DruidCarol
Participating member
- Location
- Rhode Island
Here's something to also bear in mind in using Yelp and other online reviews that I have learned in the field of websites and social media:
1. Having a lot of reviews, whether good or bad, drives traffic to your website. Google doesn't care if the reviews are horrible or stellar. More reviews means more engagement from customers to them so that is a plus in search engine ranking. Lemonade out of lemons.
2. If you do set up a presence on these services, you should be prepared to reply to a bad review even if it means saying something you are afraid you'll gag and choke on, such as "We are sorry about your experience with us and we'd like you to give our office a call and we will see what we can do to make your experience of our services better." If the customer is a real dog-pile, he/she probably won't bother HOWEVER, you have had the last word and a positive one at that which could make a better customer think "I want to work with this company."
Carol
1. Having a lot of reviews, whether good or bad, drives traffic to your website. Google doesn't care if the reviews are horrible or stellar. More reviews means more engagement from customers to them so that is a plus in search engine ranking. Lemonade out of lemons.
2. If you do set up a presence on these services, you should be prepared to reply to a bad review even if it means saying something you are afraid you'll gag and choke on, such as "We are sorry about your experience with us and we'd like you to give our office a call and we will see what we can do to make your experience of our services better." If the customer is a real dog-pile, he/she probably won't bother HOWEVER, you have had the last word and a positive one at that which could make a better customer think "I want to work with this company."
Carol
