Steve Connally
Been here much more than a while
- Location
- Suffolk, Virginia
Ok not totally upset but wanted to share my thoughts. I had the first generation bag. Vertical ribs ripped through the top of their sleeve after about a year of use. Seemed like a common complaint. Still a good product and I lived with the issue. Work bought me a new one if the could have the old one. Of course I agreed. I was happy to see they fixed the problem by putting a grommet on the top and bottom of all the supports. No tearing! 1st new bag I got, loaded it up, went to pick it up and the handle topre off. Ok, not upset, things happen, missed during the inspection at the factory. Sherrill exchanged the bag for me! Good customer service. I get the new new bag and as i'm loading it, it folds over under the weight of 2 small biners and some loop runners. Never happened in the old bag. Seems that they replaced the old vertical ribs with a thinner, less rigid plastic. No we've lost the sturdiness that made them great. Still the best bag i've found for all my shiznit but for the money, put the stron plastic back!!