Website feedback

Looks good for the most part. Simple, and very clean.

However, you need to change the homepage picture. It can be very misleading to someone who is viewing your sight. I study website design in regards to marketing, and the most important thing I have learned is to SELL your homepage. It has to relate to what you do, and give a sense of who you are, why you do your job, and why a customer should hire you. With the impatient age of technology, if someone doesn't see what they want on the first page they look at, they are going to leave the website. Important things to take from this:

-Do not include large file images that take a long time to load. (If the website doesn't load in less than a second or two, the client will hit the back button and find someone else). To give an example of this, I will include a link to my website to demonstrate what a large file picture looks like. Keep in mind this is a personal website for videography, not tree service. http://www.matthewjleppek.net

-Rather than include a beautiful picture of a mountain landscape (which doesn't pertain to your services), include a slide show with a picture of your crew gathered around the truck n' chipper with your logo (people like to see who they're hiring), or just a picture of the truck n chipper if you don't want to include the crew. Also include a couple pictures of recent prunings/removals. This shows the client who you are, and what you offer.

-Testimonials. You need them. Add another page named "Testimonials". Email/Call up some past clients and request them to give a testimonial on your services. If you have pictures of the job, include them. I would also sprinkle a couple testimonials throughout the website, maybe one on the homepage that was well written, and a couple on the contact page.

-In your photo section, I notice you are mixing what seem to be "artsy" photos with work photos. I would avoid this unless you're Ansel Adams, or are offering photography services. Keep the work photos in one page, and if you still want to include some of the beautiful photos you have, make a separate page/tab/section for them.

Best of luck!
Matt
 
Thanks Matt. I understand what you're saying about the homepage, I'll consider an alternative.

Testimonials are a good idea. What do you think about links to our Google and yelp profiles?
 
I stress an alternative. If I was looking for an arborist, I would think I was at the wrong website. Just my .02

I would only include testimonials that you post yourself. If people want to search you through yelp, they can, but I wouldn't give them easy access. I have seen great tree services receive bad ratings through misunderstandings.

For example, a local service had a passing in the family, and contacted the homeowner via voicemail, and let them know they wouldn't make it over that day. This person left them a 1 star rating and said "Unprofessional to not show up as promised. Very disappointed, will be taking my work elsewhere."

There are some people that you just cannot please, or will jump to conclusions and soil your name through yelp. For this reason I would only include testimonials that you hand pick for the website.
 
Put a phone number with a click to call link. Make ways to get ahold of you easy.

http://brocksoutdoors.com/

Here is my website. Like it was mentioned above, I also need to reduce my file size.

Pictures with -

Easy contact -

what you do, where you are, and how to contact you.

Use short sentences - people have a hard time reading a lot of text on phones and want concepts in 5 seconds or less.


Sent from my iPhone using Tapatalk
 
I just had a quick look at your site on my smartphone (Android) and found that it is a little short of the mark in navigating, especially in the photo galleries. I do like the gallery of Before and After pics. That is precisely one of the ways I think a top arborist can show how they solve a tree issue effectively. I will spend a bit more time with it in the next couple of days.

Carol
 
Okay, I've had a bit of a look at this site and here are some thoughts:

1. Informative Links page- real formatting problem here because the first letters of ever sentence on the left side has been chopped off, including the first portion of your links to other sites. They won't work and will frustrate the crap out of your customers. I looked at it in Google Chrome on a 13" screen and it looks just as bad on an Android smartphone. I also checked it in Mozilla Firefox's browser and it was the same problem.

2. I ran the Google page speed test and your site performs very poorly for mobile device platforms which may be close to 50% of how people will be looking you up online. (85/100 is the minimum you can get to be passing). You're fine for desktop. The ideal way to add images is that you can actually compress them into much smaller files using a free tool called www.tinyPNG.com (they limit how many you can do in one session at their site, 20 I think is the most, however you can run them in batches and download the shrunken files to your local computer). @NorCalBrock , you're right--your Wordpress site is VERY sluggish with poor page speed scores from Google. It can affect your page ranking as Google will assume folks will decide they don't want to wait for stuff to load. There may be other factors affecting you score besides image sizes, too. I have read that Avada theme which you are using can get a bit pokey if not optimized on a number of levels.

3. Not enough text on the homepage for search engine like Google to dig its teeth into, and your "call to action" is at the bottom of the screen and not very obvious unless people read carefully. A big button that makes it clear what they can do will work far better and it doesn't have to be loud and ugly.

4. I see this was done in Wix which is not that highly recommended as a web platform due to some past issues with Google being able to index it. When I look at the actual coded info in the pages (through a view source option most browsers have), there are a lot of gobbledy-gook coding and not much of your actual text and this may hurt your chances for ranking in hits when people search arborists or tree services in your area.

5. You've got a nice, clean logo and I would want to see that on the home page. It also helps if you can set a tiny version of it to appear on the browser tab so your (sorry, I have to say it) "brand" is clearly in view at all times if someone has many tabs open.

6. Tree removal slide show has the captions/titles displayed but they are again cut off at the beginning. It gets better if you enlarge or zoom in on the images one at a time, but the intro part looks a bit naff.

7. Getting the phone, email, address, and so forth is, like someone else mentioned, buried deep in the site. Should be right there on the first screen.

8. As I mentioned before, I think your idea of having before and after pictures is a great tool to demonstrate the skills you have in making an important asset of someone's property look really nice and healthy again. The current grid display is a bit awkward though, and another website platform like Weebly or Wordpress could make a big difference.

9. Happened to look at the Plant Health page, which has the opposite problem of text getting cut-off but this time on the right side of the page.

Overall, it is good that the design has clear text and good images however these are not really going to cut it in the long haul, especially since the layout appears to get goobered up and text cut off too easily. Also, Google did de-index a lot of Wix sites several months ago because they were essentially causing the Google bots a lot of trouble. It's fixed but conventional wisdom is that there will likely be future trouble with Wix because it just isn't quite right when you look "under the hood."

Weebly would be kind of an easy switch over for you if you want to do it yourself; cost of hosting will be about the same as most Wordpress hosting plans over the long term.

Someday I will get the ebook I started done for you guys. :tonto:

Carol
 
There is not really a simple answer to that, because if you search for what you ask me, you will get a lot of guides on how to learn to code a website from scratch. Don't think that is quite what you want. The guide I hope to get done someday is more about how to determine what you need and match the website builder that best supports your goals and within your budget. It also is about knowing what key questions to ask a web designer and to help determine what platform or software is best. So if you plan to stay on Wix for now, you probably would do best to find a beginner's guide (I use the "For Dummies" series a lot because they actually are quite useful and have good reference guides provided for quick lookups). It will take you as far as tips on design within its technical toolbox. I will see if I can find anything on the latest "must-haves" to ensure your site comes up in searches. Google is always making changes, and I go to a number of talks and meetings on what to do to play well with Google two or three times each year.

Sent from my Nexus 7 using Tapatalk
 
Hey guys, I was hoping you all could give me some feedback on our website. I still need to finish the mobile version but the desktop is pretty much done.

Let me know what you think. Thanks!
http://smallaxetreecare.com/

If you want the site as a brochure, it looks good, with nice photos.

However, if you want your website to get ranked on search engines and bring you business, then it's a whole new ball game.

First make sure there's a clickable phone number right at the top of the website. You don't want your visitors hunting round to try to find out how to call.

Second you need way way more content, especially on the home page. You need authoritative, relevant wording, not just pictures. Search engines like Google pick out what you say when they return search results, so it's very important. If you want to get found, then your content needs to be better than your competitors. On the other hand, it mustn't just be littered with keywords because that's spammy. It must read well as well as containing the words you want to be found for (eg tree surgeon or arborist and yourcity).

There are other things to take into account as well, but in a local market good content is the number one priority.

You can take a look at a website that is very new and still under construction to get an idea. It's a UK site, but exactly the same principles apply. http://horshamtreesurgeons.co.uk
Notice that there are plenty of relevant keywords but it reads well. And see the clickable phone number at the top of every page and also scattered throughout each page.

I hope that gives you some inspiration. You can always pay someone to write the content if you don't want to do it yourself. It will certainly be money well spent if you want to generate business from the internet and you can get it done cheaply at Fiverr or other sites.
 
Hi Brad,

Your website's got a good look. If I might suggest one thought to pass along to your website folks (Luckypig? Image of David Cameron comes into my head, crikey!!), the home page is long enough to make me wonder if you are maybe likely to benefit from a single page (or hybrid thereof) by putting some of the menu items into the page that anchor to the sections that discuss those distinct sections you've already got. Then, you can have links within the sections to go to new landing pages that are really your current pages (Tree Felling, etc...) for people who want to know more. It will look really awesome on mobile cell phones and iPads.

Cheers,

Carol
 
Thanks Matt. I understand what you're saying about the homepage, I'll consider an alternative.

Testimonials are a good idea. What do you think about links to our Google and yelp profiles?

@rockettree I would link to facebook, google, maybe even a twitter, but linking out too tons of sites takes some juice away from yours. I would focus more on linking from those sites to you. My SEO guy redesigned my site for me. I posted what we learned on this thread: http://www.treebuzz.com/forum/threads/how-were-killin-it-with-google.33069/
 
Okay, I've had a bit of a look at this site and here are some thoughts:

1. Informative Links page- real formatting problem here because the first letters of ever sentence on the left side has been chopped off, including the first portion of your links to other sites. They won't work and will frustrate the crap out of your customers. I looked at it in Google Chrome on a 13" screen and it looks just as bad on an Android smartphone. I also checked it in Mozilla Firefox's browser and it was the same problem.

2. I ran the Google page speed test and your site performs very poorly for mobile device platforms which may be close to 50% of how people will be looking you up online. (85/100 is the minimum you can get to be passing). You're fine for desktop. The ideal way to add images is that you can actually compress them into much smaller files using a free tool called www.tinyPNG.com (they limit how many you can do in one session at their site, 20 I think is the most, however you can run them in batches and download the shrunken files to your local computer). @NorCalBrock , you're right--your Wordpress site is VERY sluggish with poor page speed scores from Google. It can affect your page ranking as Google will assume folks will decide they don't want to wait for stuff to load. There may be other factors affecting you score besides image sizes, too. I have read that Avada theme which you are using can get a bit pokey if not optimized on a number of levels.

3. Not enough text on the homepage for search engine like Google to dig its teeth into, and your "call to action" is at the bottom of the screen and not very obvious unless people read carefully. A big button that makes it clear what they can do will work far better and it doesn't have to be loud and ugly.

4. I see this was done in Wix which is not that highly recommended as a web platform due to some past issues with Google being able to index it. When I look at the actual coded info in the pages (through a view source option most browsers have), there are a lot of gobbledy-gook coding and not much of your actual text and this may hurt your chances for ranking in hits when people search arborists or tree services in your area.

5. You've got a nice, clean logo and I would want to see that on the home page. It also helps if you can set a tiny version of it to appear on the browser tab so your (sorry, I have to say it) "brand" is clearly in view at all times if someone has many tabs open.

6. Tree removal slide show has the captions/titles displayed but they are again cut off at the beginning. It gets better if you enlarge or zoom in on the images one at a time, but the intro part looks a bit naff.

7. Getting the phone, email, address, and so forth is, like someone else mentioned, buried deep in the site. Should be right there on the first screen.

8. As I mentioned before, I think your idea of having before and after pictures is a great tool to demonstrate the skills you have in making an important asset of someone's property look really nice and healthy again. The current grid display is a bit awkward though, and another website platform like Weebly or Wordpress could make a big difference.

9. Happened to look at the Plant Health page, which has the opposite problem of text getting cut-off but this time on the right side of the page.

Overall, it is good that the design has clear text and good images however these are not really going to cut it in the long haul, especially since the layout appears to get goobered up and text cut off too easily. Also, Google did de-index a lot of Wix sites several months ago because they were essentially causing the Google bots a lot of trouble. It's fixed but conventional wisdom is that there will likely be future trouble with Wix because it just isn't quite right when you look "under the hood."

Weebly would be kind of an easy switch over for you if you want to do it yourself; cost of hosting will be about the same as most Wordpress hosting plans over the long term.

Someday I will get the ebook I started done for you guys. :tonto:

Carol
 
Carole, you have some really good insight there. I wanted to throw this out there regarding Facebook. How are you handling Facebook pages as far categories. I am having a real hard time. I see some tree services are in landscaping, but I have not been able to hook that up. I chose Professional services which let me list services, but I can not figure out how to reorder them the way I want them. Do you or anyone else have have some wisdom to share here?
 
Carole, you have some really good insight there. I wanted to throw this out there regarding Facebook. How are you handling Facebook pages as far categories. I am having a real hard time. I see some tree services are in landscaping, but I have not been able to hook that up. I chose Professional services which let me list services, but I can not figure out how to reorder them the way I want them. Do you or anyone else have have some wisdom to share here?

Thanks! Facebook categories are sort of a bear for when you are setting up a local business page, which is what you should choose. I could not use "virtual assistant" for mine. The ability to go into detail is usually when doing Facebook ads where you can pick target audiences by their interests. What has recently surfaced as a new FB feature that is in development is Services (https://www.facebook.com/services/--it is not really working well at this time but you get the idea). It links to what you selected in About, which is back to the original problem of being limited by what you can pick. When I tried clicking on and searching "Electricians near me", it came up with business names that had dummy business pages that Facebook created for them, or it came up with posts that happened to have some of the terms in it but were totally unhelpful.

Facebook is really about being engaged with your community of friends, customers, and people who already kind of know you exist and I think this new directory and review option they are playing with isn't quite where Google Business or even Yelp is at. But you have given me yet another thing to watch, so thanks. More later in the ever evolving field of social media, or, as the Laptop Churns!
 
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Thank you Carole for the shout out. I will go back and see where things are in the "About" and see if there are any changes that I need to make. I think you are right, Facebook is certainly not the first place that I search. It is pretty messy in there with duplicate pages and all. Too many business owners try to address that end of things themselves. After stumbling through they may get a professional involved that does not even try to report duplicate pages to Facebook. Since my last post, I was able to find the listing that I was looking trying to locate for my tree removal client. http://www.cdstumptreeremoval.com/. The good thing is that I was able to list under Local Business and Professional Services which gave me the option to build out the Service / Product section. You tree guys might want to give that some consideration.
 
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It is possible to claim the duplicates that are those generic pages that Facebook actually added a while back to populate their platform for businesses (Google+ did the same thing); they also say that if someone "checked in" at your business before you had a FB page for it then that might be why that page is there, but that seems odd for them to say--how do you check into a business FB page when it doesn't exist?

It is possible for a business to claim their very basic page from Facebook with proof they are the legal business owner--often FB had the right legal name, address, and phone numbers that they got from business filings in each state). All is explained here: https://www.facebook.com/help/168172433243582

I think Pinterest and Instagram may be the go-to social media platforms for showing off visually what you can do in a tree and/or landscape business. Snapchat is for the tweenies and teens; it is short term posting. Pinterest reaches women from 25-45 or 50, which could be a lot of the decision makers in a household about yard care. The headache is having the equivalent of your own paparazzi following you around from job to job who knows how to frame photos that show how your work improves a yard.
 

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