I agree with you Casey. I travel alot, and the thing I hate the most is unruly passangers. All they do is yell and complain, hold up the lines, and make flying that much more miserable for everyone else. I definetly hate how the airlines do whatever they want and have all the passengers by the balls, but sometimes just going with the flow makes the shitty flying experience a little easier.
Towards the end of his blog he mentions that he had a bad experience with American Airlines before, and vowed to never fly with them again. To me that says he is one of those high maintenance passangers that starts to make a fuss at every little inconvinience. He is the type of passanger that pushed that flight attendant over the edge a few months ago, the one who grabbed a beer and jumped down the inflatable slide.