The head sales guy Brandon was mostly okay; I flew in from NJ, and he let me take 4 diferent trucks out on the road, plus run ?s by their mechanics who worked on them. They sell nothing but used trucks, so they are in effect, glorified used car salesmen. They were accommodating enough though, to let me poke around to my heart's content, and even pointed some things out when they ran diags on the IH4700 I bought before driving it out to NJ. And remember, you can bargain with them, and if you don't feel good with it, just walk away. If you take your time and have a list of things to go over on each truck your looking at, you should do okay (IMHO).