Ed. Usually, this is when I jump in and agree with you. I've never been affraid to throw the man under the bus when called for. When the work sold was crap, I took a stand, got sent home no pay. But apparently, me doing that stuck. The work has changed and pretty dramatically.
The days of removing huge leads for clearance have been replaced with smaller secondary removals for quicker growth over the wound. Tree toppings have been shifted to thinning and proper drop crotch (even for Bradford pears and I could give a damn about those trees/weeds!). He has even been sending the crew to training seminars, not just tcia, but actual classes about proper pruining.
I'm impressed to be honest with you. the man has made a change and for the better. I can only hope it's for good.