So, a month or so ago we bought 2 new 150's. Was excited about this purchase. The saw that I wound up with never ran right, tough to start, low power, bogged and died easily, twas a true turd. We brought the saw back, explained, counter person says no worries we'll have it ready for you in a few days. From past experience we know this shop is slow so decided to see how long they would keep the saw without calling us back. Flash forward a month-ish and we need to go in for some supplies. So, asked about the saw "oh, we don't have a 2 stroke mech right now so we had to send it up to the other shop. The piston was shot, manufacture defect, we're waiting to hear from them (Stihl), saw will be rebuilt and ready soon." We decide, the whole thing is bunk. We want a new saw or money back. Is this unreasonable? We were firmly denied this request from the shop owner. Now today the other 150 shits the bed, ha!
saw shop...... stuff
- Thread starter Leroy
- Start date
- Location
- Retired in Minneapolis
Husky?
Cordless?
Go to regional customer service?
Cordless?
Go to regional customer service?
- Location
- Retired in Minneapolis
Yup. Go up the customer service ladder a rung at a time. Keep records of name, dates and conversations as you go
- Location
- Retired in Minneapolis
It works...my Mom is the best. She's had problems and made a call or email to customer service in companies and gotten most of the issues worked out politely..and gotten some nice spiffs!
She ordered some sneakers which were supposed to be delivered to her apartment on a given day. She waited for the delivery...not like she's out running around town, but still. No delivery even though the company had sent her an email telling her about delivery. Not the shipper, the company.
Next morning she was on the phone. Talked with customer service. They tracked the delivery...which wasn't made to her apartment, it was delivered to the apartment complex mail kiosk. She didn't rant and rave but expressed frustration.
Customer service gave her a fifteen dollar coupon along with free shipping on her next order. All for making a call.
I've told her that she should start a company that pushes issues like this. She's good!
She ordered some sneakers which were supposed to be delivered to her apartment on a given day. She waited for the delivery...not like she's out running around town, but still. No delivery even though the company had sent her an email telling her about delivery. Not the shipper, the company.
Next morning she was on the phone. Talked with customer service. They tracked the delivery...which wasn't made to her apartment, it was delivered to the apartment complex mail kiosk. She didn't rant and rave but expressed frustration.
Customer service gave her a fifteen dollar coupon along with free shipping on her next order. All for making a call.
I've told her that she should start a company that pushes issues like this. She's good!
