RogerM
Carpal tunnel level member
- Location
- Louisville,KY USA
I purchased one of those $90 laser pointers from FRESCO less than a year ago. With very limited use over the last year, it was time to replace the batteries. When I attempted to, the button that triggers the laser fell out. I know the protocol, call; write; e-mail.... well, I've done all of that but I haven't received ANY response. The funny thing is I did receive a solicitation e-mail talking about their dedication to customer satisfaction, after my attempt(s) to contact them regarding my issue. I've purchased many items from them in the past with 100% satisfaction.