It was really about his attitude and sense of entitlement. He felt he was worth more than he actually was. (we parted ways if you hadn't guessed)
KevinS- It was not by any means a training issue. 100% it was his attitude. He was above reproof.
#haveanopening
Agreed Even.
Handbook........work, sales, family etc etc etc.......hard to get it done.
I do give praise and actually just thanking for working so hard- that's pretty regularly said. Not to mention buying lunch, bringing drinks to the job site, giving them some side work and year end bonus....