What is your equipment set up? tractor with loader at the shop. We plant a lot of one at a time at each property so just hand dig almost all holes. By the time equipment is unloaded and loaded back up, chained down, etc...we can have the holes dug. Not to mention a second truck/trailer. The Arbor trolley is GREAT for moving B&B trees around. We can slide them out of a dump trailer onto the arbor trolley. It's pretty flat here - I wouldn't want to try to pull up a hill. But 2 of us can move a 32-36" ball on there (it's work, but we can do it). If we have several larger trees, I'll rent a mini with auger and pallet forks to change back and forth. I bought a custom bit this year from Spiral Metals. It wasn't much more than a pre-made bit. I wanted it a touch wider and not as deep. There is no need for a 3' long auger for planting trees! That's a lot more weight to carry around. and higher to lift the arm.
3. What is your process as far as;
A. Who selects the plant and delivers it to site? I talk with client to decide on species and size. I order from wholesale nursery. I can either pick-up or they'll deliver. Last several loads have been delivered because there have been too many trees for us to pick up.
B. Do you get paid for all the pre work? Clients offer...but I just invoice when we are done. With 2 decently larger orders this year, i did have to dip into savings (retained earnings) to pay for the trees. I could have put them on credit, but the one nursery gives 2% cash discount, so I did that.
4. How do you grow this segment of your business? I don't know...more people keep calling! We get some referrals from another tree company who is backing out of planting. You might talk to other tree care companies who don't plant and ask for referrals - explain why you make them look good. Same with lawn care companies...I'm sure they get asked all the time.
Here's the way I see the warranty issue:
And here is the auger I haven't used yet:











