tree stuff, its been real....

Thanks for that answer, @bonner1040. Much appreciated. Did you catch that, @oldoakman? Just plug in the "FREESHIP" coupon code for any orders that are less than the minimum required to get free shipping, and you'll still get free shipping. The only downside might be that you can't combine discounts, I don't think.

So if you went to the website in the first place to take advantage of some "percentage off" promotion for some manufacturer's gear, I don't think you could also use the "FREESHIP" discount code at the same time. It would still be useful for some small, everyday items that you really need, though, but don't want to have to spend $100.00 to get.

Tim
 
I knew a out that to., But have never used it because like tree illy says, I can't not spend less than $100 at TS or any supply company.
 
@bonner1040 ask Tobe why he comes here and blatantly lies to us about his return policy?? When he said you guys offer a lifetime guarantee but after 2 weeks won't replace Fairfields rope bag? I guess this must be Sherrill Trees Ebola lifetime guarantee ?
 
@bonner1040 On the out of stock thing, I needed some tenex to make multiple slings the other day as we like to replace ours annually. Tree stuff has always had it previously. There's none in stock and no restock date. I needed other stuff as well but I'm not making separate orders for common stuff if I can help it. What's the deal?
 
It has been years and I don't see a point in asking to be honest. I asked after it happen and was given an answer. I may not like or agree with he answer but it is done now. There was a reason I went to TreeStuff after, honesty, trust, integrity, a general care for the people in the field doing the work. I don't believe for a moment that the people that work at TreeStuff that have always been there are still the same mindset but unfortunately when you are the other end of a buy out you have no real say in the majority of changes. That's business though, always has been and always will be. There are other places to buy from if you are unhappy with one or another.
 
Fivepoints said:
@bonner1040 On the out of stock thing, I needed some tenex to make multiple slings the other day as we like to replace ours annually. Tree stuff has always had it previously. There's none in stock and no restock date. I needed other stuff as well but I'm not making separate orders for common stuff if I can help it. What's the deal?
Click to expand...

They say its because they are shipping items out faster than ever. Basically they stock them....and then they all sell out in a day or so....sometimes hours. Not sure that I believe this.
 
I was a clerk in a retail setting a long, long time ago. I had the responsibility of ordering the stock for my little section of the business. I had no say in how much space was allocated for each item; that all happened at a level way above mine in the organization. I did, however, have to keep an eye on things, and order as an item was being drawn down. In rare instances, the folks above me who decided how much space to give an item only allowed a single slot that could fit only one case of product. So I had to let it run almost completely empty in order to just barely fit the items on the shelf. This was a really rare setup, though, and there were hundreds of other (normal) items that had enough room on the shelf to allow for a reserve.

Having an "out of stock" item was a Cardinal sin, and would get a clerk in trouble. "Out of stock's" will kill a business, because if people can't rely on getting what they need when they come into your store, they will quickly go elsewhere that has it. Once they get to your competitor's place of business, and find everything that they're looking for, they end up going there first, next time they go shopping, 'cause why not? It avoids a hassle for the customer.

A retail business has to be flexible enough to make more room on the shelves for the items that constantly get sold out. Once an item does sell out, you have no idea how many additional sales you just lost of that item. 1,000 people could have walked up to that spot wanting to buy the item, but couldn't. It is only by not running out of stock that you find out what the real demand is.

Either TreeStuff needs a much bigger warehouse, or someone is screwing up royally to be running out of so many items, apparently. There should always be a reserve of each item you sell sitting there waiting to be purchased.

Those are about all of my thoughts on this. Sorry for the long-winded post.

Tim

P.S. (11/22/2017) It just occurred to me to mention the great idea that Wesspur employs, which is to have transparency with regard to their stock levels. They show exactly how many of each item is sitting there available to be purchased. They do have some "Out of Stock" items showing up on the website. I don't know if this is a problem with the supplier or what. At least they are up front and honest about it. I just looked on the TreeStuff site, using my handheld computer, at Rope Wrenches. I don't think TreeStuff shows the stock levels in the same way. I think the transparency on the Wesspur site would have to help keep them on their toes.
 
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TimBr said:
I was a clerk in a retail setting a long, long time ago. I had the responsibility of ordering the stock for my little section of the business. I had no say in how much space was allocated for each item; that all happened at a level way above mine in the organization. I did, however, have to keep an eye on things, and order as an item was being drawn down. In rare instances, the folks above me who decided how much space to give an item only allowed a single slot that could fit only one case of product. So I had to let it run almost completely empty in order to just barely fit the items on the shelf. This was a really rare setup, though, and there were hundreds of other (normal) items that had enough room on the shelf to allow for a reserve.

Having an "out of stock" item was a Cardinal sin, and would get a clerk in trouble. "Out of stock's" will kill a business, because if people can't rely on getting what they need when they come into your store, they will quickly go elsewhere that has it. Once they get to your competitor's place of business, and find everything that they're looking for, they end up going there first, next time they go shopping, 'cause why not? It avoids a hassle for the customer.

A retail business has to be flexible enough to make more room on the shelves for the items that constantly get sold out. Once an item does sell out, you have no idea how many additional sales you just lost of that item. 1,000 people could have walked up to that spot wanting to buy the item, but couldn't. It is only by not running out of stock that you find out what the real demand is.

Either TreeStuff needs a much bigger warehouse, or someone is screwing up royally to be running out of so many items, apparently. There should always be a reserve of each item you sell sitting there waiting to be purchased.

Those are about all of my thoughts on this. Sorry for the long-winded post.

Tim
Click to expand...


This is an excellent reference to the "out of stock" issues with business. This is a really insightful and informative post. Thank you @TimBr
 
Fivepoints said:
@bonner1040 On the out of stock thing, I needed some tenex to make multiple slings the other day as we like to replace ours annually. Tree stuff has always had it previously. There's none in stock and no restock date. I needed other stuff as well but I'm not making separate orders for common stuff if I can help it. What's the deal?
Click to expand...

I had the product set up incorrectly. Cut to length rope ships from the Greensboro warehouse and I didnt have the item set up to reflect that.

Thanks for the heads up and specific example!
 
I thought I would chime in on an order that I placed today. It was a very small order (kind of ashamed that I had to use the "freeship" code on this order) but i placed the order at 3:30, received an email saying it was shipped at 4:20, and that it will be delivered by 3:15 tomorrow afternoon.

Its hard to do much better than that

Thanks treestuff @bonner1040
 
I wish I could say that has been my recent experience with tree stuff/sherrill on my last two or three orders. That was the old tree stuff on every order, loved it. My last order was placed on a Friday, shipped on Wednesday and arrived on Monday. Back in the old days my order would have arrived about a week earlier.

I still love them but they no longer get 100% of my orders, mostly because the don't have it in stock anymore. Spent 2k with their competitors in Washington last month due to stock issues, those orders arrived in two days.
 
I appreciate that but I’m not gonna bug you at 9pm. I guess all I need to know is it no longer for sale through TS? The inter webs are posting their own explanations. I’d rather not be privy to information about it that isn’t public knowledge. Puts me in a spot to have to not share information if someone reads this and asks me what you said.
 
Steve Connally said:
I appreciate that but I’m not gonna bug you at 9pm. I guess all I need to know is it no longer for sale through TS? The inter webs are posting their own explanations. I’d rather not be privy to information about it that isn’t public knowledge. Puts me in a spot to have to not share information if someone reads this and asks me what you said.
Click to expand...

Matt made a decision to publicly share beliefs that do not align with those of the TreeStuff culture. While I respect Matts right to his beliefs and free speech, as a business we can't be aligned with these specific opinions.


Sent from my iPhone using Tapatalk
 
There's been things in the past that didn't align with the tree stuff culture but those products are still carried. I just think this was a poor choice. I bought the saddle because of the saddle not because I agree with Matt's outlook on anything except the saddle. If it's strong enough that you want to make a stand publicly or privately then don't buy the product. What about the rest of us who choose to continue to use the product and like it regardless of what he's said? Now I have a product that has replacement requirements and I won't be able to get those components anymore. You're indirectly hurting Matt but hurting the rest of us directly. I don't support this decision whatsoever. I think it's ridiculous and reactionary.
 
bonner1040 said:
Matt made a decision to publicly share beliefs that do not align with those of the TreeStuff culture. While I respect Matts right to his beliefs and free speech, as a business we can't be aligned with these specific opinions.


Sent from my iPhone using Tapatalk
Click to expand...
Tough position to be in for you because it sucks for those customers who have purchased one and need replacement parts Myself excluded
 
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