ISC UltraLink recall update

S

Shadowscape

Been here a while
Location
far north
For those who were stupid enough (I am included in those) to jump on the moving band wagon and buy an ISC UltraLink before the other idiots did the R&D work, ISC has just come out with a plan to return your UltraLink to them for what they are currently calling, an exchange.
See this notice, and scroll down to the March 29th addition to the notice for what they want you to go through in order to exchange yours.
www.iscwales.com

ISC product notice - UltraLink Safety Notice_April 2023

Details of ISC product notice - UltraLink Safety Notice_April 2023
www.iscwales.com www.iscwales.com
 
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Extremely unhappy with ISC and their return program on this one.
I got a message this morning stating I have 7 days in which to return the UltraLink.
I can do that, that is not the issue here. Telling me I have only 7 days in which to return the item is horse shit.
I do believe I am not going to return this UltraLink just because they pissed me off with this demand limit on my part when it is they who fucked this whole thing up from the get-go. I do believe it is worth 70 dollars to me to have one floating around out there unreturned (Is that a word?), hanging over their head.
I responded to their 7 day demand notice with a nastygram of my own.
DMM might be the slowest company on getting recalled items back to their customers, but at least they don't demand a one-week time frame, and they don't treat you like it is your fault. And DMM is dealing with millions of items, where ISC is dealing with a couple of hundred. Shame on ISC for their handling of this as though you bought an Amazon product and decided you wanted to return it.
 
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Concur with your thoughts on what is hereinafter called "The ISC Recall" - to be fair to ISC though, I think they made the arrangements for a label and shipping with some sorta third party service provider (promised them the moon . . . ) - maybe the ISC guys are just hearing about what their "contractor" is doing with their customers - bet they'd be aghast. This is the problem with "farming out" and "offshoring". Agree with you that DMM seems the more classy of the two tho. I know now who I'd rather use as a supplier of bits and pieces going forward.

Addenda - Just went to the form, filled it in and then went to the "make label and ship page" where there was ANOTHER form to fill in with the same information, some of it twice which, when filled in sent me to a page that said there weren't any "PudoPoint" drop off locations near my address but the map had some funny black pin thingys so just for fun I hovered my cursor over one and it said it was Mary's Corner Grocery Store. I was not given a ship to address or label or anything and don't really feel I have any right to bother Mary in her grocery store because of ISC's now sheer incompetance. This whole thing is well and truly screwed. ISC grow up and stop wasting my time. End Rant (well maybe only for a while). Business school study on how NOT to do a recall. In fact if all this is just a dog and pony show for the CE Certifying body to tell them "Oh yeah we have a recall program" (as they require as part of the standards no doubt), it's a sham.

Addenda II: After sleeping on it I've decided to just chuck the thing in the black bin and be done with it - not worth $100.00 for all the effort. Live and learn. Recall the TreeBuzz discussion of swivels not long ago and have decided that I don't want my derriere hanging from something I don't trust anymore. To each their own though. Cheers.
 
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I'd imagine their issue is they are based in Wales UK and don't have any US infrastructure. Also, from looking around their website, they have been using distributors to deal with retailers. It looks like they are starting to get rid of the distributors and move more direct to retailers, but are not there yet. So they likely don't have any infrastructure for dealing with individual consumers. Probably would have been easier to have retailers take them back, but they don't want the headache either. As long as they fix it, I'm good.

Edit: I've not done the form yet...lol I may fly into a rage and delete this after I do based on what I am reading.
 
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Filled it out...yeah process is a little fiddly...first form is for an email signup with the serial #s. I have 2, so separated serials with comma per instructions. Second form is to generate a shipping label - it's not terribly intuitive, but it worked - has a strange address layout (if you are from US) and you have to get your country code right for the phone. I had a USPS drop-off option and clicked ok and said it would email me a label. Not too bad, but I agree - I'd like to see the update before sending back - I might decide I don't like the update and want to return them? Probably won't do that, but still...
 
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Those tiny pulleys don't do much. I coughed when I measured the DMM Revolver. But they're shiny and sell via the concept of being a pulley.
 
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Bart_ said:
Those tiny pulleys don't do much. I coughed when I measured the DMM Revolver. But they're shiny and sell via the concept of being a pulley.
Click to expand...
you are talking about the old revolver, right? the newer version’s sheeve seems to be the size of a pinto rig sheeve..
 
Regular Revolver carabiners are a joke. And you see them in all the discount bins for a good reason. Petzl's version is a little better, but not a lot. But you are talking about trying to incorporate a pulley into a carabiner, so you can't expect it to be very good. They have tried and failed to incorporate two good pieces of equipment into one unit, where neither one is sized to work with the other. Best thing is to use one of each, working with each other and leave the toys at home.
My 2¢
 
Oh. I've not thought about it like that. I've got a little wire gate one that I use to pull myself back from some steep limb walking. It works great but I've never compared it with a regular biner... maybe it's a gimmick. Anyways I still think it's cool
 
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Rock climbing rope are considerably thinner than tree ropes.

I had an 11mm as my first rope, 30 years ago. Now people climb on shoe strings...9.8mm have been around a long while.
 
Related I guess, Jerry at Balance community makes nice webbing pulley carabiners. 4 cartridge bearings I believe. Makes for nice 3:1, 5:1, 9:1 etc..
 
southsoundtree said:
Rock climbing rope are considerably thinner than tree ropes.

I had an 11mm as my first rope, 30 years ago. Now people climb on shoe strings...9.8mm have been around a long while.
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That's an excellent point. I have seen climbing ropes 8.5mm. Does feel like maybe they were originally designed for them,but are rated as acceptable to use in our industry.
 
Matias said:
That's an excellent point. I have seen climbing ropes 8.5mm. Does feel like maybe they were originally designed for them,but are rated as acceptable to use in our industry.
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My opinion: thinner rope is harder to handle when I am actually climbing the rope. If I were just climbing the tree (or rock) and want the rope as out of the way as possible, I'd prefer as small as possible. But when I'm grabbing the rope as a primary part of the climbing system I prefer a little thicker. Heck, if there was a light and pliable 1" or 1.5" rope, I'd choose that. Much better ergonomics for the hands.
 
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