Trouble with Up Equips 87-48

Sounds like a bad situation on both sides. I’ve learned in business (and life) some people you can’t make happy and sometimes I have to eat “Shit” to get past the situation that I’m in and graduate and trying not to get in that predicament again and not fail again. Hopefully both of you can work through your situation the more you stir shit the longer it stinks oh yeah never bought a car, truck or any piece of equipment that didn’t break down before it was payed off ! Even trophies break in tornadoes,hurricanes and earthquakes sorry if you work it, it will break eventually.
 
Let's make this clear...Up equip offered to turn your issue into warranty if you first paid for the sensor? And that is the only thing holding up getting this issue resolved? And if they turn it into warranty, won't you get reimbursed?
I see a lack of confidence in the dealer here, and because they hold the bag on parts and warranty, my advice would be to work with them.
FYI I own a lift from NiftyLift, and just went through a 3 week repair ordeal with them. You must have realistic expectations, and communication is KEY!
 
Rental offer while in for warranty?
I could use a lift on every job but I don't because I make more money most times climbing.
From where I sit sounds like you are unreasonable. Sorry
And UP missed a rental offer??
 
UP makes it clear they will work with you.
That is all I need to know to Buy from them cause the next lift co can be the same or worse hopefully better u never know
 
What upsets me the most is the amount of times I’ve had to fix it being it was a new piece of equipment i have bought used stuff expecting to work on it. Turret sensor was 2 months out of warranty but was fighting with it for along time it just ticks me off that I’m supposed to eat it after all the things I’ve done already. This is why you step up and buy new hoping that you can work with it allot and not have down time .there have been many changes made on new machines since mine because of my problems but I’m the one who has to pay for it just not right, I’ve tried to be nice but it’s got me nowhere so now I got to be the bad guy because I expected more from them.
 
Pa tree guy said:
What upsets me the most is the amount of times I’ve had to fix it being it was a new piece of equipment i have bought used stuff expecting to work on it. Turret sensor was 2 months out of warranty but was fighting with it for along time it just ticks me off that I’m supposed to eat it after all the things I’ve done already. This is why you step up and buy new hoping that you can work with it allot and not have down time .there have been many changes made on new machines since mine because of my problems but I’m the one who has to pay for it just not right, I’ve tried to be nice but it’s got me nowhere so now I got to be the bad guy because I expected more from them.
Click to expand...

But didnt they tell you they would turn the repair into warranty if you paid for the part? That is what i dont understand, is your hangup on that. Sometimes you have to pay the parts upfront and then get reimbursed.
I understand downtime is expensive, and your frustration, but in defense of UP they dont want you working on your equipment and want it fixed right. If you need to rent a machine and send yours in to get fixed like I had to, just eat it and keep working.
An equipment service department is there to solve problems, and that cant be done if there isnt good communication.
 
I've got no dog in this fight, (but am a business owner who operates rusty relics). It appears like UP has done their level best to get issues resolved.
Slagging a company online to whom you owe money on a part shipped to you in good faith seems weird.


"The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy"
Martin Luther King jr.

I hereby conclude this inspirational moment of introspection with another quote; this one from Albert:

"In the midst of difficulty lies opportunity"
 
What I keep coming back to is when UP offered to pick up unit in PA and fast track repair, that's where you should have took offer and let them pick up and repair. If machine still had issues after some Canada (UP) shop work, then you would have more of a claim.

Machines downtime would suck at least they were picking up from you and assume drive back. The "fast track" we will never know, but assume they would want to have unit right and put this to bed.

Still feel for you PA Guy, I have already demo'd a UP unit and am in the market for a track, that is why I following this closely and really appreciate your post. Shouldn't have to go this when buying new, but unfortunately these things happen.

Just out of warranty electric component seems like a good chance for 50/50 split, so no one.takes the full hit. Curious if anyone has the cost for this.
 
I’m a tree guy not wrench not a electrical tech I cut trees but I’m 50 years old and my shit wore out I purchased this machine to keep doing what I love trees!!! And I love my job !!if your a tree guy for real and your spiking trees every day for 25 years and your shit wears out you try to figure out that niche back yard stuff why I bought my lift hell I could have bought a crane instead and be like everybody else , but I’m the guy you call when nobody wants that job and I depended on Up Equips to do what I’m good at big uglys in back yard . I tried to raise the bar where I live and show people this is the future of our industry but we’ve had a major break down between me and then , I could have sold them more machines then this post would have detoured people from buying.I’m the gunnipig not fare just ask them how many changes since my machine was built till now, had a couple beers going to bed
 
I’ve been following this thread closely as I have had a strong interest in that same lift.
Maybe you both can try one more time to resolve the issues behind the seens.
 
Up Equips has never offer to come get my machine and take care of it nor have they reimbursed me for the thousands of dollars of work I’ve done on machine and for the part ( sensor ) 3000.00 just out of warranty I’m sorry but you can only be the good guy so many times then enough is enough. I would like to to know how many guys out there have spent 100,000 plus on a piece equipment and had to work on it 16 -20 times in the first year and are ok with that , I’m not talking about 15 I minute fix, as for sensor reimbursement was never told I would get a nickel back just that the warranty for that part just ran out .
My major complaint is my drive train still f:;() up yet I still cant get it resolved this is why I am here tell my story so this doesn’t happen to any one else . So you know I pay my bills and have great credit please dont preach to me about stepping up ,see there add under this post 3 years unlimited hours I call bull crap I’ve got 16 months an 600 hours and I’m out thousands in repairs and down time and I’ll say it again buy in USA where may have a chance at better out come than i
 
PA Tree,. Sorry if I am mistaken then. I thought UP Equip response said they offered to pick up at your site and fast track repair.
 
New equipment breaks. That's what a warranty is for. It covers any defects from manufacturing. Most equipment I've bought only has a one year machine warranty, the engines are usually two or three years. It happens, that's why you buy from a dealer you can drive to so they can take care of it if something breaks. Even if it's out of warranty, they have the parts and the technicians to fix it properly and get you back on the road. You'll have to pay for it, but nothing is more exspensive than down time. And a good dealer will get your equipment back quickly.
You bought a $130k piece of equipment from a dealer thats out of the country 12 hours away and put good faith in new technology. These lifts are amazing machines, but I don't think that they are quite there yet. If they were as reliable as you'd wish they are I would have bought one already.
I've had back and forth conversations with Alain at UPEQUIP about the same machine. The biggest reason I'm hesitant on it is that they are in CANADA! I'm sure it's a good machine for the most part, and I'm sure they do their best resolving issues, but end of the day they are all the way up in CANADA. They'll tell you everything you want to hear also about the machine. It's reliable, easy to fix, simple blah blah blah. They're salesman trying to sell equipment. Nothing wrong with that either, but you have to know you were rolling the dice buying this machine.
 
Clearly a major discrepancy in the OP's and UP's recollections of events.
I can understand the frustration of having equipment repeatedly break down. Especially a $$$ machine made in Italy from parts sourced who knows where.
 
Bck56. I agree to an extent

The problem with the drivetrain is a HUGE failure imho.

I’ve heard of problems with sensors and computers (some machines) and leaking hydraulics but what PA is dealing with is probably the worst case scenario

Even if purchased locally this kind of failure of an expensive machine would be debilitating to a small business...Especially when it is relied upon for work aloft.
 
@ Arborvista - hey Phil, how 'bout you share some insight about the major headaches and frustrations you experienced with your Teupen? Dead motherboards made in Germany, etc. Now Bartlett can experience the joy, eh!
Of course with your 40 or so posts on Treebuzz spread out over the last 14 years, it's a bit of a longshot....
Dave
 
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